Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84662 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 18, 2019 — Rated 10 out of 10 by D.R.J. Zerorez Phoenix
What do you like about our products and services?

We used zerorez before in our old house. We couldn't think of anyone else we wsnted to use in our nee house. The pet treatment they offer is a must for any pet lover.

Report a concern   November 18, 2019 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule an appointment online. Arrived on time and finished in a timely manner. Carpets look good and chairs that were cleaned turned out great!! Will definitely get a quote after the first of the year for cleaning the tile.

Report a concern   November 18, 2019 — Rated 10 out of 10 by Alexa Ropp Zerorez Phoenix
What do you like about our products and services?

Tech was extremely professional. Zero Rez is our first and only choice! We try to have our carpet cleaned yearly and that is why it continues to look brand new.

Report a concern   November 18, 2019 — Rated 8 out of 10 by R.R. Zerorez Phoenix
What could we do to improve?

The communication from the rep on the phone to the rep that cleaned my carpets gave me two separate prices/quotes which I think that is not good. Other than that he did a great job.

Report a concern   November 18, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Your service man Raul did a great job.

Report a concern   November 18, 2019 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Second time I worked with David M. Fantastic job and very well informed. Will be back again.

Report a concern   November 18, 2019 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Very good product my mother is 95 and very sensitive to chemicals. We love the cleaning we received on Saturday and cleaners we prompt and fast and answers all questions. 10+

Report a concern   November 18, 2019 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with Anthony. He did a great job and I didn’t have to ask him to go back over anything because he was careful and methodical. Anthony is also very knowledgeable about how the cleaning works and what works on what stains and the science behind it. Additionally, he is polite and friendly, just a nice young man.

Report a concern   November 18, 2019 — Rated 10 out of 10 by Laura Harmon Zerorez Phoenix
What do you like about our products and services?

The scheduling was easy, they got me set up on the day I needed, and confirmed everything including the price in an email. The tech showed up on time and was vey efficient. My carpets look like new! They live up to their word!

Report a concern   November 18, 2019 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

The tech did great and made it easy and enjoyable!

Report a concern   November 17, 2019 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Clean

Report a concern   November 17, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Our technician Trey was very professional and takes great care to do a good job.
I like the fact that Zerorez does not use chemicals or soap that leaves a film on the carpet.

Report a concern   November 17, 2019 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The carpets really look great. The technician informed us of the whole cleaning process very well. We received everything just like your commercials show. Definitely will recommend your company.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Jamie Rimbach Zerorez Phoenix
What do you like about our products and services?

Great tech. Great results!

Report a concern   November 17, 2019 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

The gentleman who came out to do my carpets was very helpful and gave a lot of advice and tips for keeping the carpets clean longer. I have never been dissatisfied with the work the technicians do and Trey is great!
Thanks Zerorez (and Trey) for great looking carpets.
First name removed

Report a concern   November 17, 2019 — Rated 10 out of 10 by Nicole McPheron Zerorez Phoenix
What do you like about our products and services?

I cannot remember his name, however the technician that came to our home was incredible! He was kind, efficient, and explained every step of the process eloquently. He is one of those employees that sell your brand! We had a huge area of black on our carpet and I couldn’t believe that it was seemingly gone after he was done! It’s nice to know that we have clean germ free carpets that we can enjoy until it’s time to use you guys again!!

Report a concern   November 17, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

I like that it is just simple and clean. Your service is great!

Report a concern   November 17, 2019 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

My carpet smells great and looks great.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Janet Taylor Zerorez Phoenix
What do you like about our products and services?

Professional timely did a wonderful job cleaning the carpet .. Get service .. Awesome

Report a concern   November 17, 2019 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional, thorough, punctual, clean equipment and job well done.

Report a concern   November 17, 2019 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Technician did a great job!!

Report a concern   November 17, 2019 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   November 17, 2019 — Rated 2 out of 10 by T.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The similar water stains were only removed from some of my seats and not others if they spent more than 30min am sure they would have been removed but for $164 I feel ripped off

Report a concern   November 17, 2019 — Rated 9 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

It was quick.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Ana Vargas Zerorez Phoenix
What do you like about our products and services?

It is powered water with no chemicals added and the carpet dries quickly without being crunchy.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Joanna Holt Zerorez Phoenix
What do you like about our products and services?

I didn't think the strains would come out, but they did. The carpet looked new, smelled fresh, and was soft under our feet.
Their process cleaned the carpet without soaking the pad, and it dried within a few hours.
We received professional service at the time we set the appointment and from the tech who cane to our home.
Highly recommend and will definitely use them again.

Report a concern   November 17, 2019 — Rated 9 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Typically the floors look great and staff is very friendly and has a high attention to detail

Report a concern   November 17, 2019 — Rated 7 out of 10 by D.Y. Zerorez Phoenix
What could we do to improve?

We use Your company all the time and have always had great results. We called to have carpets cleaned for a specific area on a rug. The spot was from our dog having diarrhea. The person cleaned the carpets and told us the spot may not come out. I went in after the carpet as dry and the spot was very dark. I used Resolve on the carpet myself and the spot is now gone. I don’t think the technician used a spot remover first. I could have saved myself a lot of money doing it myself. We had Zerorez at our home in Oceanside, California a week ago for the same problem and the carpets look great. Advise the technician to use spot remover first before cleaning the carpets.

Report a concern   November 17, 2019 — Rated 0 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician after pulling on the cord of the vacuum the way he did and broke a special order blown glass vase that has been in the family for over 15 years and hard to replace instead of charging for services should have just waited for management to handle Monday. Instead still charged for the carpet cleaning and at this point what I paid for the cleaning still won’t be enough to cover replacing the item broken let alone the hours I will have to take and see where I am going to find a place to replace an item that was created over 15 years ago as a special order for special candle holders created by my grandfather that is the only thing I had Of him to remember him by that was created and designed by him. Very disappointed as this could have been avoided especially if the cords would have not been pulled in such manner and just walked up to the area being cleaned.

Report a concern   November 17, 2019 — Rated 8 out of 10 by V.S. Zerorez Phoenix
What could we do to improve?

First of all the carpet cleaner was so very pleasant and on time. He explained everything thoroughly and did everything wonderfully. We have a hypoallergenic carpet thats light in color so some of the areas are not exactly cleaned perfectly. ( the high traffic) It is a new carpet and we cannot use any chemicals due to the fact that our daughter has eczema/allergy.

I think it should be a lower cost.


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