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based on 86509 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was on time, despite the terrible rain and wind. He was friendly, took time to provide feedback as each room was completed and cleaned up after himself. He represented your company well.
I received conflicting responses regarding a chocolate stain. The first technician said, the water solution you use would remove it. I checked later in the day when the carpet was dry and the stain was still on the carpet. I didn’t point out the stain and only mentioned it when they were workin
Prompt service and the service technician was awesome!
My tiles are still dirty, guys stayed 20 to 30 minutes to clean my living room, kitchen, dining room. Residue around edges of rooms. I was not there to see what was done, bit having owned a commercial floor cleaning business, know more time was needed. Would like them to come back.
Easy to make an appointment. Technicians are friendly and knowledgeable.
Great service and you got the spots out of my carpet. The technician was very friendly and professional.
The technician was very nice, came on time and worked safely and cleanly. I just was not satisfied with the way the tile looked after he was done. After the tile dried, it had a film on the surface, which I ended up having to re mop anyway. I'm not sure how this can be rectified.
Professional and efficient.
Professional service from ordering the service and the technician. I always look forward to seeing Tanner. Also, look forward to the specials that are offered. Zerorez provides excellence all around.
Wish there were discounts offered like military retirees or where I heard company advertisement
I expected the carpet to look cleaner. Still saw some spots.
My carpets just didn't get very clean.
It needs to be a little more clear about what qualifies as a room.
Timeliness. Job well done.
I have used Zerorez since we moved to Arizona in 2015, however this last time my rugs have not turned out like I thought they should...I had a heart issue in August and had to leave me doggie (Ginger) alone and in the house longer then what was needed at times.
I told the customer service rep taking my appointment call that I had a special issue with animal urine. When my Tech (Jesse) came I pointed these out and asked him to evaluate what we needed to do. He did pretreat them, but I believe that they needed a little more work, treatment application/product, etc.
The carpet is not a real expensive one and was new in 2015. I was hoping to have a better clean as I can still see some spots. Hum! What to do now?
Very good product, and Jack was very good cleaning my carpet. He was excellent in explaining how your product works. I would recomend your product to any of friends, which I have done. Thank you for very good service.
Chris was great!
I liked how everything went with your company from the beginning to the end! And the technician was excellent!
The quality of the tile cleaning—results were not great on my tile. Don’t think it was the tech cause carpet results are great!
We have used Zerorez for years and love the service. The carpets always feel wonderful, although this time we had the tile done. The first time we have had this service and we could not be happier. The employees are always professional and pleasant. We use the water for much of our cleaning. Always recommend to people who ask about carpets.
tile and grout look like new!
The tech was very informative and right on time. The carpet looks awesome!
Your product works, the technician was professional, and it was hassle free. Add ons were a bit pricey.
Carpet was great but not tile
Service was ok, just expensive. Maybe some type of discount after a certain amount of items ie furniture are cleaned. Ex: 2 or 3 cleaned half off 4th. The cleaning was good but for almost $400 not sure I'd repeat the service.
Waste of time and money.
AMAZING! I was ready to rip out our tile, but after having the grout cleaned it looks brand new again!
Troy did a stellar job!
I am amazed at how great my floors look and how efficient and timely the process was. Kyle my tech was awesome. Professional caring courteous and didn't waste any time. I am recommending this company to my friends. It was well worth the money. Thank you Kyle for a job well done
the service guy should have worn booties....also it took over 8 hrs to dry.