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based on 85986 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The 2 ppl here cleaning could act professionally, I don’t need to hear about his personal life and especially him, not her. She was trying to get her “ boss” to shut...but I don’t want ppl in my house cleaning and hear about their personal life, it was upsetting for us and I don’t want him back here, he was the boss here, training her and watching her and I think that part was ok and good. When they’re in someone’s house cleaning carpet they need to shut up and be professional.
Techs appear well trained and competent - excellent equipment and services. We would highly recommend the tech who came to our home - NathanielBrown
We already recommended you!
Rob, my technician, was great. Very friendly, knowledgeable and efficient. The results are wonderful. My carpet and tile have never looked better. Thanks much.
That they don't soak my carpet and it dries faster.
Carpets look great, not hard and crunchy when you walk on it. The couch looks and smells great now too. Everyone was very professional, friendly and knowledgeable.
The people representing zerorez. Scheduling was a breeze. Brandon showed up incredibly fast and was kind, quick and informative. The carpet looked great too.
On time, professional, answered our questions and most importantly our carpet is clean and he was able to get the stains out...
Technician was on time, was very courteous, doing the cleaning of the soiled carpet efficiently and made it look like its originality. Thank you..
I've used Zerorez three times, just recently had my family room furniture and large wool area rug cleaned, Tanner did a wonderful job, it looks like new again! Also have had my wall to wall carpeting cleaned by them in the past, their cleaning lasts so much longer than any other Carpet Company I've used in the past. I did have them clean my Travertine tile in my bathrooms, but that wasn't as successful. Jane Budrow
Fast and easy and very friendly professional staff.
Punctual professional service. Did a great job!
Better pricing on a la carte items, so cleaning carpets is still affordable
Very professional and no surprise charges. Definitely will use zerorez again!
not enough time extracting water from the carpets. I was told they would be dry in 4 hours. 8 hours later they were still wet and so wet next to my bed that i had to take a towel with me to dry my feet before I put them into my bed. Next morning that spot was still damp. The next morning the remaining carpets were mostly dry with a few damp spots remaining. I know it's hurry and get on to the next job but more time needs to be spent on extraction!
Technicians were friendly and answered all questions. Very nice job and done quickly!
Our rep was very courteous, patient and helpful when I asked questions about product and cleaning process. We have used Zerorez in the past and will continue to do so. In addition, we have referred the company to friends our community. Thank you
To my great luck, it rained the night before my carpets were scheduled to be cleaned. My associate did not wear booties at all, and tracked muddy footprints all down my tile hallway and then cleaned my carpets with those same muddy shoes on. When he came back for a re-service the next day, he was combative and defensive, and still did not wear booties. I had to ask him twice to put booties on, even though that was the very reason he was back in the first place. I still have 3 stains that did not come out, and all 3 he had excuses for why they wouldn’t come out. I thought that was the purpose of a professional cleaner.
The only reason i am giving 3 stars instead of 0 is because i have had my carpets cleaned by Zerorez 3 times now, and the first 2 i was quite happy. I have referred countless customers to you, and still believe in the soapless process for the safety of my kids/pets and allergies. But this recent experience was not good at all.
To make things right, i would like a discount on my service. I have already tried the re-service option and it only made me less thrilled with Zerorez and their ability to be professional carpet cleaners.
My advice for the future:
• Employees should not step foot into a house without wearing booties. Every time, 100% of the time. Those same booties should be removed each time they step back outside, and then put back on before reentering.
• If a customer needs a re-service, do not send the same original service technician. They are now feeling defensive over their previous work, and the quality of the re-service and the overall customer service experience will suffer. I would send a brand new technician who will look at it with new eyes and a positive attitude. Otherwise it is a very awkward situation to have to tell someone they did something wrong and then hope they do it right the second time.
Everything was as it should be!
I am very happy with the service you provided.
My carpet looks great it is 20 yrs old but turned out nice and clean. They were very prompt and courteous.
Overall very happy with pre-appointment service. Customer service was excellent! The, actual, cleaning was great. I was charged for service with carpet protection, but, requested not to have carpet protection .I had the text messages with the quote without the protection. It was not a problem. Technician corrected the matter. Although, I wasn't too appreciative of the technician, politely, asking me why I didn't want it (not necessary). He was a very polite guy. I appreciated the fact that he asked me to review the job.
No soap going into my carpet. Carpet dried quickly.
Service was amazing. Courteous, friendly and professional employee.
Quality service
The technician was really good and was knowledgeable, however the carpet has taken over 29 hours and some of the carpet is still not dry. Until it dries I cannot tell if the stains addressed have been resolved, there is still a "WET" smell, so I cannot tell if that is an issue until everything is dry.
No residue or odor
Great people very professional and the detail in the work
Tryvon did a great job.
He was on time, worked quickly, left my home in great condition and was kind & polite.
Thank you,
Bev
Costumer service. Returned to retreat a couple spots free of charge.
Not much, you have always performed well for us. Even with the stumble that required another technician to re-clean our carpet it looks perfect and we appreciate your effort.
Great service, on time and personable plus the service didn't take that long. The guys had the right tools and equipment to perform efficiently.