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based on 86504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did not do as good a job as usual. They seemed to be in a hurry.
I am disappointed, since you were recommended by two different people that didn't know each other.
There were dark spots left on the living room carpet that I had to go back and clean with Dawn Dish Soap and warm water. The spots came up very easy with just a sponge. I even showed one of the people that recommended you and they were surprised how easily the spots came clean.
Since our carpet doesn't permit stains to embed in the fibers, I don't understand why your machine didn't clean the carpets as well as I expected.
For amount I paid for the cleaning, I feel I shouldn't have had to go back and re-clean the spots that were left.
Clean, odor free, spot removal.
The initial cost doesn’t specify any extra charges. I was dissapointed that isn’t clear in the radio add.
Spots are as visible as before you started. Maybe more so now.
Our experience with Zerorez has been amazing. The technician was friendly, on time, efficient and did a job well done. The only thing is your product is a little pricey.
The carpet was well cleaned.
I am always very pleased with the service of Zerorez. I have yet to be disappointment. I have been using your service for approximately 2 years and always great service.
Not only accomendating but a job well done!
Great service and my carpet is 100% better now. All stains are going.
Great job, carpets are clean and great customer service .
The service tech was so professional and did above and beyond my expectations, please let him know, he’s very appreciated.
We paid $364 to have the upstairs (very small) and stairs cleaned with a "Biological Treatment". The whole process took less than a half an hour. There is absolutely NO way enough time was spent to thoroughly clean the carpet. The faint yellow spots along with the smell are still there. I listen to John Jay and Rich every morning and have it beaten into my head how great your service is with pets. To say I'm disappointed is an understatement. They are sending someone out tomorrow. We'll see what happens.
The amount of time spent on cleaning varies, Our clinic on 17st and Thomas is much smaller then the clinic on 51st and Thomas however the tech was done within 45 min at the bigger clinic on 51st and Thomas and on 17st they took almost 2 hours and stains were lifted. I just would hope that a through job is completed every time zerorez comes out.
Just another PERFECT experience from initial last minute booking to the outstanding tech that provided the services here at our home! Fantastic job Zerorez team as we'll keep your information handy along with refer everyone that we can. thank you!!
The Service Technician was great, very friendly, polite and professional. I am disappointed in how one room turned out but I'm not sure if it is the grout that was used in that room. Since the other rooms were great, I am recommending to others.
Easy process. Great results.
Our carpet looks like new! Susan at the office worked us in so we could take advantage of the September special, and then when Steve our tech came out, he further advised us and we saved even more! We purchased some “magic” water and are set for the future - that stuff is great!
Rep Tray was great. Shared info with me and provided excellent service.
Great service with quick efficient staff
the technician was really great and thorough
Less chemicals and therefore less residue on the carpets afterward
The way the carpet feels after it is cleaned. No crusty carpet.
Grout lines closest to walls did not come clean and were left white due to the precleaner applied. These should have been done by hand if machine could not handle.
Overall I think. The carpet cleaning was a little better in terms comparison with my recent cleaning service.What attracted me to your. Service was tv add that explained your cleaning system I was a little disappointed at the results after the carpet dried.
The tech was very knowledgeable and friendly. Always a great experience with Zerorez.
Cleaner, Robert, was courteous and professional. He wanted it done well and done right! They had a much earlier cancelation and called to ask if I would prefer that appt. time which I did! I really appreciated that courtesy.
Very professional. I would highly recommend your services. They were on time and the price was good.
Great pro service....
technician was very prompt, polite and professional, he sold and provided the service.
Our tile turned out so clean and looks brand new!