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based on 85986 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He was very good at explaining what was needed for pet stain areas and personable too. :)
Clean and no strong disinfectant smells.
I just think they do a great job and I will use them again.
I thought the technician that came was VERY helpful and knowledgable.
Unfortunately, the total cost was way more than I had anticipated because of unknown pet urine in the three carpeted bedrooms (this was a new house to us, so we were unaware of the pet issues). What originally should have cost $135 on special for the three rooms ended up costing over $800 and one room still smells of pet urine. I wish I would have just had the carpets replaced and applied the $800 towards new carpet!
We love the way our carpets and tile feel after Zerorez has been to our home!
Zerorez does good work and their staff is very knowledgable and helpful
The technicians were very thorough explaining the issues with my carpet. There were very friendly and efficient. Very good service!
We were very pleased with Zerorez. They were prompt, efficient and very friendly. I have already recommended their services to our neighbors.
Clean floors, friendly service!
Nothing, I can think of off hand.
Excellent customer service where the servicemen were inviting, explained all the processes, and worked hard to get items the cleanest they could be. Would highly recommend the 2 servicemen and the service to others.
Quick service!
Great job.
Anthony was amazing. We weren’t too happy with the cleaning. The carpets were crunchy but Anthony was professional and very nice.
Cleaned the carpet well. Friendly technicians
Very expensive. I had pet stained carpet seen by the blue light. But I think 240 dollars more to clean those areas was way too much. My bill was over 400.00. I was planning around 160 but 75 dollars a gallon is excessive for the solution.
My technician was punctual, polite, informative and respectful! Plus they did a great job! My original carpet looks brand new!!
professional and Quality workmanship
No chemicals in the water.
On time. Reasonable price.
The Tech was on time, very polite and professional. The whole process was a minor inconvenience and was unusable after a few hours.
Very good service and personnel are very friendly and helpful
Excellent service from Darrell (who did the actual cleaning of the carpet and recliner) and office staff. Prompt and courteous service from all involved at Zerorez. I would whole heatedly recommend Zerorez to friends and family.
Great service, showed up on time and did a great job. A++
I loved the communication they kept me informed about the process! Very nice clean cut young men on both ends. Pickup and delivery. My rug looks amazing and I will use them again for sure!!!!
Excellent service, quality job and professional service technicians.
First of all, I was scheduled between 4-7 the tech showed up at 230, had to leave work early just so it didn’t ruin their day. Got a different techs out here, all they did was talk bad about the carpet the whole time, didn’t know it was part of their job to bad mouth their clients.. then after 130 dollars later my carpet looks the same as if I was to go to Home Depot and rent one of their steam cleaners. My house also smells worst then before. Would not recommend at all.
Fast and did a great job! Carpets look good!
I like that I can get an appointment when I need my carpets done. I also like that my carpets are clean when the job is finished!
Cameron was very professional and nice, he did a great job! carpet looks great.
I like that there is no residue. Most important is the scrubber. I have had Zerorez out to my home on several occasions. This is the first time someone has used it. I wish they had done this in the past. My suspicion is that because the machine is so heavy, the other people chose not to do it. That is a shame. I believe they left more dirt on the surface in the past and therefore I did not get the full effect of your services.