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based on 85987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on time thorough less chemical cleaners and smells
When someone calls asking about deals tell them the 3 room deal. I was gonna pay $90 for one room when I got 3 done for a small increase in price
Carpet looked the same. Would have been nice to rake the carpet so it had clean lines, we've had our carpets cleaned by several companies in the past and this was always included..
I like how informative your techs are, they do a great job of explaining what they are doing and what options you have.
Promoting the zero residue.
Our appointment was Thursday, 1/16/2020 and our tech was great. There were pet stains that he got out - an expense we didn't anticipate would be so costly. Then I presented a 25/25 sale coupon from ValPak that I printed out and still have that was for $25 per room, expiration date of 1/31/2020. The Supervisor did not honor it. We were highly disappointed as this coupon was the main reason we decided to go with Zerorez. Our tech did tell us if we encountered any smell after 72 hours to call back. The only smell I encountered was on the corner between room and closet where I noticed was a pet stain that wasn't treated. If you could schedule an appointment to come address, that would be great. We spent a lot of money with not having our coupon honored and would like this taken care of asap. Thank you.
I had such a wonderful experience with my technician Carson! He was kind, efficient, and truly effective in cleaning my couch! He was very respectful and I felt he went above and beyond! It is hard to receive customer service like that anymore! I would definitely recommend Zerorez and will use you all again in the future!
It’s green
Not sure that the carpets were as clean without some type of chemicals.
The technician that came to our house was excellent! Unfortunately two visits were required but he gave 100% effort in getting the odor out of my 3 month old carpet! Our dog got sick and it took the special neutralizer to finally rid the carpet of the odor. Thank you so much for your help!
There are no chemicals. The technician was very friendly and explained the process, what he was using on the carpet, etc.
Max was great and very informative.
Happy with service
Our service person was on-time. He was polite. He was knowledgeable. He did a through job.
Always a very satisfactory outcome with friendly yet professional techs
Arrived early. Finished quickly. Carpet looks amazing! Technician, Trey, was amazing, answered all my questions, very polite, and did a Great job!
Very professional and friendly consultant. my stairs looked almost brand new!!
Thorough and precise! Such a easy great experience!!!!
Great service, reasonable priced, and the technician was knowledgeable and professional.
Tray was absolutely fantastic. He took his time, explained what he was doing, and left my carpets looking years younger!
So, I would expect my carpet to smell clean after it was steam cleaned. It still smells like my dogs. :(
Technician was on time and very professional. Did a great job and was informative.
A great cleaning job. My carpets look new. Our technician was the Best. Also quick service & price. Very Satisfied
Was very efficient and polite and on time
Isaiah was fabulous.
Easy to schedule. Tech showed up on time and did a fantastic job! No hidden charges! The price remained the same as quoted on the initial order. Carpet is clean and smells fresh! Thanks so much! Jamie
Griffin was very friendly and helpful. He provided detailed information to help me make the best decision regarding options for cleaning and spot treatment.
I like that the carpet is clean without the normal residue from other services.
Tech was rude, otherwise service was okay.
Our technician, Sidney, took the time to listen with care about the spots we were concerned about in our carpet. He gave informative feedback and concentrated on the areas of our concern. We are very pleased with the outcome of the carpet cleaning and will certainly be using Zerorez in he future.
I love how fast the carpets dried after the cleaning was all done. Carson was so fast and efficient and the carpets look and feel great!