Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84659 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Charmaine Thomas Zerorez Phoenix
What do you like about our products and services?

The tech that came to my house was very friendly, efficient. and did a great job on the carpets.

Report a concern   November 22, 2019 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Erik was very nice and did an excellent job

Report a concern   November 22, 2019 — Rated 10 out of 10 by G.T. Zerorez Phoenix
What do you like about our products and services?

Good service and good work

Report a concern   November 22, 2019 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule and professional service.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Martha Carrabine Zerorez Phoenix
What do you like about our products and services?

I like the job u do, I like the techs u send very friendly very efficient. I do wish u could help move some furniture. Otherwise all good!!

Report a concern   November 22, 2019 — Rated 10 out of 10 by Marla Arnold Zerorez Phoenix
What do you like about our products and services?

Chad was our technican. He was knowledgeable and through. He recommended a stronger cleaning agent for areas and explained the process well. He was also on time and worked hard to get the carpets back to their best! I’ve already recommended him to friends. One friend stopped by my house and after seeing him hard at work said, “ I need this guys number”.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Ivan Castillo Zerorez Phoenix
What do you like about our products and services?

Customer service is great

Report a concern   November 22, 2019 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Very friendly. On time. Took time to listen and carefully made sure he understood what our needs and concerns were and met.

Report a concern   November 22, 2019 — Rated 8 out of 10 by A.K. Zerorez Phoenix
What could we do to improve?

Technician was super friendly and amazing!! Prices are a bit expensive for a simple clean with NO stains...just normal traffic wear.

Report a concern   November 22, 2019 — Rated 5 out of 10 by M.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your technician was a sweet young man. He explained his procedure well and was respectful. However; there were lots of wet spots and foot prints on our wood floor from the Technician walking over it to get to our master bedroom where he did the cleaning. We laid a bunch of sheets down to try to avoid that; but unfortunately, in the process of moving his equipment around they got moved. The carpet doesn't feel soft and it is more matted down then before your cleaning. The traffic patterns are just as visible, if not more so than before the cleaning.

I can't say I would recommend Zerorez over any other Carpet shampoo Company.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Lowel Harris Zerorez Phoenix
What do you like about our products and services?

friendly and professional!

Report a concern   November 22, 2019 — Rated 10 out of 10 by Randy Stowe Zerorez Phoenix
What do you like about our products and services?

Booking service was straight forward and updates leading up to service were accurate and simple. Also the technician was polite and informative and did an excellent job. Didn't try and upsell or oversell.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Vicky Adair Zerorez Phoenix
What do you like about our products and services?

The professional way your employee went about his business!! He was very honest and friendly and did a wonderful job! I think he did a great job! Great Employee!!

Report a concern   November 22, 2019 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

I liked everything about your company. I will be switching to your company from now on.
My serviceman Dustin, was friendly, professional, knowledgeable, trustworthy and thorough, He used tools and equipment the other cleaning company had never used. My carpets are the cleanest they could possibly be. I will be requesting Dustin to be my service man from now on. Thank you for your efforts in making this experience a nice one.

Report a concern   November 22, 2019 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

I received cleaning suggestions, my rep was patient. All rug area look great.

Report a concern   November 22, 2019 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

very professional service

Report a concern   November 22, 2019 — Rated 10 out of 10 by N.F. Zerorez Phoenix
What do you like about our products and services?

The service was prompt and the tech that came out to do the floor explained everything and did a great job. I will use the service again.

Report a concern   November 22, 2019 — Rated 7 out of 10 by B.D. Zerorez Phoenix
What could we do to improve?

My high traffic area in front of the couch still looked quite dirty. I have used other companies in the past and they were able to get it clean, so I know it's possible.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Fern Gimpel Zerorez Phoenix
What do you like about our products and services?

Firstly, the gentleman that did our service was very professional, friendly and knowledgeable. We liked the results of Zerorez product.

Report a concern   November 22, 2019 — Rated 9 out of 10 by joseph martinez Zerorez Phoenix
What do you like about our products and services?

What's not to be happy about when my carpets look great and the one stain on the carpet was removed..

Report a concern   November 22, 2019 — Rated 2 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was professional. There was a problem with equipment in the vehicle shortly after he began cleaning that extended our service. There was a rough feeling and dull looking film on an area of tile. The tech redid it, but it didn’t help. I don’t know if the machine still wasn’t working, but we had to get on our hands and knees and clean the area tile after he left. Unfortunately, we weren’t impressed and would not use Zerorez again.

Report a concern   November 22, 2019 — Rated 10 out of 10 by P.Y. Zerorez Phoenix
What do you like about our products and services?

On time, preformed great.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Lisa Kempson Zerorez Phoenix
What do you like about our products and services?

I love the chemical free cleaning. Not only is it safer for me, but it's really effective in cleaning without residue. I am shocked at how clean my rug came out! It was a shag area rug. Had not been cleaned in 15 years...it looks brand new! Also the staff is so helpful and kind. I never feel rushed. They make me feel important and cared for. Great people who are in business for the right reasons...to serve with a purpose. I heard about them from mom who had over 8 oriental rugs done and she was super happy. I dropped my rug off, they cleaned it and then I picked it up. Super affordable and it looks new! Couldn't be happier! I love that I know who to count on for my carpet, rug, tile and upholstery cleaning from now on!

Report a concern   November 21, 2019 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The product smells fresh, the professional who cleaned our rug and sofa was very friendly, respectful, was hard working, and did a fantastic job.
We will be specifically requesting Isaiah to be the one to clean and seal our tile when the time comes to do so.
We are extremely happy with this experience!

Report a concern   November 21, 2019 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

They work carpets look great smell great

Report a concern   November 21, 2019 — Rated 9 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable and courteous employees who did a quality job.

Report a concern   November 21, 2019 — Rated 10 out of 10 by Katherine Jones Zerorez Phoenix
What do you like about our products and services?

I like everything! The services is professional and fast! Natural products.

Report a concern   November 21, 2019 — Rated 5 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I noticed that less than 24 hours I had several spots return. I have no pets or dogs so you would think that the spots wouldn't come back so soon if it all. I realize my carpet is not new but......

Report a concern   November 21, 2019 — Rated 10 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

arrived as scheduled and did a great job on my soiled carpet

Report a concern   November 21, 2019 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

I had a lot old stains and he did good job removing them and he was very thorough I'm very pleased and would recommend them.


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