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based on 84655 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was great...my carpets look much better than I hoped and price was reasonable. Thanks!
On time, professional and explained everything to me. When I asked questions he was able to guide me through what I wanted to know.
Awesome service!
Zerorez did a phenomenal job on our tile! It looks brand new again. We will definitely use them again! Very courteous and hard working individual cleaned our tile. I was very impressed with him! Thanks again!
Last longer than others .
Great job! Very professional and informative. I love the results!!
I hired you because I had two issues: a syrup stain under my stairs and a urine issue from my young nieces who stayed with us over Thanksgiving.
Your tech found the urine spot and treated both the urine and syrup spots but both the sickeningly sweet smell of the syrup remains and the disgusting smell of urine is still very present. For $300 I expected both issues to be resolved.
My carpet is only 5 months old so it is extremely frustrating to have these two areas of my home that smell disgusting.
I was very impressed with the man who came and performed the service. He was friendly, responsive, on time, and very knowledgeable of the process. If there was an 11, I would give it to him. Thanks for assigning him to my job. I am sold on Zerorez - the process is great. But the telephone answering system - - - not so much. I had occasion to call back three times and had to endure how the hype guy telling me how the water is made three times. I understand selling services but this is over the top. How about simply an option to select what you are calling for with some soft music while I am on hold?
Carpet looks great
The cleaning methods used. This last crew did an excellent job.
The tech was great!
Very effective and professional
Job very well done. Thank you
I love Zerorez! I feel like they do such a thorough job and I always find their people courteous and helpful.
Very clean and looks great! Josh the technician did a good job and was very professional.
My technician Paul was excellent left my house spotless, and was polite and friendly and on time. My carpets look lovely.
R
Easy to get an appointment even at the holidays, employees are so friendly and courteous, and carpets feel amazing!
Very happy with results,called ahead and was on time.
They clean very well
The guy cleaning the carpet did a great job and was very personable.
But didn’t see a difference in the carpet or tile after.
The gentleman who did our carpet was polite and very hardworking. He did a very good job on our carpets and was prompt. He is to be commended.
Fast and Friendly!!
Your service man was awesome. Told me what he was going to do, how much and then exceeded my expectations. Great worker, no wasted time. Rugs look great.
On time arrival. Professional, friendly, thorough technician and quality work. The carpets look absolutely brand new.
Quick response, fast service, friendly employees, clean carpets!
Evan and Joe did a great job, Will book again. Very fast service.
David was quick and professional.
Prompt arrival. Took care of some very heavy stains. Carpet looks like new.
Our ZeroRez tech was prompt, friendly and knowledgeable. However; He did not take the time to cover the corners of our walls when bringing in the equipment and hoses. The first time we used ZeroRez, they put corner covers on so that the hoses wouldn’t damage our walls and corners. This time, those were no were in sight and after the tech left, I had to touch up our walls with new paint due to a few scratches and discoloration left by the hoses. I do want to stress, I don’t believe the tech is at fault here. I think a simple solution would be more in depth training. He knew how to operate the equipment, but I feel like deeper training in courtesy in the homes would go a long way. I’m point is not to get this tech in trouble but to point out a training point moving forward.