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based on 84655 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's true -- the carpet is not crunchy and looks clean. It's only been 1 day and I'll be watching to make sure no spot re-emerge but so far, so good. Thank you ZEROREZ.
My expectation was that the Zerorez process did not leave the carpets crusty. However, I found that this is not the case. The service by the tech was excellent.
Pleasant professional staff.thourough bug inspection and riddance.
I am always very pleased with the services I receive from ZeroRez, and have recommended you to everyone I know who asks about carpet or furniture cleaning. I have no experience (yet) with your tile cleaning service, but may use it later this year. My tile is really not that bad, it's the grout that needs attention, but when I asked about this last year of one of your service reps, he said he didn't know if I would be completely satisfied if I was just looking at the grout problem. We'll think about that later.
The techs are always professional, clean and polite, and my carpet always STAYS cleaner for longer than any other service I've ever used.
The home is vacant and yesterday was the first day that I was able to see the carpet since the cleaning and I was rather disappointed to see urine and other several other stains still present. I would like to see Zerorez go back out and redo the cleaning.
The carpets are not sticky or stiff after cleaning. Just would like to be able to see if water is clean and no longer dirty during cleaning process, but the opaque blue hose won't let anyone see if rug is completely clean.
Clean carpet, no crunchiness.
The team was polite and professional. My carpet looks and feels great.
Customer service and follow up were very professional.
It was very expensive with all the "add-ons".
More for one bedroom, hall and stairs than I've ever paid for my entire house!!!
And I didn't feel it was any better than any other service I've had.
They were very nice and professional. And it dried in a timely fashion.
But they scraped the paint on my stairs and made a spot worse in the master bedroom.
Customer service
Technician' s expertise
I had an appointment scheduled for weeks in advance, the technician showed up early (before appointment window), called me and told me he would come back after another appointment. I never heard back, then called in to find out you guys cancelled my appointment. Typically this would not be a major inconvenience, however I took possession of my new home and wanted the carpets cleaned before the furniture was moved in. I was rescheduled for the next day which meant I had to move all the furniture into the house then back out tonhave the carpets cleaned. I don’t feel I was fairly taken care of, a 25 dollar credit is not fair compensation for the amount of work and inconvenience this caused me. I was also turned off from the resistance to offer the credit and from the customer service manager to not take responsibility for the scheduling error.
On a positive note, the technician, David was extremely knowledgeable and seemed to have a passion for his work, he went above and beyond in explaining the procedure of cleaning and future carpet care. He seemed to care about the business as if he was the owner, if I do decide to continue using zerorez it will solely be because of the technician.
If you want to make things right I think something more in the lines of a 100.00-150.00 dollar credit is due.
I've had my carpets cleaned before and they looked clean. Unfortunately, that was not the case when your company cleaned my carpets. The high traffic areas in my bedroom, my son's room and the spare bedroom look just as dirty as they did before I paid the $150 to be cleaned. I have always used Stanley Steemer and although their price is slightly higher it is now very clear that it is because they truly clean your carpets. I was extremely disappointed. I will add that my husband who was home when the carpets were cleaned was very complimentary of the techs that came to the house. They were very professional.
The man that cleaned my tile was on the phone the entire time he was working and was completely distracted. He repeatedly stopped working to go outside and argue with someone on the phone (wife/girlfriend) and was yelling and slamming doors. This caused the job to take much longer than it should have as my house is very small. He was going to clean around the couch instead of asking if we could move it or just moving it himself. The house was empty otherwise so he really did not have too many obstacles. We had some miscommunication about the length of the hallway and this was cleared up in the end but could have been resolved earlier by him being more specific on his measurement. Basically we were confused on the length of the hallway and whether it included the laundry room or not. Overall he did a satisfactory job.
The customer service and professionalism
My carpet looks wonderful. It was amazing how new they look. I wish I remembered the gentleman's name who cleaned the carpet. He was polite, friendly and hard working.
The empowered water that is used and quality of cleaning. Technicians are prompt, efficient and courteous.
very professional and looks great
I really liked the professional attitude of Angela. She was so organized and efficient. Great asset for your company.
i also like the lemon fragrance of the cleaning products.
Great job and I will be a repeat customer.
Eric was wonderful. Polite, on time, thorough, tidy, etc. I am thrilled with the job he did and how well your product worked. My carpets are at least 15 years old and they look new ...worn areas or course, but over all, the carpet literally looks new. I am very pleased. Thank you
Professional and courteous technicians.
Your company uses no chemicals, and I like that.
I was very impressed and somewhat imbarressed when the technician shined the light on the carpet and highlighted all the pet stains. But it was good so they knew problem areas. I had several questions about the process which the technician answered throughly. I have already recommended you to a friend and will use you again as needed.
The guys came in assessed the work to be done. Asked for my info. Went to work and did a very nice job. Today is the day after. I ran the sweeper and it all looks great.
Communicative, on time, professional and efficient!
the carpets come out as clean as they can be. only the wear spots look like dirt but not your concern. It 's worn out! T
Thank you for your very good work.
I had my living room , hall and bedroom DONE last Monday. I am disappointed to see that the pet stains have come back in the hall. I had such high hopes but they came right back. Any suggestions ?
My tile looks brand new and the grout looks years younger. My house feels and looks so clean from the beautiful tile floors I now have!
The service provided was well communicated as far as cost and expectations for our specific circumstances. The tech was friendly, knowledgeable and punctual. Very happy with how our carpet turned out and will definitely be calling back to schedule the rest of the rooms to be cleaned soon!
Price is too high