Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 9, 2020 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

David was amazing he did an amazing amazing job

Report a concern   February 9, 2020 — Rated 10 out of 10 by Lauren Folisi Zerorez Phoenix
What do you like about our products and services?

Paul did a great job. Highly likely to recommend him and zerorez to anyone that needs their carpets cleaned!

Report a concern   February 9, 2020 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

My rug came out very clean and the very nice young man was polite and asked me if I was
happy with the results

Report a concern   February 9, 2020 — Rated 10 out of 10 by Mary Leonard Zerorez Phoenix
What do you like about our products and services?

Kieran the young man who cleaned my rugs did a fantastic job. Couldn't ask for more. He had a great sense of humor too. Thx so much

Report a concern   February 9, 2020 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

I can tell that my carpets and sofa are really clean!

Report a concern   February 9, 2020 — Rated 8 out of 10 by R.L. Zerorez Phoenix
What could we do to improve?

Carpet still smells like urine

Report a concern   February 9, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

I like your three step process gets my carpets extremely clean

Report a concern   February 9, 2020 — Rated 10 out of 10 by Linda Love Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy, they were on time, price did not change and my carpets look great.

Report a concern   February 9, 2020 — Rated 10 out of 10 by Rosie Valencia Zerorez Phoenix
What do you like about our products and services?

Technician on time, Very professional ,explained process. Did a very good job cleaning the tile floor. I would use Zerorez again. I will recommend Zerorez to family and friends.

Report a concern   February 9, 2020 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

I like the fact that you’re not leaving chemicals in the carpeting. It is clean

Report a concern   February 9, 2020 — Rated 10 out of 10 by Cheryl Diegal Zerorez Phoenix
What do you like about our products and services?

Technician was very knowledgeable and answered our questions. The zerorez process works extremely well. Will use Zerorez again.

Report a concern   February 8, 2020 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Technician prompt and efficient. Very personable as well.

Report a concern   February 8, 2020 — Rated 0 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The person who did the work was fine. He seemed to take extra time to spray the stained areas a little more than the rest. He was careful and took his time. No complaints.
The overall cleaning was good I guess but many spots did not come out. I purposely left some spots that I would have normally cleaned just to see if they would be gone. Most were not. After the carpet dried, I took my own citris cleaner and cleaned several of the spots and they came right out. I will clean the remainder myself.
Not hardly a good recommendation for your product!!
I will not have them back.

Report a concern   February 8, 2020 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

I like everything about your service. I knew exactly when your serviceman was coming. He was very professional and did a great job. I would recommend your company. The carpets came out like new even tho they are 10 yrs old.

Report a concern   February 8, 2020 — Rated 10 out of 10 by Michael Dickinson Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and professional. They do not use harsh soap on the carpets .

Report a concern   February 8, 2020 — Rated 10 out of 10 by Steven Gilley Zerorez Phoenix
What do you like about our products and services?

My rugs are very clean and don't smell like chemicals. This was very important because my wife and I have custody of my granddaughter who has a tracheostomy. So breathing clean air is a requirement in the house.

Report a concern   February 8, 2020 — Rated 9 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Love that you do not use soap no residue or build up again.

Report a concern   February 8, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Looks and feels like new afterward.

Report a concern   February 8, 2020 — Rated 10 out of 10 by Dwayne Abney Zerorez Phoenix
What do you like about our products and services?

Everything was great. Serviceman was exceptional!

Report a concern   February 8, 2020 — Rated 10 out of 10 by Antionette Johnson Zerorez Phoenix
What do you like about our products and services?

Knowledgeable technicians and wonderful customer service. Very honest company.

Report a concern   February 8, 2020 — Rated 0 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was great and knowledgable but the prices are insane. You charge enough to properly clean a carpet as it costs to replace one.

Report a concern   February 8, 2020 — Rated 10 out of 10 by Cindy Faul Zerorez Phoenix
What do you like about our products and services?

Darrell our tech was unbelievable and his hard work and Zerorez process and chemicles made the whole experience a perfect 10. I will highly recommend!

Report a concern   February 8, 2020 — Rated 7 out of 10 by C.T. Zerorez Phoenix
What could we do to improve?

We still have an area on our landing that looks dirty or like there is a film.
Can that be redone?

Report a concern   February 8, 2020 — Rated 10 out of 10 by Lynn Jakubik Zerorez Phoenix
What do you like about our products and services?

Our technician did a great job! He was polite, very thorough and explained everything. We will recommend Zerorez to our friends. We appreciate the sales you run to help keep our costs lower.

Report a concern   February 8, 2020 — Rated 10 out of 10 by Charles McDowall Zerorez Phoenix
What do you like about our products and services?

After an initial problem Zerorez sent back a crew and Evan and his trainee were excellent. They explained the problem, how they would resolve it and described the process along the way. They did a great job and I was very satisfied.
The sign of a quality company is how they handle problems that may arise. Every company has the occaisional problem and Zerorez proved their quality in recovering the situation and exceeding expectations.

Report a concern   February 8, 2020 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Courteous and on time

Report a concern   February 8, 2020 — Rated 10 out of 10 by J.D.A. Zerorez Phoenix
What do you like about our products and services?

No soap— excellent employees- they were very courteous and did a very good job — I will request them next time— I called the office to complement the service and the two young men that were here. Do not use my name!

Report a concern   February 8, 2020 — Rated 10 out of 10 by Scott Klug Zerorez Phoenix
What do you like about our products and services?

Great job on the carpet!!!

Report a concern   February 8, 2020 — Rated 10 out of 10 by Gina Beeman Zerorez Phoenix
What do you like about our products and services?

We have only been in our new home for 2 months and weve already had Zerorez out twice once when we first took possession and once after all the renovations were complete. Made our carpets looks phenomenal both times ! You wont regret calling them out !

Report a concern   February 8, 2020 — Rated 10 out of 10 by David Winters Zerorez Phoenix
What do you like about our products and services?

Professional and effective.


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