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based on 85984 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and customer service was great. Tech explained everything he was going to do and also asked about carpet protection and sold me on it. Had a great experience with ZeroRez and will highly recommend it to all.
Our technician was fabulous!!! Courteous, patient, and knowledgeable. Will always request him on out.
Thank you!
The technician was nice and friendly. She was a hard worker just like the last one who did my carpets. I appreciate the consistency!
Love the product and how clean and effective it was.
Great service at a great price!
Joshua was very informative explaining the process, liked the no chemical smell, had some residue in worst room next day, just used some of product left by Joshua to spot treat
Better knowledge of furniture fabric.
The staff/tech is always friendly and informative and helpful always wanting to go extra mile. The products are great my carpet always looks awesome!
We had a very enjoyable experience, as always! I have yet to find any carpet cleaning company that provides such quality services, as well as such a wide variety of offerings. We will most definitely be using Zerorez for years to come!
Friendly, helpful, professional techs
One thing if the yard has a gate make sure it closed when leaving as they may assume you did and not pay attention when letting the fur babies out.
good job on the carpet
Technician was very friendly and did a great job!
Good result
I love the zerorez carpet cleaning process! It leaves my carpet so clean and refreshed! Also, The technicians are very friendly and knowledgeable!
Fast, friendly and professional. Carpet turned out great!
courteous, professional and it works.
Best carpet cleaning available! Repeat customer
Professional service and most importantly, our carpets look and feel amazing! Thank you!
I like the thorough process. My carpet hasn't looked that clean and bright since it was installed. I also really liked my tech., Cameron. I would ask for him again. He explained the process, took his time doing a fabulous job. Wonderful outcome. Thank you.
Each time we have used Zerorez the technicians are professional and courteous and they're mindful of your property in your home.
Everything is so clean and fresh when they are done and there carpets do not take hours to dry.
I could go on and on but when compared to other well known companies out there, there are not enough words to describe our satisfaction with Zerorez! See you again next year for our routine cleaning!
We loved that Zerorez does not use chemicals and our carpets look and smell so much cleaner. Thank you!
Fast and affordable
Dave was fantastic!! He did a great job and was respectful and professional the entire time!
You do an amazing job cleaning our carpets. The carpets our white so its not easy. Your staff are always so friendly. David has cleaned out carpets three times and each time he does a great job!
The product cleans as advertised and the service was excellent.
They work!
Perhaps a minor thing, but the tech was a bit too "all business". He found a spot in one of the rooms. i did not know the source of the spot. But, after he asked if there had been a piece of furniture there, he kind of shut down in terms of being able to clean it. It could be a pet stain, a spill of some sort, or whatever. I hoped that your tech would be able to try some things on a small part of it to see I'd that would get it out but your tech seemed a little rushed, and therefore unwilling/unable to try.
Your Service Technician was extremely polite and very knowledgeable. He also worked hard to clean our vinyl floors. We also had carpet cleaned. All of the stains came out and it dried quickly as advertised. We would highly recommend Zerorez to family and friends.
You already came out a second time and cleaned our tile today. He was great and redid our floor. The first time, our tile was left with streaks and dirty. For $400, expectations are high. It's not a big house. I was told by the person I booked the appointment through that our technician would have a mask and booties on. Neither technician did that. However, our second technician was extremely professional and experienced. We greatly appreciated his expertise. I normally wouldn't care, but considering our current environment. I had 3 kids, my wife, and mother in law at the house at the time. I like your company. I'm a huge fan of John Jay & Rich, why I called you, but not exactly what I expected. I appreciate both workers that came to our house. Very nice men and putting themselves in harm's way is courageous. I know, I still face customers as well. I just responded because I figured you would want to know. I would. Floor looks great now. I know you hold yourself to a high bar. Thank you for responding appropriately. Stay safe and healthy.
Very professional and good customer service