- Phone: (480) 507-2419
- Visit Website
based on 85986 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent job on our carpets, they looked brand new after the cleaning. Our tech was friendly and very informative!
Paul E, our tech, was awesome. I sincerely hope I can specifically request him as our tech next time we have a cleaning done. Paul was very thorough and methodical in his work and took time to explain everything. Most importantly our floors look great, especially the area that needed special attention.
The carpet looks great......perfectly clean . Sidney did an incredible job. I won’t use any other company to clean my carpets.
The technician was great - very efficient, explained everything well and did an excellent job.
When scheduling, the office staff were very helpful. The finished product was wonderfull!! my carpet has never looked so well except when it was new. THANKS!
There are blocked spots all around I thought maybe because it was still wet but not
We just purchased a home that needs Mucho Love and with that comes a lot of stress however, the tech did not add any, if anything, he made it less stressful! He was thorough and his work on the stairs was AMAZING along with all other rooms too but yeah, those stairs... This company will forever be our go to. We have alread used them twice in a year - our rental and now our Home.
The guys always do a great job!!!
More deals on larger areas
Misrepresented your charges. We were told we would get charged $35 per room and the charge was $135.00 for 3 rooms. We were told the hallway wouldn’t be a charge because it’s short but we were charged. We don’t know what the environment charge meant. The bill should have reflected a first time customer discount of 10% off total bill. Our discount was $25.60 though our total bill was $275.40. Zero Rez is not very competitive with other similar companies but our technician told us you don’t need to be since you are so busy.
Excellent and professional service technicians
The carpets are so fresh, not sticky or stiff! The service providers are so friendly and knowledgable. The company has real people that are helpful and kind. The promotions are amazing!
Clean carpet, dries quickly and doesn’t leave that crunchy feeling that other cleaners leave behind
No stinky residue! Carpets are softer and smell better. I was pleased with Anthony because he explained the process and was efficient.
Give us a proper quote on the phone. I was quoted $150 on the phone. I understand room size and urine can vary the cost but to be told $450 when your tech arrives is a bit ridiculous. I'd like you to be more upfront about pricing right off the bat. If you need to get more information from the customer over the phone for that, please do so- and give a low-high range/options.
Prompt, efficient & effective
The tile is still very dirty and there are water spots all over the tile where the water pooled and dried.
Easy scheduling process, excellent communication tools leading up to the appointment, knowledge of the technician (Aaron), quality of work. All went better than expected, thank you!
Well the cost was high , it got clean but to get stains removed the cost would increase way way more and we got our entire upstairs clean but not that clean because we didn’t have more of the funds to do so
The amount of time spend on the floors was not worth the money spent, and finished product was also not worth the money spent.
As advertised...no upsell and tech knew what he was doing. Excellent work last time out.
The tech was super informative and friendly, loved the way my carpets turned out !
Great communication, courteous technician and great service
Job well done!
My technician did a great job and answered all my questions.
Let me start off by saying the technician was extremely helpful and nice to work with. None of this has anything to do with him. He was extremely precautious and I appreciate that, especially with the corners and hose dragging throughout the house. The reason for my dissatisfaction is that the carpet does not look as clean as I would have expected. All of the carpet in my house is exactly 1 year old. After getting this service done, I can easily identify the high traffic spots and it looks as if nothing happened. I’m not sure if I’m expecting too much, or if this is something that the carpet cleaning wasn’t effective with. I don’t have pets, I don’t have kids, I don’t have stains, nothing. In fact the tech expressed how well the carpet looked. We had thoroughly vacuumed and prepared for this appointment. We identified some high traffic areas to focus on, which seem to still be showing. For the amount of money I paid, that’s why I feel I would not return as a customer. This was my second time using Zerorez (2 different properties). I took some pictures but not sure if that’s helpful. Thank you.
Very professional, great product always on time
I like the products because they clean our very old carpeting so well. We can get a bit more time before purchasing new.
The tech was very informative about what he was doing. And he was very good about our very inquisitive cat who had to see was happening.
Colton was very thorough.
The guy did a very good job and was very diligent in his work. He explained how the water you use is different than regular water and how it works. The carpet dried fast as advertised and look very clean, my wife was also very happy.
On time and very efficient.