Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85979 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 19, 2020 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

The way my carpet smelled so clean

Report a concern   May 19, 2020 — Rated 0 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Excessive costs for pet stain and odor extraction. So I paid for a normal cleaning, then rented a shampooer and bought enzyme products to do it myself, and found that the normal cleaning by zerorez did not clean well at all. I emailed you more of the story...wasn't impressed by the response I got.

Report a concern   May 19, 2020 — Rated 8 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Zerorez has totally lost it!!! I've used you a few times and had good results. You now don't stand behind your work! You came out, tried to up sell me for an area in the back bedroom, carpet we are replacing. Then did a horrible job in the living room, left light and dark stripes that weren't there before. I asked the guy before he left and he did nothing. Called later that day and they told me it was just wet.Now the customer service refuse to fix it. Another shoddy company that doesn't stand behind their work! Never again!!! ZEROREZ SUCKS!

Report a concern   May 18, 2020 — Rated 10 out of 10 by E.Y. Zerorez Phoenix
What do you like about our products and services?

Great service! Quick! Clean! Tech was friendly and prompt with the cleaning; Also respectful of my home. Love the contactless payment option.

Report a concern   May 18, 2020 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

Great service, quick, helped clean out the pet stains!

Report a concern   May 18, 2020 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Carpets look new, efficient, speedy.

Report a concern   May 18, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The people that service my house! The use of no soap and no harsh chemicals to my carpet!

Report a concern   May 18, 2020 — Rated 10 out of 10 by K.L.W. Zerorez Phoenix
What do you like about our products and services?

your technician was professional and kind. he did a great job

Report a concern   May 18, 2020 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Very nice service man and did a great job cleaning

Report a concern   May 18, 2020 — Rated 10 out of 10 by Liz Malek Zerorez Phoenix
What do you like about our products and services?

First want to say the technician Kevin was excellent - very professional
He did a fantastic job quickly and efficiently
He left is with a bottle of your cleaner I have wanted to try.
The carpet looks GREAT - thanks

Report a concern   May 18, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Brandon from Zerorez was fantastic! We would recommend Zerorez to anyone moving or looking for a sufficient carpet cleaning company. Thank you, Zerorez for great customer service!

Report a concern   May 18, 2020 — Rated 7 out of 10 by S.F. Zerorez Phoenix
What could we do to improve?

He did not go over the bill or additional charges. I was surprised of the additional charges when i got the bill. An explanation of them by the tech would have been nice, and to be gone over, BEFORE he did the work. Very disappointed as you came highly recommended.

Report a concern   May 18, 2020 — Rated 9 out of 10 by Z.W. Zerorez Phoenix
What do you like about our products and services?

My carpet loved the cleaning

Report a concern   May 18, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Carpets were really clean when finished. They were very professional and follow up was great, as was the communication about the job.

Report a concern   May 18, 2020 — Rated 10 out of 10 by Lindsay Woods Zerorez Phoenix
What do you like about our products and services?

It worked amazing!

Report a concern   May 17, 2020 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Looks great

Report a concern   May 17, 2020 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Price and product!

Report a concern   May 17, 2020 — Rated 7 out of 10 by T.B. Zerorez Phoenix
What could we do to improve?

I was surprised that they finished in less than 30 minutes (including set-up and take away). So equivalent to 1 hour if it was just one person. Felt like they just vacuumed (with water and protector). My previous two experiences with Zerorez (techs David M and Joshua M) were 10 times better.

Report a concern   May 17, 2020 — Rated 10 out of 10 by Sophia Gleich Zerorez Phoenix
What do you like about our products and services?

Always professional and carpets are always clean and fresh again

Report a concern   May 17, 2020 — Rated 10 out of 10 by Summer Hutchinson Zerorez Phoenix
What do you like about our products and services?

I enjoy the work that Zerorez does. They have slways done a great job and that is why I continue to use them.

Report a concern   May 17, 2020 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Excellent service. Carpets look great and feel so clean.

Report a concern   May 17, 2020 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Safe products and great job every time. Techs are professional and fast

Report a concern   May 17, 2020 — Rated 10 out of 10 by Janiece Gaddie Zerorez Phoenix
What do you like about our products and services?

Employees are very courteous and get the job done. Thank you

Report a concern   May 17, 2020 — Rated 10 out of 10 by C.Z. Zerorez Phoenix
What do you like about our products and services?

Excellent products with excellent service! Max was very thorough with our carpet cleaning. Thank you!

Report a concern   May 17, 2020 — Rated 10 out of 10 by Robert Nixon Zerorez Phoenix
What do you like about our products and services?

technician was very professional and he did a great job on getting my carpets cleaned and it was a reasonable price
I had a few stains from one of my pets and when the cleaning was complete they were unnoticeable

Report a concern   May 17, 2020 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Nice work!

Report a concern   May 17, 2020 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Our technician was excellent, patient, and explained everything really well.

Report a concern   May 17, 2020 — Rated 0 out of 10 by T.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It took the technician 23 minutes to clean 900 square feet and you can’t tell it was even cleaned. 280.00 what a joke. I am asking for a refund. I have before and after pictures

Report a concern   May 17, 2020 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

This is my first time with Zerorez. My carpets look great and were done quickly. Great service, on time too. Now I want to see how they do when life resumes.

Report a concern   May 17, 2020 — Rated 10 out of 10 by Kimberly Nadeau Zerorez Phoenix
What do you like about our products and services?

The tech was friendly and professional. He did a great job.


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