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based on 85979 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician that came to our home repeatedly asked to remove his mask, complaining that it was hot to work in. This made me VERY uncomfortable and obligated to allow him to remove it while up stairs, next thing I know he has it off for the rest of his visit! He was also constantly trying to sell me more services and cleaners. The floors are clean but the experience was awful. In the future if I use Zerorez again I will ask that a different technician be sent out, it was just really such an uncomfortable and unpleasant experience.
Michael did a great job! However, the price was not worth the end product. Have paid half the price for the same end results. No, I would not recommend to others.
I love that my carpet isn't crunchy when it's dry and that there is no chemical smell. The fact that it is super clean and stays clean for a long time is a plus.
Carpet looked great, technician was very professional.
Effective and powered water is great!
Technician was punctual, polite, professional. He explained each step of the process and made sure that I was completely satisfied with the work he had performed as well as the results of the cleaning session.
I really liked the young man,he asked me questions concerning what are any trouble spots,which was great.Unfortunately when I vacuumed today to fluff up the nap,to my surprise,my vacuum canister was nearly half full of dirt.I made sure to empty the tank before I vacuumed.The carpet looks great,but left wondering why the dirt?
This is not the first I have used your service,don't recall this happening.I watched him work,and it appeared he did great job.Wondering what went wrong.I did vacuum the day before as requested.
Left wondering.
The entire process of cleaning our carpets was very professional and produced a very clean and soft feel under foot.
Great, thorough job. Efficient and professional. Will definitely use them again.
Sidney was very professional and I knew he would do a great job of cleaning. He is a great employee.
Always satisfied the way the process gets the carpets so clean. The techs (Dion L) are always so professional!
It’s pet safe, no chemical smells, dries fast.
Staff is always friendly.
Very professional and courteous and a very good job
Our technician Jeff
Amazing. I ha e 6 dogs and my carpets are spotless
God bless powdered water r
I was just bummed I couldn’t get my tile cleaned because I have a sealant on my tile, the guy told me that I need to have it removed and when it’s removed to give you guys a call.
Both represeatatives were very knowledgeable and professional as well as very honest.
Fantastic job!
ZeroRes was amazing! They were able to get my tile amazingly clean!
excellent customer service Highly recommend
The service was well done/ Service person prompt, clean and very nice. Carpets look really good. Will use again as needed.
Appreciate the large bottle of cleaner left with me.
Thank you for good service.
I really cant think of any ways to improve from the first visit. Everything went great.
I loved how clean my carpets got!
Well we told the guy that we accidentally select a 3 room cleaning when it was 2 and still got charged for 3. Also don’t appreciate that there is no warning that there is an additional fee for apartments up stairs. I can understand why but that’s kinda important when you not informed until it’s last minute. And then the cost for spot cleaning was ridiculously priced. Could just replace to carpet for that price he quoted. Unpleasant experience overall
The tech was very friendly and efficient. He represents your company quite well.
I couldn't be more pleased with the way my filthy carpets turned out - they look new! I'll be calling you again in 6 months and meantime, if you do as good a job on grout, you can expect a call for me to set up that cleaning as well.
Well the first few days the carpet looked amazing then after it dried, you could still see the spots. Very disappointing
How nice our tech and how beautiful the carpet looks
Great cleaning without the soap residue. But your best attribute is your professional staff.
The gentleman who helped us was on point very professional and good at what he does
The pet stains that I was concerned about are gone!