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based on 85985 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was so friendly
The technician knocked large picture off the wall in my staircase and scratched the wall and I had to repaint it. He also didnt pay attention to the plants outside and the hoses destroyed a plant we had outside. The carpets do look better though.
The carpet is so clean and there is no soapy smell in my house. The technician was prompt, very professional, and did a great job.
The carpet is beautiful when your man is done(Joshua) . He was clear on explanations and readily happy to do my car.
It saved me from buying new carpeting in our rental.
Great customer service and the product works and my carpet is very clean.
Stains still present on rugs that were “cleaned”
The technician was wonderful and carpets came out so much better than expected!
Always do a great job. Loved my technician.
Terry came and cleaned our carpet and rugs last weekend, 4/5/20. He was a hard worker, very professional and very thorough. We will use your services in the future and Terry will be the man to do the job. Many thanks.
Technician was awesome and did a great job!
Service was great, on time and polite. My carpet is old and now it looks like new again,
Max was a talker and did not do a good job, It stayed wet until the next noon. spots that were told about were slightly removed but not removed, I used Resolve and they came right out. Very disappointed in the work and price of inefficient service. Asked for a specific person and that was not done.
my service technician was professional, knowledgeable and very helpful
Our technician was very friendly and clean. They did an excellent job. Thanks Zreorez!
I’m extremely satistfied with the service. Everything came out clean. David did a great job and was polite and informative
Everything was perfect. The question asked how likely am I to recommend Zerorez. I would if I was asked but I don’t get asked about who cleans my carpet very often if ever.
The technician was great.service and products amazing. Our carpet was pretty stained. Looks really good now.
Soft carpet once it’s cleaned, the smell and all of my stains are gone. Thank you
Nice guy did a great job
Your tech was great. But I’m disappointed in the up charge of ever little thing. You already charge for the cleaning service but if I want this stain treated or that soil “really” treated it’s x more dollars. I went for a two room 50 bucks each to out the door 215 without the protectant coating on my carpet. So I’ll be looking around and doing some cost comparison next time. Zerorez has been cleaning my house for 10 years. I no longer feel that this company is the same. It’s very commercialized and all about the up sell.
Chris was delightful
My service was great and very professional as well a great ending result.
Nicole was great!!!
Free of a lot of chemicals
Very thorough and friendly technician! Arrived on time, got our call ahead and he did a good job. Carpets looked great!
Thought it was fine. It is concerning that your associates seem to be paid on commision, which is great for them, but not necessarily great for the consumer when there is the potential to upsell products that may or may not be critical to the conditions of the carpet.
I think I would prefer where associates are less involved in what is going to affect their bottom line but incentivized in a fashion that would help provide better value to the consumer. Just my two cents.
Great job very clean , my carpet was really dirty. Price was also good.
From the beginning, the lady that I spoke to on the phone to help me out could not have been any better. She listened to my needs and definitely delivered by getting us in asap and with a very knowledgeable representative! I cannot thank her enough... Trevon was our rep and he was probably as good as could be.... I did think that it was a bit expensive but the job came out so nice. better than I could have imagined. Thanks a bunch for the service and for the expedient response! I will continue to brag about this company.
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Technician was very professional and knowledgeable and did an awesome job carpet looks great.