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based on 85986 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The services were excellent. The techs came when they said they would. The carpets were 16 years old and they looked new. Also no chemical smells.
Everything was excellent
Brandon was very informative about the product he was using. I Love the citrus smell and my carpet looks cleaner than he ever has.
This is the 3rd time we have used Zerorez, previous times were great. This time I was not only disappointed with pricing quite a bit higher than quoted but water was left on tile to long in places and baseboards have pulled out from the walls! Plus master bedroom carpet is still damp in places this morning!
We will be using another company next time.
Zerorez is fantastic , made a very old carpet look new again .
The tech was informative and efficient.
I also purchased the empowered water to clean with and I cant say enough about it .
I have been telling everyone about Zerorez !
David did an excellent job. He called and said he was ahead of schedule and asked was it all right if he arrived early? He was at least 30 minutes early. Very impressive.Usually the opposite happens when any work is being done to the house they either call or don't because they are running late, and keep us waiting or wondering if they are even going to show up at all.The fact that he was early was a huge WOW! for me. He was very respectful and courteous. He already looked done and I forgot to tell him that my Husband asked me to mention the high traffic area in the family room so he could go over it more thoroughly. He said he would go back over everything a third time. We were very pleased by how nice our carpet looked. We would request David again.We were very happy and pleased with his service.
Friendly and Professional.
Very professional technicians and friendly. Of course great quality service and product. Thank you.
The tech that came out and cleaned the carpet was wonderful! Very professional and did a great job!
I was not happy that pet hair and filth from a previous house cleaning was brought into our home by your machines. I advised your customer service agent and she said she would let her supervisor know. I have never heard from a supervisor. The technician came out and re-treated the carpet & apologized for what happened. He was kind and seemed very sincere in his apology. Unfortunately, this never should have happened. With so many people suffering from allergies, I would think your company would have policies in place that would never allow something like this to happen.
Carpets are soft and spots are gone
Sydney did an AMAZING job with the carpets. He was very thorough and friendly!
Too exspensive
Zerorez dries fast, friendly staff. Like the way honor staff when they have birthdays.
Brandon was prompt, attentive to what I needed done, and thoroughly explained the process. My pet "accident" spots completely vanished with the spot treatment.
Nothing felt rushed or unprofessional. By the time he finished, the polite and efficient Brandon felt like family.
I am happy and will definitely be in touch when I need you again.
Your techs were very professional. Explained the services etc. Carpet is very clean. I had some terrible spills and they all came out.
Professional team. Speedy service. Great communication. Excellent cleaning.
No carpets look like new. Technicians were friendly, professional and knowledgeable. I will definitely be a returning customer.
No chemical odor or fumes associated with the cleaning. Cleaning is thorough and does not take a lot of time to do the job.
Max was just awesome. He was very conscientious and repeatedly offered to have me review his work to make sure it was acceptable to me. He had a “can-do” attitude and worked to find ways to make the job as cost effective as possible. I never felt he was up selling me, rather he was educating me on ways to make the job even more effective. As for the concept of ZeroRez, I have used other carpet cleaners and I have always had that chemical sensation and odor when they were done. NOT WITH ZEROREZ. The process you guys use is the best available hands down. My old worn out flooring looks great. Thank you and thank Max again please
Chemical free! It's safe knowing my kids can crawl and play without harsh chemicals.
Staff were on time and very friendly. They went right to work and got everything done in a timely manner. The carpets look great. Great service,,
Bo harsh chemical to clean my carpet. They dry fast and look great.
Did a good job.
Carpet was in much need of a cleaning, looked brand new when finished. On time, and cleaned up after themselves! Very professional!
Left our carpets much nicer than last time we used a more traditional cleaner. Our tech was informative and nice.
Scent in truck is still present
Non chem cleaning
The work was done well the tech knew what he was doing and the cleaning took out stains that had been in the carpet for years.
Everything looks wonderful! We love your services!