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based on 85986 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I understand you charge by the room. But the room was a 10x10 with a queen bed, dresser, and bookcase. So the actual area was a 5x8 foot space. It took 10 minutes and yes the carpet was cleaned it just seems really expensive for such a small area. It would have been cheaper to buy a Bissell carpet cleaner. Also I scheduled the appointment for between 2-4 pm so my husband didn’t have to deal with it while I was at work but they showed up in the morning which was a huge inconvenience for him.
ZeroRez is is Great! On Time, Friendly, Fast and my carpets and rugs look great! I will recommend to everyone!
Tanner did a great job cleaning our carpets. He was polite, fast, and for the first time ever, with any carpet cleaning company, including ZeroRez, he did not try to talk us into paying for additional services. I really appreciated that. Our carpets look great! They are so soft when walking in bare feet. Just like they were brand new!
Professional - on time - carpet looks fresh and clean. Tech was great
My tech was amazing and very professional. Thank you
Very professional polite employees from the phones to the cleaning. Very satisfied!
Lower the prices
It would be nice to be given some small samples of your products. Even though Zerorez cleaned my carpets, i still have some odor from cat urine and i would like to be able to take care of that myself.
Very professional did a great job
I was so happy there was no chemical smell at all!
Easy to schedule appts, thorough cleaning, pricing is acceptable and reasonable.
Efficient and drys quick!
It was suggested to maintain our carpet to not walk on it with shoes to, actually, take them off and put on soft-soled shoes. How unrealistic would that be? To go to the bathroom, we would have to take our shoes off and then put them back on. We contacted the company we purchased the carpet from, one said "never heard of that" and a callback, basically laughed and said maybe not walk on carpet in dirty work boots but you have to live in your house, reasonably.
Also, suggested we keep our dog/dogs out of our bedroom because he sometimes urinate, granted he does and we can't catch him and already gate them from the area when we are away and, again, carpet company, basically, laughed and said "I have 2 large dogs and they have the run of the house. In my opinion, the tech did not have animals. Sometimes these things go with the territory of pet ownership, that's why we got heavier duty padding and stain resistant carpet.
Granted, the tech said these are just suggestions and we can do whatever we want. MY suggestion is maybe your techs could provide a kinder, gentler manner in giving suggestions so your customers don't have to feel a little degraded.
Now, maybe if my husband was present when he asked if there was any reason he wouldn't receive a 10 rating one of us would have said something but being a lone female in the house I answered "no" to avoid any issues.
By the way, last year the techs you sent were excellent. Wish we had the same guys this time.
Please do not mention our name or address as a respondent and this review needs to be kept confidential.
Efficiency & professionalism !
Super clean, super fast and pet friendly,
Clean, fast always available appointments
The service was good. The tech was very friendly and explained everything well.
They were very professional and did a good job on our carpets.
A call before to tell me what time the tech would be there, plastic bumpers to protect my other furniture and corners, tech was on time, got right to work, my carpets look great!
Trey was very nice and informative on everything he did. Great customer service. Would like to use him on our next cleaning
Scheduling and arriving on time is important. What I liked the most was the time the technician took to explain the process and how nice everything looked once completed. I’ll wait another week or two to see if the carpet/tile still look as good as now.
Carpet always looks like new after. Dries fast!
As always a great job and nice employees!
Received call tech was on the way. Tech showed up a few minutes early. Tech showed excellent work ethic and did a great job. Got my carpet very clean. Good value. I am very pleased.
Zerorez cleaned my tile last year when I thought it could not be saved. It looked like NEW.
When a tenants' dog had all but ruined $4,000 worth of carped less that a year old, I called.
Dalton called to say he could get there early, Explained and showed what he would do.
When it was all done the carpet looked brand new and the smell of dog FUNK was gone!!!
Don't waste money or time with any other company!!!
CALL ZEROREZ!
Rog. R
After cleaning our carpets, the technician told us the "traffic areas" would not look as good as the rest, "although it should look lighter (white carpet) after thoroughly dried". Unfortunately, after drying it looked a little better, but still not clean. For an average of $100.00 per room, we were expecting better. I guess our expectations were too high, even for Zerorez.
The technician did a great job and we were pleased with the service.
my carpets are very clean afterwords and not real wet your serviceman was very polite and did a great job
No Chemicals is what I love
not crunchy carpet when your done either
and tech always seem to know what they are doing come on time and prepared
Thank You
Friendly, competent, efficient.