Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85986 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 12, 2020 — Rated 9 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Courteous reps, on time, and clear expectations set. Carpet and upholstery look great each time they visit.

Report a concern   February 12, 2020 — Rated 10 out of 10 by C.R.T. Zerorez Phoenix
What do you like about our products and services?

Good service. Reasonable pricing.

Report a concern   February 12, 2020 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Max did a great job and our carpets look great!
First name removed H.

Report a concern   February 12, 2020 — Rated 9 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

I appreciated the time the tech took to explain and show me different things along the way. He was very friendly.
This was the first time we have ever had our tile cleaned and I do wish we would have been told about the white residue that would be left behind on the grout at the wall line..it took quite awhile to wipe that all down. Other than that it was great.

Report a concern   February 12, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Friendly quick and awesome

Report a concern   February 11, 2020 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Love the call to remind me that it was time to have my carpets cleaned again.

Report a concern   February 11, 2020 — Rated 10 out of 10 by Denise Destiche Zerorez Phoenix
What do you like about our products and services?

Service was excellent and Technicians were so professional! Highly Recommend thanks

Report a concern   February 11, 2020 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

Great communication before and after the service -accommodating - sent me before and after photos - went over and beyond a carpet cleaning business. Had recommendations for me- the tile and carpet turned out so good we did not to replace them. Thanks again for everything,

Report a concern   February 11, 2020 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Great customer service! Love the stain remover!

Report a concern   February 11, 2020 — Rated 10 out of 10 by Sarah Norberg Zerorez Phoenix
What do you like about our products and services?

The carpet tech was amazing! He was very knowledgeable and friendly. Took the time to answer all my questions and explained everything he was doing.

Report a concern   February 11, 2020 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Everything is done professionally, care is taken to leave the home cleaner than it was when the technician arrived!!

Pricing is fair and reasonable, scheduling is easy and carpets and tile flooring look great

Report a concern   February 11, 2020 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Professional and friendly employees who do a thorough job!

Report a concern   February 11, 2020 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Everything.

Report a concern   February 11, 2020 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Looks great very fast and friendly

Report a concern   February 10, 2020 — Rated 4 out of 10 by M.P.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was nice. But our grout got torn up in several places and he said he was making a note of it and that his manager would be contacting us about what happened. No one ever contacted us.

Report a concern   February 10, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Professional good service friendly knowledgeable I would rate the service a 10

Report a concern   February 10, 2020 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

The smell of the products and the way my carpet looked after cleaning. Paul was very polite and nice guy. He did a great job!!

Report a concern   February 10, 2020 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

I enjoyed technician and customer service!

Report a concern   February 10, 2020 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

Cody was very personable and professional. My carpets look amazing. My home feels so much cleaner.

Report a concern   February 10, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Awesome clean, professional & efficient!

Report a concern   February 10, 2020 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Efficient. crew was exceptional. I like the non-toxic approach, very nice job!

Report a concern   February 10, 2020 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

I like that the carpets don't feel crunchy :)

Report a concern   February 10, 2020 — Rated 10 out of 10 by A.V.G. Zerorez Phoenix
What do you like about our products and services?

Love the ZeroRez method of carpet cleaning! We are new customers & will continue to clean our carpet with ZR!
The tech, Weston, was professional, kind & thorough.

Highly recommend!

Report a concern   February 10, 2020 — Rated 8 out of 10 by J.R. Zerorez Phoenix
What could we do to improve?

Started out a bit rocky...after the technician arrived at my property, he didn't want to do the job because I was out of his service area??? No-one told me they didn't service my area when I set up the appointment...I didn't think that should have been my problem at that point. He had to get authorization from his manager after he was at my property to do the job. Seems like a company policy gone bad...initially turned me off pretty hard. In the end, everything turned out good, once we got past the initial bump, the technician was nice and seemed to know what he was doing...he gave me a $40.00 discount for the hassle. Overall, I was pleased with the service

Report a concern   February 10, 2020 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals, the results, took me years to finally decide to use zerorez, dont know why, but sure glad I finally did

Report a concern   February 10, 2020 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

They do not leave behind a residue.

Report a concern   February 10, 2020 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Technician very personable and helpful.

Report a concern   February 10, 2020 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

While I feel the price was a bit high for 2 loveseats ($200), my tech was very thorough and took his time to complete the job correctly. The couch looked great after treatment.

Report a concern   February 10, 2020 — Rated 0 out of 10 by H.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I noticed a few spots reappeared a couple days later and now that is been a couple weeks they are definitely back. I’ve had my carpets cleaned by other companies before and haven’t had an issue.

Report a concern   February 10, 2020 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Service was speedy, professional, and through. Carson asked questions and let me know what would be happening for every step.


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