Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84655 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 19, 2019 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

They dont smell like chemicals and the carpets dry so full and fluffy!
The guys were professional and explained the process . They finished in a timely manner and there was a faint sweet flower scent when they left!

Report a concern   December 19, 2019 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals and gets the carpet clean.

Report a concern   December 19, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I am absolutely delighted with Zerorez! The two very professional techs were efficient, and personable. They sure know how to get the job done: The carpets in my condo are beautiful.
Thanks so much for a pleasant experience and Happy Holidays. First name removed

Report a concern   December 19, 2019 — Rated 1 out of 10 by P.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My expectation of cleaning the grout on the floor was not met and the machinery left damages to my tile. Very disappointed.

I was offered a repeat of cleaning however after realizing the damage to my floor I do not want any further services done other than fixing the tile that has been damaged.

First name removed

Report a concern   December 19, 2019 — Rated 10 out of 10 by J. Zerorez Phoenix
What do you like about our products and services?

Nathan did a great job!

Report a concern   December 19, 2019 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Quick response on website, super easy to schedule, good communication , very helpful and friendly staff

Report a concern   December 19, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

So far carpet looks good. Tech was very Nice and explained everything.

Report a concern   December 19, 2019 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Carpets are soft and don’t attract as much dirt in traffic areas

Report a concern   December 19, 2019 — Rated 10 out of 10 by Roy Ireland Zerorez Phoenix
What do you like about our products and services?

Very good service

Report a concern   December 19, 2019 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Michael the service person who came to clean the carpets was friiendly and knowledgeable about the product.

Report a concern   December 19, 2019 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

I have literally got down on my hands and knees and scrub my tile grout, but your guy was able to clean it in a fraction of the time I have spent on it, and it looks amazing for as old as the tile is. I will definitely recommend Zerorez! It was an amazing turn out👍🏼

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Your staff is very friendly and efficient. Our area rugs were beautifully cleaned and returned to us ahead of schedule

Report a concern   December 18, 2019 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

95% of stains came out of a 25 year old carpet.

Report a concern   December 18, 2019 — Rated 0 out of 10 by N.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets looked clean the day that they were cleaned, but from there after they showed the same traffic marks and didn’t look much different then before ZeroRez serviced them.
Definitely not worth the high cost. Could have done same or better doing it ourselves.

Report a concern   December 18, 2019 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

My carpets always look great after we have them cleaned and the stains don’t reappear like they have with other companies. Staff always professional too.

Report a concern   December 18, 2019 — Rated 10 out of 10 by Bob Burris Zerorez Phoenix
What do you like about our products and services?

The individual doing the carpets and flooring was top-notch.

He was very professional, finished the job sooner than projected. The carpet flooring looks great, very happy with the service.

Report a concern   December 18, 2019 — Rated 7 out of 10 by M.J. Zerorez Phoenix
What could we do to improve?

You’re pricing is exceptionally high so You could make it more competitive.

Report a concern   December 18, 2019 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Friendly, quick, no sales pitch

Report a concern   December 18, 2019 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Professional and courteous

Report a concern   December 18, 2019 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

They are chemical free and cleaned amazingly!

Report a concern   December 18, 2019 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The product and service are very good.

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Showed up on time, easy to schedule with good follow up, rep was awesome! Services were explained well and thoroughly, prior to cleaning. All-around great service!

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Great service, rep took time to explain services and results, carpets look great! Easy to schedule.

Report a concern   December 18, 2019 — Rated 10 out of 10 by Ellen Shinoskie Zerorez Phoenix
What do you like about our products and services?

No chemicals & excellent employees

Report a concern   December 18, 2019 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Good product, great technicians, but prices are quite high. Makes me think twice about calling you again.

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

He was on time and did a great job.

Report a concern   December 18, 2019 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

On time & job well done!!!

Report a concern   December 18, 2019 — Rated 0 out of 10 by P.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets smell after cleaning! Not sure what has happened. Read online I can try to use baking soda, etc.

Report a concern   December 18, 2019 — Rated 10 out of 10 by Nancy Anger Zerorez Phoenix
What do you like about our products and services?

Tech was on time and worked hard to get the job done. My carpets looked great when he left.

Report a concern   December 17, 2019 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

I have not received any invoice for my recent cleaning.


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