What our clients think of us!

Great technician

The young gentlemen who came to clean the carpet were wonderful. They were nice, personable and did a fantastic job! Thank you.

Pleasant Technician, listened well, made every effort to please the customer.
Pleasant scent of materials used.
Materials used were fast drying.

I liked everthing except this survey.

Your employees who handle the very cool equipment.

THANK YOU AUSTIN! FLOORS LOOK AMAZINGLY BEAUTIFUL! VERY PROFESSIONAL AND COURTEOUS! WILL DEFINITELY USE ZEROREZ AGAIN

They literally don't move anything when cleaning carpets, 3 rooms 2 of which only had lamps and cleaned around them, closet doors in one room where centered and cleaner was scooted around doors where not slid to one side or the other to make sure everything was cleaned, the other room doors were already slid to one side and only the side that was open got cleaned. And the last room again empty except a crib which is easily slid or could have easily asked me to move it during the clean. It was cleaned around the crib no attempt to slide it which is easily done by one person or again could have asked me to, no attempt to clean under the open area below the crib. But will add they did do a good job of removing a large pet stain in one of the rooms. I know they say they don't move anything but come on be reasonable: 2 lamps and a crib.

The tech was awesome! The attention to detail and what was done, quite honestly, has been lost in the service industry. Add to that, the method and cleaning process with no chemical cleansures was outstanding. I would highly recommend Zerorez to anyone.

Too expensive

you didn't try to sell me additional services

Caleb did an amazing job on our floors! I was surprised how clean they really got!

Eric did an excellent job. He was very professional and personable.

Very professional cleaners. Our tile and grout looked so much better after the cleaning.

Friendly and efficiencies service. Thank you

My carpets went from looking like they needed to be replced to looking super clean and stain free!

Tyrel (sp?) was so helpful. He explained the service and how it was different from other products. The difference in our rugs was dramatic. Yes, we will recommend this to others.

Quick efficient and fair price

There is a sticky substance on my carpet and it wasn’t removed. They have contacted me to come out and fix it. If they do, I’ll change my opinion

I was quoted approx $220. My son was home when they arrived. We had one less bedroom cleaned than originally discussed, and the bill was almost $270. We were told a receipt would be emailed. It wasn't. I called and left my phone number with all of these details and repeated my email address. You have it, since you emailed me this survey. I still don't have a receipt, and no one has called. How disappointing.

Good guy, fast and clean.

The two technicians were great

My carpets took a long time to dry

Thanks, the tile looks new. Nice job!!

Nothing

We really like the quality of service you provide, and the professionalism of your staff/technicians

the service guy should have worn booties....also it took over 8 hrs to dry.

The tech was on time, despite the terrible rain and wind. He was friendly, took time to provide feedback as each room was completed and cleaned up after himself. He represented your company well.

I received conflicting responses regarding a chocolate stain. The first technician said, the water solution you use would remove it. I checked later in the day when the carpet was dry and the stain was still on the carpet. I didn’t point out the stain and only mentioned it when they were workin

Prompt service and the service technician was awesome!

My tiles are still dirty, guys stayed 20 to 30 minutes to clean my living room, kitchen, dining room. Residue around edges of rooms. I was not there to see what was done, bit having owned a commercial floor cleaning business, know more time was needed. Would like them to come back.