Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85987 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 17, 2020 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Our technician was James and he did a great job. James was very professional, knowledgeable, informative and arrived on time. Once everything was cleaned there wasn't any odor from the products that he used. Zerorez is my new cleaning company and I would recommend you to anyone interested in a good cleaning company,

Report a concern   January 17, 2020 — Rated 7 out of 10 by C.B. Zerorez Phoenix
What could we do to improve?

Some of our grout cleaned very well. We are trying to figure out why some places are spotted dark.

Report a concern   January 17, 2020 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Friendly employee, quality results.

Report a concern   January 17, 2020 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Technician arrived on time and did a great job

Report a concern   January 17, 2020 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Efficient and did the job in a timely fashion. Courteous technician too.

Report a concern   January 17, 2020 — Rated 10 out of 10 by S.A.B. Zerorez Phoenix
What do you like about our products and services?

Our technician Greg arrived on time, answered all my questions (which I had many) and was a good representative for ZeroRez. I would highly recommend this Company, especially if
you happy to get Greg.

Report a concern   January 17, 2020 — Rated 10 out of 10 by Jody Biedenbender Zerorez Phoenix
What do you like about our products and services?

The reason I have chosen Zerorez is due to the fact that it does not leave your carpet soaking wet. Our family has allergies and asthma and therefore need a dry method done to clean the carpets and couches.

Report a concern   January 17, 2020 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Professional staff

Report a concern   January 17, 2020 — Rated 10 out of 10 by I.R.I. Zerorez Phoenix
What do you like about our products and services?

Very good job on the carpet's and the tile floor and on time .

Report a concern   January 17, 2020 — Rated 10 out of 10 by Keith Ankenbauer Zerorez Phoenix
What do you like about our products and services?

This is my second year with Julie Martin with Zerorez. This year I had the honors to have Colton arrive at my condo to clean my tile floors. Since my place is hands-cap assessable I need the extra care to clean my tile floors. Julie and her staff can give you the best service even if you have normal wear and tear of your floors.
If you decide to call Zerorez ask for Julie Martin and if you decide to have your floors cleaned ask for Colton. I will guaranteed you will be happy with the service and family friendly feeling.

You won't be sorry.

Keith Ankenbauer
Mesa Arizona

Report a concern   January 16, 2020 — Rated 9 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Michael did a great job!

Report a concern   January 16, 2020 — Rated 10 out of 10 by Eny Kraushar Zerorez Phoenix
What do you like about our products and services?

Great customer service.

Report a concern   January 16, 2020 — Rated 10 out of 10 by Kimberly ONeill Zerorez Phoenix
What do you like about our products and services?

Best in class, best in service!

Report a concern   January 16, 2020 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

I like that there are no chemicals used, therefore no residues left.

Report a concern   January 16, 2020 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

This is the second time I used zeroes. Like the first time they did a fantastic job.

Report a concern   January 16, 2020 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

James was very thorough with the process of cleaning the carpeting. Our carpeting is 17 years old but it looked wonderful afterwards. The Zerorez products clean and refresh the whole house. So glad to use your company.

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

The staff person was very professional. He worked quickly and efficiently. The carpets look nice and I am pleased. I would call you again.

Report a concern   January 16, 2020 — Rated 10 out of 10 by Celia Rodriguez Zerorez Phoenix
What do you like about our products and services?

This will be the fourth time we have used Zerorez and we have loved them each time with the exception of one service where the technician forgot to put the cleaning agent down. Zerorez immediately took care of this by coming back to clean the carpet again no charge! This last time was no exception to the great customer service we received and a job well done! Thanks Zerorez!

Report a concern   January 16, 2020 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

My carpets look great, and I was surprised by how soft they feel now. Very impressed.

Report a concern   January 16, 2020 — Rated 10 out of 10 by I.Y. Zerorez Phoenix
What do you like about our products and services?

Terry who did our service was super awesome, the company let us know in advance he was on his way. He was really professional and talked us through everything before getting started. I really liked that I could get a quote online and request my appointment time through that same system. I have zero complaints and look forward to bringing zerorez out again in the future!

Report a concern   January 16, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Easy scheduling. Friendly, knowledgeable, efficient tech person. Beautiful carpets as a result

Report a concern   January 16, 2020 — Rated 0 out of 10 by F.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The young man, Virgil, who cleaned my carpet was very nice, professional, and did a very good job cleaning our carpets and two chairs. The odor in the house after he left, (chemical) was overly strong and lasted quite a long while. Once the carpets dried, they are no longer soft like they were. They feel hard, and will not vacuum out the lines made by your equipment. I am disappointed in how the carpets look and feel even though they are clean.

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service. Technician was very knowledgeable and friendly and if we questions he addressed them and made sure we understood them

Report a concern   January 16, 2020 — Rated 5 out of 10 by R.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The offer to clean 3 rooms for 125.00 is clearly a bait and suck you in tactic. After the technician arrived we learned the extent of add on costs to clean pet spots, treat for resistance to dirt and stains, etc. These services are not cheap add-ons; they would have tripled the cost. Complete up front disclosure would have been appreciated.

Report a concern   January 16, 2020 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Very professional, on time and did an awesome job!

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

He did an excellent job cleaning my very dirty rugs. They look great now! He was very professional and polite. Answered all of my concerns.

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Max was a very good representative for Zerorez
He explained options and benefits before he started.
We are very pleased with the job he did on our carpet and tile.
He was very polite and knowledgeable about your process

Report a concern   January 16, 2020 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

He took his time and thoroughly explained the process! I had no idea how much the product I was using was attracting soils.

Report a concern   January 16, 2020 — Rated 8 out of 10 by T.N. Zerorez Phoenix
What could we do to improve?

The tech. was on time, friendly, and did a great job.

Report a concern   January 16, 2020 — Rated 10 out of 10 by K.G.P. Zerorez Phoenix
What do you like about our products and services?

Tech was early, was very friendly, carpets look great!


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