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based on 86450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was good. The tech was very friendly and explained everything well.
They were very professional and did a good job on our carpets.
A call before to tell me what time the tech would be there, plastic bumpers to protect my other furniture and corners, tech was on time, got right to work, my carpets look great!
Trey was very nice and informative on everything he did. Great customer service. Would like to use him on our next cleaning
Scheduling and arriving on time is important. What I liked the most was the time the technician took to explain the process and how nice everything looked once completed. I’ll wait another week or two to see if the carpet/tile still look as good as now.
Carpet always looks like new after. Dries fast!
As always a great job and nice employees!
Received call tech was on the way. Tech showed up a few minutes early. Tech showed excellent work ethic and did a great job. Got my carpet very clean. Good value. I am very pleased.
Zerorez cleaned my tile last year when I thought it could not be saved. It looked like NEW.
When a tenants' dog had all but ruined $4,000 worth of carped less that a year old, I called.
Dalton called to say he could get there early, Explained and showed what he would do.
When it was all done the carpet looked brand new and the smell of dog FUNK was gone!!!
Don't waste money or time with any other company!!!
CALL ZEROREZ!
Rog. R
After cleaning our carpets, the technician told us the "traffic areas" would not look as good as the rest, "although it should look lighter (white carpet) after thoroughly dried". Unfortunately, after drying it looked a little better, but still not clean. For an average of $100.00 per room, we were expecting better. I guess our expectations were too high, even for Zerorez.
The technician did a great job and we were pleased with the service.
my carpets are very clean afterwords and not real wet your serviceman was very polite and did a great job
No Chemicals is what I love
not crunchy carpet when your done either
and tech always seem to know what they are doing come on time and prepared
Thank You
Excellent service!
Don't know much about your product but I can tell you this. I like that he took his time and got my carpet clean. So me and wife are happy and my feet are like Happy Feet the movie. And after we let it dry for day we were able to walk on the carpet it felt like it was lifted, like new carpet you know what I mean. Anyway thank you so much
On time, cleans up well.
My technician, Brandon was awesome! I had to get 3 bedroom rugs cleaned and it was chaos, as other rooms in the house were being painted. He was courteous, calm and professional amidst all the chaos!
We are cleaning up the house to sell so all the rooms are empty. The carpets were very dirty but I did let the technician know that I understood all of the stains probably wouldn't come out and I was ok with it. Problem was there was dog hair in the carpet and when it dried all of the dog hair had come up to the top. This should have been sucked out of the carpet so that it was clean. I have 3 oversized rooms with 3 standard bedrooms and a long hallway. It cost me $500 and the carpet is not fully cleaned. For a house that size he was barely there 2 hours.
Friendly, helpful, informative service.
I had a very positive experience with Zerorez Phoenix. My technician was wonderful! She was punctual, thorough, and knowledgeable. I will definitely use this company again.
Cleaned up the urine smell.
I would highly recommend this company. They were on time and did a fantastic job with the carpets. Very informative about what they were doing and didn't pressure you into buying extra items.
Paul was amazing. Thorough and courteous.
Not charge separate charges for every little thing
Ease of making appointment, friendly professional service and my carpets look great!
Tray came in and did a great job. We are very pleased in the way the job was performed and he explained each step of what he is doing. We definitely hire them again.
This is the second time we’ve used zerorez in a month. The first time was in early January when we were prepping our old house for sale, this recent time was a move-in to our new house.
I was really wowed the first time, thought we got a great value and raved about you guys to several people immediately after.
This latest time, not so much. For starters, the tech adjusted the estimate and nearly doubled it upon arrival. I do think the hallway measurement I gave was a little low b/c I didn’t own the house yet and estimated from memory. However, the tech re-calculated to basically treat the entire house as one big hallway, including I suspect portions of the center that are really just part of the family room I was already paying an oversize fee for.
Long story short, I feel gouged.
In terms if quality, last time I was blown away, this time just ok at best. Part if me wonders how last time 2 guys spent more time at the house than this time, and this house is twice the size. In any event, 1 guy for a little over 2 hrs doesn’t seem like $1000 worth of work.
Long story short, I don’t feel like a got good value for my money and am left generally unsatisfied. Which is a shame, because I was a big fan and a future referral source after our first encounter.
Do better.
The professionalism and a great job.
The carpet looks amazing. The technician was friendly and knowledgeable.
Clean, fast always available appointments