Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84656 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 29, 2019 — Rated 10 out of 10 by Heather Hamby Zerorez Phoenix
What do you like about our products and services?

Gary was wonderful! Helpful, informative and quick!

Report a concern   November 29, 2019 — Rated 0 out of 10 by A.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets are in the exact same condition as they were before the cleaning they still stink and they still had the exact same stains

Report a concern   November 29, 2019 — Rated 10 out of 10 by Janice Allen Zerorez Phoenix
What do you like about our products and services?

I can't say enough about how CLEAN everything is after they come ... lthe first time I had them clean some room, area, and throw rugs. Most of them had been 'cleaned' before but the pile was stiff and the colors in the rugs were not brighter. With Zerorez, not only was the pile/rug soft but the colors were much brighter, vibrant, than ever before.

This time they cleaned my dining chairs.The dining chairs look like new!

A point I would like to emphasize is that even though they use a power water system, it is like no other. Amazingly the water really does evaporate in a couple hours. Something about 'light' water. In addition, it is great that they don't use any soap, cleaners so nothing fades. It is brighter, softer and so much cleaner!

After these experiences, I will only use Zerorez to clean!

Report a concern   November 29, 2019 — Rated 10 out of 10 by Lana Walker Zerorez Phoenix
What do you like about our products and services?

I love how beautiful our carpets look after a Zerorez cleaning, and all without toxic chemicals or fragrances!

Report a concern   November 29, 2019 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

You are timely and always do a good job.

Report a concern   November 29, 2019 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and completed the job in a timely manner. The floors look great!

Report a concern   November 29, 2019 — Rated 3 out of 10 by K.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This a copy of the feedback I texted after our service Wednesday: Hi, we've always had Jeff Klaus as our tech and were a little disappointed that he was off today, but that's understandable.
Dan was very nice, but we noticed as he was leaving that he did not use the baseboard guards like Jeff does. We have 6" white decorative/molded baseboards and when Dan drug the hoses around the corners of the house and to/from the truck, they not only left blue marks, but ground them down to the wood 😞 This happened on 4 different corners. Unfortunately this will cause extra work for my husband before company arrives tomorrow for Thanksgiving as he will have to paint where the paint was rubbed off and the wood is now showing.
The photo of the foyer corner attached not only had baseboard damage, but the hoses rubbed a couple feet up the wall.
Also, we noticed all of the baseboards in the rooms we had treated have marks and there are some several foot long scrapes. We understand that there may sometimes be marks from the machine, but we never had this issue with Jeff.
I have attached photos.
We would recommend that all of your techs use the baseboard guards, especially if customers have the tall decorative/molded baseboards. Thanks

Report a concern   November 29, 2019 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

Fast friendly great service!

Report a concern   November 29, 2019 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Technician was very pleasant and did a great job! Very pleased with Zerorez and I will use them again.

Report a concern   November 29, 2019 — Rated 9 out of 10 by Erin Westerman Zerorez Phoenix
What do you like about our products and services?

No chemicals!! This also means no residue and our carpets really do stay cleaner for longer.
We’ve had our carpets cleaned by Zerorez many times, but just had you clean our tile and grout for the first time. It looks amazing!

Report a concern   November 29, 2019 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

Great cleaning and quality tech.

Report a concern   November 29, 2019 — Rated 7 out of 10 by E.H. Zerorez Phoenix
What could we do to improve?

The tech was professional and communicated well.
I was quoted half of what I was charged which I didn’t appreciate.

Report a concern   November 29, 2019 — Rated 10 out of 10 by Cynthia Allen Zerorez Phoenix
What do you like about our products and services?

The empowered water was great and the carpet is wonderfully clean

Report a concern   November 28, 2019 — Rated 9 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Satisfied with results and customer service.

Report a concern   November 28, 2019 — Rated 9 out of 10 by Martha Guevara Zerorez Phoenix
What do you like about our products and services?

I set my Appointment 100% online including the quote. Loved it. Someone called to confirm my appointment the day before. I told him I would not be home but needed 30 minute call ahead to meet them. Said no problem. Day of I get a text 15 minutes before technician arrived. I could not make it. I had to walk out of a meeting. Luckily the technician was nice and waited. But I was rushing .

Tech was amazing. Excellent service. I tried calling the office after but wad on hold way too long. Hung up!

Report a concern   November 28, 2019 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Employees were polite , and through. Need more employees like them.

Report a concern   November 27, 2019 — Rated 3 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The three marks on the carpet are still there. It looks exactly the same as it did before you came.

Report a concern   November 27, 2019 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

This is the best carpet cleaning process I've ever experienced. In fact, I didn't have to have the service back until a year and a half following the previous cleaning because the carpeting looked so good for that long.

Report a concern   November 27, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very courteous and professional gentleman did the work quickly and carpets look great! Only company I use.

Report a concern   November 27, 2019 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Uses only hot water, no detergent or chemicals. Carpets look great.

Report a concern   November 27, 2019 — Rated 0 out of 10 by W.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I scheduled the carpet cleaning because I hear on the radio all the time that it's a great carpet cleaning company if you have pets. When the tech got to my home he told me that if I have pet urine that you need to buy a solution from them for $75 per gallon and that I would need 20 gallons, that is $1500 just for a carpet cleaning. I can replace the carper for that price. So he did the basic clean for $385 dollars and told me that the urine stains will pop up again since I didn't do the per solution. This makes me very upset!! It also makes me think that the radio is doing false advertisement because of it.

Report a concern   November 27, 2019 — Rated 10 out of 10 by Natalie Pevitt Zerorez Phoenix
What do you like about our products and services?

Stains removed and they don’t come back! Prompt arrival Friendly employees

Report a concern   November 27, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Professional, experienced, did a fantastic job!

Report a concern   November 27, 2019 — Rated 10 out of 10 by Brian Pinson Zerorez Phoenix
What do you like about our products and services?

Jeff always does an awesome job. On time and quick takes care of my carpets. They come out amazingly clean and soft.

Report a concern   November 27, 2019 — Rated 10 out of 10 by Jack Barz Zerorez Phoenix
What do you like about our products and services?

Cleans great, dries quickly, not crunchy afterwards. Technician Terrell Fowler was excellent! Very professional and did an amazing job, highly recommend him and Zerorez, definitely a customer for life.

Report a concern   November 26, 2019 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Clean and scent free. No crunchy after effect.

Report a concern   November 26, 2019 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

Technician listend to all of my carpet concernce and also educated me about how zerorez works. Tech was very courteous and payed extra attention to troubled areas on carpet.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Jack Gatlin Zerorez Phoenix
What do you like about our products and services?

They were on time, friendly,knowledgeable and well skilled at their job. My carpet was extremely dirty and when they were finished, I was very pleased at how my carpet looked and felt. Other cleaners I have used,or done myself,left my carpet sticky and stiff. Thank you Dave Muncy for recommending this company. Whatever is in the empowered water does a beautiful job.

Report a concern   November 26, 2019 — Rated 10 out of 10 by jodi bills Zerorez Phoenix
What do you like about our products and services?

Very friendly staff on phone and the tech who came out nd did the work, personable, professional and knowledgeable. The work completed was awesome! Thank you!

Report a concern   November 26, 2019 — Rated 10 out of 10 by Sheryl Zeger Zerorez Phoenix
What do you like about our products and services?

I love that you guys are fast and efficient, protect my belongings, and listen to me the customer. Thank you


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