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based on 85986 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no chemicals
The technician was very nice and explained the solutions you used and how they were different then other companies I was very satisfied with the product and service
My tile was left with a horrible film all over it, we have mopped it twice and still have a residue.
Prompt and good job
Good service
We have made Zerorez our "go to" for carpet cleaning since we purchased our new carpets about four years ago. Every year we have been provided with quality customer support, professional cleaners who arrive on time, talk us through the process, and make sure to treat out home with care.
We get tons of compliments on how clean...and how fresh...our carpets looks. We always save our visits for after Superbowl so that we can get the most bang for our buck each year! We love having guests in our home and now we have a new grandbaby that will be on the carpet so quality cleaning is important tous.
Carpet feels soft & clean
Service was good, price is high.
up front pricing that includes special services. I was expecting to pay $200 but after the service tech was onsite was quoted $700. It has been 3 days and the room is still a little damp and smells wet and I have had the window open with fans running.
I love the fact that service was available so quickly. I also like the fact that there were no chemicals applied to my floors. Carpet dried in a couple days, longer than was expected.
The service guy that came to our home did not introduce or identify himself until I reached out my hand and gave him my name first. He was not very personable or friendly, just not personable at all.
Upon completion, he read through questions on his phone, then handed the phone to me, wanting me to sign. I asked him to show me each page, so I could read for myself, what it was I was signing. He seemed irritated by that, but I wasn't comfortable signing a place on his phone, when I couldn't see what I was signing. That's on the company, not the service person.
The service man could improve on his customer service skills.
Technician did a very good job of cleaning kitchen tile. He was friendly and knowledgable.
The technician was very knowledgeable and very friendly
Floors look amazing. Staff was wonderful.
Although the gentleman who came out was very nice, I did not appreciate the way the estimate was presented. It was very confusing and I felt like I was trying to be sold services I was not seeking. There is also a stain that was left behind in one of our rooms that was not there prior - it looks like something left behind by one of his machines. We have used you previously and have had no issues but probably will not use you again at the risk of inconsistency.
Thank you,
First name removed Thoreson
The technician was really good. Excellent service. Very polite and helpful. 10 out of 10
Evan did a fantastic job, the tile has never looked better!
The products are eco friendly and I trust that. I feel good about that and use it since I have three beautiful dogs. They are on time and get the job done as fast as they can.
The technician Max was very efficient and helpful.
Professional, kind, and quick. Love the no residue. Our cleaner was awesome and really appreciate the attention to detail and his thoughtful explaination of the process.
I like that it is free if chemicals. The scheduling process was quick and easy and my carpets look great!!
Kind, efficient, consistent service; excellent technicians.
The tech Able was fantastic, friendly, courteous, and very informative. The tile floors and carpeting look great!
Timely, courteous, professional
Professional and courteous technicians but best of all is how clean my carpets are !!
I love ZEROREZ and have been using them for the last 5 years!!
How clean the carpet is every time
I love that Zerorez was actually early for my appointment. They also did a great job cleaning my carpets. They look and smell brand new!
Nothing that I can think of. The young man who cleaned our carpets did a great job and was very courteous.
Excels in customer service and product results. There's no sticky feeling left on my carpet and the smell of freshness gives me confidence to walk barefoot on my carpet. Additionally, it is very affordable.
My carpet always looks like new after Zerorez cleans it. Love your service!
Chad was great--amazing attention to detail, didn't rush, did a great job!