Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84661 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2019 — Rated 10 out of 10 by F.K. Zerorez Phoenix
What do you like about our products and services?

Michael, our technician, was awesome. He answered all our questions and had our carpets looking like new in no time.

He also tested a small area on our stone floor so I could see what difference a cleaning would make. I will be putting this service on my spring cleaning list!

Report a concern   November 19, 2019 — Rated 10 out of 10 by Tamara Morris Zerorez Phoenix
What do you like about our products and services?

Tanner, the service guy was fantastic. He was knowledgeable, hardworking and polite. Any company would be happy to employ him. He solved our problem caused by a competitor who wouldn't come back to fix things. We have already told others about your company!! We are more than pleased with everything!
We will be back!!

Report a concern   November 19, 2019 — Rated 10 out of 10 by Christ's Church Free Will Baptist Howard Gwartney Zerorez Phoenix
What do you like about our products and services?

The soapless process

Report a concern   November 19, 2019 — Rated 10 out of 10 by Marge Bray Zerorez Phoenix
What do you like about our products and services?

Professional technician. Care taken with walls and moldings. Time and care given to both pre cleaning and actual cleaning. We have had same tec 3 times. Always request Rob. Have never been disappointed have had carpets cleaned twice and tile once. It’s pricy but worth every dollar spent

Report a concern   November 19, 2019 — Rated 9 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

ALL SEEMED GOOD AND THE YOUNG MAN WAS VERY NICE!

Report a concern   November 19, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The tech was on time and very friendly. Our carpets look and feel refreshed. We are definitely happy with Zerorez.

Report a concern   November 19, 2019 — Rated 0 out of 10 by A.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet looks exactly the same as it was before it was treated.
You can't even tell the difference.
Very disappointed.
All those commercials that you hear on the radio and see on TV are all a lie.

Report a concern   November 19, 2019 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

Effective and convenient!

Report a concern   November 19, 2019 — Rated 8 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

Although the technician did an excellent job on my carpet and chair, I noticed after he left that my tile floor was filthy from the remnants of cleaner that he had sprayed. My suggestion - make sure you clean up after yourself.

Report a concern   November 19, 2019 — Rated 5 out of 10 by G.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet dried hard and crunchy.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Edward Rasmussen Zerorez Phoenix
What do you like about our products and services?

Friendly, explained, procedure, Could have made better contacted for appointment.

Report a concern   November 19, 2019 — Rated 10 out of 10 by C.G.G. Zerorez Phoenix
What do you like about our products and services?

Technicians, quality empowered water & timely service times

Report a concern   November 19, 2019 — Rated 9 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

No soap

Report a concern   November 19, 2019 — Rated 10 out of 10 by Brenda Folks Zerorez Phoenix
What do you like about our products and services?

Very nice and polite - did a great job, too! Thank you!

Report a concern   November 19, 2019 — Rated 0 out of 10 by K.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had to leave before the technician was gone so my husband stayed while he finished up. When I returned home I realized that there was residue all over. Every closet I opened the grout lines were white behind it. All the corners against the wall. I’ve been cleaning it for the last week. I tried to call to speak with someone about this over the weekend and you were closed. I tried to call again yesterday and I was on hold for over 10 minutes and finally hung up. It’s not really worth scheduling another time at this point to have someone come out. I’ve cleaned most of it myself. I will definitely not be using this service again though.

Report a concern   November 18, 2019 — Rated 10 out of 10 by Laura Prine Zerorez Phoenix
What do you like about our products and services?

I'm very pleased with our service! We had all of our carpets and a sofa cleaned. The techs arrived on time and did a fabulous job! It is a bit more expensive than other cleaners, but we invested a lot of money in new carpets when we moved into the house, so it is well worth a few extra bucks to make sure they are cleaned correctly and will continue to look good and last for years. We will definitely use Zerorez Phoenix every year for our cleaning!

Report a concern   November 18, 2019 — Rated 9 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

You don't use harmful cleaners.

Report a concern   November 18, 2019 — Rated 5 out of 10 by S.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains came back the same day

Report a concern   November 18, 2019 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Colton dig a fantastic job and took the time to explain how the carpet would be clean. I would recommend this service to everyone who needs their carpet cleaned and done right.

Thanks Zerorez,

Retired Oklahoma City Police Lt.

First name removed Perkina

Report a concern   November 18, 2019 — Rated 10 out of 10 by P.A.C.M. Zerorez Phoenix
What do you like about our products and services?

The service was as expected. Crew was polite and helpful. Floors were cleaned thoroughly.

Report a concern   November 18, 2019 — Rated 2 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I feel I was over charged for what was done. We had a new employee who was nice & courteous but did not do little things that I expected. I am 76 years old, this is not the first time I have had carpets cleaned. It is the first time Zero Rez has cleaned them because of a recommendation from a friend here in Sun Land Village East.

Report a concern   November 18, 2019 — Rated 10 out of 10 by Denesia D'alessandro Zerorez Phoenix
What do you like about our products and services?

I like the way the products clean, and make your carpets look like new, even when they are old.dd No strong odors, as I know you don't use any chemicals in your products. Thank you so much and for keeping your appointment time on as scheduled. Very Happy with the products and services. Denesia D

Report a concern   November 18, 2019 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Josh did a great job on my tile and (very dirty) grout as well as my carpet. He was very professional, showed up when he said he would and didn't leave until I was happy with everything.
I have recommended Zerorez to family and friends. They do a great job!

Report a concern   November 18, 2019 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

carpets look good. They are 20 yrs old & there have been mishaps by previous animals.
they have been shampooed with every product known to man. There is a lot of wear in traffic areas. But over all am satisfied with the results of zerorez. Did not expect them to look new by no means. but they do smell & look clean. No cleaning or chemical odor. and am confident with continued use of zerorez the carpet will look even better.

Report a concern   November 18, 2019 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Positive: For the first time in a while, there's no dog smell from my wet carpet in 2 of the 3 rooms cleaned.

Negative: I wasn't able to find the extra rates online for pet stains and protectorant. I would prefer to decide before hand on what services I want.

Report a concern   November 18, 2019 — Rated 10 out of 10 by Raoul Guero Zerorez Phoenix
What do you like about our products and services?

Great service representative!!

Report a concern   November 18, 2019 — Rated 7 out of 10 by R.M. Zerorez Phoenix
What could we do to improve?

Ha! It's just me not you! I had my stairs and lower floor tile cleaned. I had the 3 room deal on the tile and added the stairs. I was kinda put off when I was told I'd be charged more to do the small bathroom off the side. As its a small kitchen and the open room had a large area rug over most of it, I was told that it was considered 2 rooms as a hallway/room. So I was like, whatever! But, that said, I like your service and knowing you're not using chemicals but just water.So thanks!

Report a concern   November 18, 2019 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Quick, got out stains, fast to dry

Report a concern   November 18, 2019 — Rated 5 out of 10 by T.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The Kitchen carpet was soaked and had waves like an ocean.
The company sent a person with a small fan and we used that.
The person with the fan tried to tell me that the commercial carpet I have in the kitchen was TAC-STRIPPED to the floor. I explained it was glued to concrete.
He needs more education.
After 3 days of drying the waves dissipated.

Report a concern   November 18, 2019 — Rated 10 out of 10 by D.R.J. Zerorez Phoenix
What do you like about our products and services?

We used zerorez before in our old house. We couldn't think of anyone else we wsnted to use in our nee house. The pet treatment they offer is a must for any pet lover.


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