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based on 85987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great, the carpets seem aliittle'crunchy' this time however. Not sure what causes that as they werent as soft afterward as in the past.
Thank you,
Name removed
Great results. Great service. Polite, respectful employees.
On time, quick, informational and got the carpets super clean
the best thing was the service tech...Outstanding, kind, friendly, and professional. Need to compensate them a whole lot better.
Friendly staff!
My only complaint with the service received is that we paid for 3 carpeted bedrooms to be cleaned, and after the technician left I realized he did not clean any of the closets in the bedrooms, which were prepped and also carpeted. We were having our carpets cleaned after pest control treatment and the closets were part of our concern, so this was frustrating.
The techs are courteous and do a great job at explaining the process beforehand. The job is done very well and I am pleased with the results .
The service rep came out early and explained the process. I had never used Zerorez, but I would use it again. No chemical smell and carpet is soft! It is older carpet so he advised that the traffic patterns would return, but for now it looks great!
The charge was more than double what was quoted on line. There were no options on line for scheduling rugs. And no disclaimers about pricing/
Also the disinfectant that was used, with an extra charge, didn’t eliminate the smell from the rug.
The technicians were efficient and informative. We learned a lot about caring for our floors and counters. And the results were excellent.
They do an outstanding job and the servicemen have been very personable and professional.
No harsh chemicals, easy to set up, the pros are in and out.
My master bathroom looks worse than before you cleaned. You guys ripped up grout in our shower area and master bath. It took a week to get repaired. For carpets. I may consider using you all again. But for floors and tile no thanks. Waste of money
Great results and really good technician.
Friendly and knowledgeable employees. Zero chemicals.
1. My carpet & tile are CLEAN!!
2. Friendliness of technician
3. Punctuality of technician
4. No chemicals used!!!!
The carpet was really bad with pet stains and a lot of wear and tear. When Zerorez was done the carpet looked almost new again. I was extremely impressed with the job and the technician.
Prompt, professional, and a great job.
Service was GREAT...Carpets looked like new and the job was done much faster than I anticipated...
Friendly service, technician explained everything before hand. Job was well done and my carpets are so clean!
Zach did a very nice job and we are happy.
Great customer service and thorough cleaning.
My carpets look great and you service person was very professional.
I would have preferred to have been informed that my carpets would stretch an get wavy while wet but that this would subside as they dried .
Your prices are to high for the work done. Our carpet and furniture were soaked and took forever to dry even with floor and ceiling fans on them. . The tech left standing water where the carpets meets the tile floors. We paid to have an area rug cleaned and the tech only cleaned 3/4 of it because 1/4 of it was under a couch. I would have helped him move the couch but he said the rug doesn't get dirty under a couch... When he cleaned two chairs he only cleaned the arms and cushions not the backs because again "they don't get dirty". Overall we were very dissatisfied and would recommend to our friends they DO NOT USE Zero-Rez.
Great Services .. Sydney is the best!!
It was easy and fast. The tech that came out was extremely professional and took the time to talk with me.
The carpets look great. Jason did a great job.
Customer service super nice and Carson our carpet technician was awesome. Carpet and flooring looks great.
Chemical free and does an awesome job. I have referred friends and family to you guys as your employees are knowledgeable, friendly and helpful. Love Zerorez.
It was very professional