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based on 85987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Provide booties & little plastic squares to put under furniture legs on the damp carpet. Tell customers to turn on fans to speed drying & realistically tell them not 4-8 hr drying time but at least 12 hr-14. Tell customer buckling of damp carpet is normal. It shrinks as it dries.
Carpet looked great had to do some rescheduling and the office did great making the changes DJ the tech was very informative in explaining the process and identifying areas that might be problems he did a great job very happy with end project and appreciated everyone involved in the whole process
Just like the service and technicians. Super friendly, helpful, and considerate.
Very professional and happy d working technician. Carpets look great
Got the animal smell out
Prompt, fast, friendly.
The tech was very friendly. Explained everything to me. He was a 10+. I will recommend Zerorez to friends and family
The individual that came to my home was very detail oriented and professional. He was awesome and deserves a raise!
Great service!!
Fast effective and great cleaning of our carpets.
I keep coming back because, you are always on time. you always call to remind me a day ahead of my appointment as well as when the your on your way, employees are always professional, and know that you do not use chemicals to clean is BIG! see you next time
The carpets are really clean they aren't crunchy when they dry. The techs are really nice and very knowledgeable.
Good communication while scheduling and before the appointment time.
Quick and young man was very nice! Great job on stains of carpet.
You come when you say you are coming, your techs are always friendly and efficient - get the job done with no high pressure up sale.
We’ve used your services before and we have always been very happy. Your company does a great job!
Arrive on time, fast, friendly service tech, reasonable price
Professional tech and effective cleaning....
Took a long time for the stairs to dry
We have had Zerorez before and I feel like the first time the technician did a very detailed job. This time i felt it was alot more rushed. Areas seemed to be missed. That furniture wasn't blocking. I just felt the first time was alot better than this time.
You advertise a 3-room special for a “complete clan” then, you come over just to upsell. That is not complete clean. You should mention in your ad that it is just basic clean.
The upsell is disappointing. I will be hard pressed to call zerorez again.
Friendly and professional service ..Tech was very professional and informed and hard worker
No soap steam makes your carpets clean.
We had a decent sized spot in a spare bedroom and our tech did a fantastic job of getting it out. Really happy with your product and quality of employees.
Outstanding Service and very professional!
Thanks!
Sam Romero
Arizona
The special offered was a great value. They were on time and did a great job cleaning the carpets.
The guy who came to clean the carpets was very nice and easy going. We liked having him in our home. When his "supervisor" showed up, he was abrasive, tried to talk over the first guy, pushy and a bit rude. We were happy when he left.
My service tech was GREAT!
Service worked well on our carpet. Even with regular caret cleaning heavy wear patterns and dirt worked into the pile it would soon return to its awful state. Zerorez showed an immediate improvement in appearance. With the age and condition of the carper we din't expect perfection but it did make a difference you could see. I believe using your company with new and good quality carpet it would stay great looking for a much longer time.
The tech who did the work was also very personable and worked very hard on trying to make our carpet look its best.
I really like that I can schedule a service online without having to speak with someone. I was able to schedule an appointment within 2 days of looking. The technician that provided the service was polite and thorough. He did a good job as well as being time efficient. I received a text 30 minutes prior to his arrival which allowed me to run a couple of errands prior to my appointment.