Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85986 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2020 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

I like the water that is used.

Report a concern   February 20, 2020 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Lasting

Report a concern   February 20, 2020 — Rated 2 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

your ad was not as it seemed. In order to get all pet smells out it was an additional $150 which would make my ONE room cost to $250. Your ad totes the fact that ALL pet stains are cleaned, but they neglected to mention it's another $150. Also, why would your water have to be discarded in a special place rather than just down the toilet?. Also for elderly people, cleaning out and moving ALL the furniture out was extremely difficult for us and your company was adamant that that had to be done before the ONE technician arrived. The carpet was clean, but I would not have your service again .

Report a concern   February 20, 2020 — Rated 10 out of 10 by A.V. Zerorez Phoenix
What do you like about our products and services?

No smell quick service

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great service and technicians.

Report a concern   February 20, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Guys were quick and efficient. Friendly and businesslike. Will recommend to friends.

Report a concern   February 20, 2020 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Tile came out amazing!!! Worker was very courteous

Report a concern   February 20, 2020 — Rated 5 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are several places on our carpet that show streaks from the cleaning tool used and spots were not completely removed in one of the bed rooms - And where a special solution was used in the other bed room the carpet is still wet.

Report a concern   February 20, 2020 — Rated 10 out of 10 by O.M. Zerorez Phoenix
What do you like about our products and services?

He Did a great job carpet real clean very happy!

Report a concern   February 20, 2020 — Rated 10 out of 10 by Cathy Dunton Zerorez Phoenix
What do you like about our products and services?

That the cleaning process uses no chemicals that can leave a residue. The technician was on time & did a great job!! This was the second time I used your service & I will use you again..
Thank you, Cathy

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Made my moms carpet look amazing

Report a concern   February 20, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Did a great job!

Report a concern   February 20, 2020 — Rated 8 out of 10 by C.H. Zerorez Phoenix
What could we do to improve?

if I remember correctly I thought you advertised that the carpets wouldn't be crunchy after you cleaned them. I've used you several times and have not had this problem, in fact my carpets look amazing, they're just very crunchy. Not a fan of the crunch! The tech cleaning the carpets along with the guy he was training was very professional.

Cyndy

Report a concern   February 20, 2020 — Rated 10 out of 10 by Kaye Brouwer Zerorez Phoenix
What do you like about our products and services?

No chemicals. Response time. Here when they said they’d be

Report a concern   February 20, 2020 — Rated 10 out of 10 by Drake Deverex Zerorez Phoenix
What do you like about our products and services?

Never have I had a better experience !!! Thankyou!!!

Report a concern   February 20, 2020 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Friendly, helpful and carpet looks great

Report a concern   February 20, 2020 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Very good rep. Took the time to hear what my needs were.

Report a concern   February 20, 2020 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks great. We were impresssed with the young man who did the cleaning. He did many things to protect our walls and carpet that other companies don't do.

Report a concern   February 20, 2020 — Rated 8 out of 10 by E.P. Zerorez Phoenix
What could we do to improve?

It looked clean at first but then a couple of spots showed up after it dried.

Report a concern   February 20, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Darrel did a good job cleaning our carpets!

Report a concern   February 20, 2020 — Rated 8 out of 10 by M.K. Zerorez Phoenix
What could we do to improve?

I have used zerorez for 8 years and I think it is expensive. I never get any discounts other than what is advertised on the radio.

In the past, I have been very happy but this time it seemed super expensive and the tile cleaning was average. Sometimes I will spot clean my tile with a scrub brush and I can do a more thorough job than this time with zerorez.

I am normally left with a "wow" feeling and this time it was not like that at all.

There were two technicians because one was training and they were both nice.

Report a concern   February 20, 2020 — Rated 10 out of 10 by Dennis’s Wier Zerorez Phoenix
What do you like about our products and services?

Stays clean longer

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The technician did a great job, and my kitchen has never been cleaner!

Report a concern   February 20, 2020 — Rated 5 out of 10 by T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The first service was incomplete and not well done. I had to have you come back a second time to finish which is becoming the norm now.

Report a concern   February 20, 2020 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

It was quick very clean and no residue.

Report a concern   February 19, 2020 — Rated 5 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You should not do tile.

Report a concern   February 19, 2020 — Rated 0 out of 10 by R.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I scheduled my cleaning and then my schedule changed so I was not home at the time scheduled. My 15 year old son was home to let the representative in the house to clean. He/she cleaned ONE room. I had 2 spots that my puppy had an accident on. My son signed the bill and I was shocked to find that I was charged over $250 for the ONE bedroom. I’ve never paid this much before and I’ve had the same treatments in addition to having other carpeted areas in the home cleaned.

Report a concern   February 19, 2020 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

Courteous, friendly & competent service people. Very happy with service.
Rug cleaned up great.

Report a concern   February 19, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Anthony was on time, courteous and knowledgeable. He took time to explain the process and answer questions. I’m pleased with the results.

Report a concern   February 19, 2020 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Your technician was terrific, excellent work, excellent outcome. He was very careful of our furniture. And great results on our couch cleaning. Thank you.


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