Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85979 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 15, 2020 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Everything is so clean when you are finished. Your system cleans better than any other
carpet cleaner I have used.

Report a concern   May 15, 2020 — Rated 2 out of 10 by M.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I originally scheduled carpet cleaning And protectant. I was happy with that. Mentioned that I was thinking about scheduling tile/grout cleaning/sealing. A sample of grout was cleaned and a deal to get it done same day was offered. I accepted, however, once it was complete, the total he told me initially and the total on the invoice were not even close. He apologized and said he forgot to add on the sealant but we could “split the difference”. While my tile and carpet looks nice, I’m not okay with pricing discrepancies like that.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Diana Belknap Zerorez Phoenix
What do you like about our products and services?

Very nice to work with, always great results, no hard upsells or pressure. Just quick easy booking and service on dates that work for me.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Marsha Eritano Zerorez Phoenix
What do you like about our products and services?

The technician who cleaned my carpets was very professional. Very friendly and. And my carpets are so clean. I would recommend Zerorez to anyone and everyone.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Beverly Ford Zerorez Phoenix
What do you like about our products and services?

Joshua did an excellent job.

Report a concern   May 15, 2020 — Rated 4 out of 10 by D.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I had you do my listing at 24885 W. Rosita in Buckeye it was a fantastic job. That young man did above and beyond what I expected. This time however the entire house was done in about 1 hour and the Livingroom looks dirty. Just not the same quality of work.

Stacey Last name removed
#Phone number removed

Report a concern   May 15, 2020 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Right on time. Good communications. In and out with very good results.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Missy Kruse Zerorez Phoenix
What do you like about our products and services?

Carson did a superb job cleaning our carpets. He worked steadily and diligently throughout the time. Carson was kind, considerate, and seemed very knowledgeable of the products he recommended. We appreciate the care and concern he gave for our needs and our home. He is an asset for you to treasure and a wonderful ambassador for your company.

Report a concern   May 15, 2020 — Rated 10 out of 10 by O.A. Zerorez Phoenix
What do you like about our products and services?

Safe for the grandkids as well as our pets.

Report a concern   May 15, 2020 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Professionalism of your techs. The product itself does what your advertising says it will. Punctuality is the techs.

Report a concern   May 15, 2020 — Rated 9 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Clean all around

Report a concern   May 15, 2020 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

We appreciated the technician’s hard work and attention to detail which resulted in much cleaner carpets! We also appreciated that there were no chemical smells!

Report a concern   May 15, 2020 — Rated 10 out of 10 by Natosha Livengood Zerorez Phoenix
What do you like about our products and services?

The professionalism of your staff is very refreshing.

Report a concern   May 15, 2020 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Clean carpets

Report a concern   May 15, 2020 — Rated 9 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

The service person was professional, clean, wore his mask and friendly. Our carpet looks great.

Report a concern   May 15, 2020 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

I like that there are no harsh chemicals used in the cleaning process.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Forrest Clark Zerorez Phoenix
What do you like about our products and services?

The tech did a good job, efficiently and effectively.

Report a concern   May 14, 2020 — Rated 10 out of 10 by Tori Ruiz Zerorez Phoenix
What do you like about our products and services?

Domi was so very helpful and knowledgeable! He did excellent work!! My carpets look gorgeous!!!!

Report a concern   May 14, 2020 — Rated 10 out of 10 by Linda Schnitzer Zerorez Phoenix
What do you like about our products and services?

Thank you Zerorez! You guys always do a fantastic job! Not only do the carpets get clean, they stay clean!! Thank you Peter for a job well done!
Linda Schnitzer

Report a concern   May 14, 2020 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The carpet cleaning was fantastic. The service was friendly, careful, tidy and quick. Very good value.

Report a concern   May 14, 2020 — Rated 10 out of 10 by George Livergood Zerorez Phoenix
What do you like about our products and services?

Thorough cleaning that dries quickly. Excellent stain removal. Professional service.
Have tried other companies, but Zerorez has been the best for us.
MG Livergood

Report a concern   May 14, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Always on time. Superior job

Report a concern   May 14, 2020 — Rated 10 out of 10 by Kyle McIntee Zerorez Phoenix
What do you like about our products and services?

Pleasant friendly staff, does a thorough and great job.

Report a concern   May 14, 2020 — Rated 5 out of 10 by L.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Nothing with the technician but the dispatch area needs to coordinate better. I was on the phone with dispatch and said that i could do a 3pm and not the scheduled 4p-7p, but as soon as I hung up the tech was at my door. No return call from dispatch apologizing for the error. My tech was 3 hours early and I had to reconfigure my work from home. I work in healthcare and have certain security with my computer, has to be in a secure location where no one will see information.

Report a concern   May 14, 2020 — Rated 10 out of 10 by Jonathan Westfall Zerorez Phoenix
What do you like about our products and services?

First time getting carpet cleaning service. I chose Zerorez because I hear the radio ad all the time. Jared was our Technician and was awesome! He explained everything that he was going to do and He was gone in under an hour! The carpet came out great and you guessed it, ZERO REZ lol ! Very reasonable on price as it was worth every penny! Will be using them again. Thanks again Jared!

Report a concern   May 14, 2020 — Rated 10 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for several years and have never been disappointed in the end result. My carpet is 11 years old and looks almost like new due to the excellent/professional cleaning. Every technician has been very knowledgeable and is totally concerned with the job and my satisfaction.

Report a concern   May 14, 2020 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Michael P. was outstanding both personally and technically. Next time we have the rigs don, her will be our guy

Report a concern   May 14, 2020 — Rated 0 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech did not wear mask as promised when appointment was scheduled. Carpet was no cleaner after he left. Excess water only spread the dirt/stains. This was a total waste of our money.

Report a concern   May 14, 2020 — Rated 7 out of 10 by R.R. Zerorez Phoenix
What could we do to improve?

Really liked how quickly apointment was made almost next day, I would recomend for carpet but not tile, we had the tile done last time by a coupon mailer and it came out better, the entire house
for 200 dollars, there was some residue (white) that was left in a few rooms that I was able to wipe up, overall a good job and we needed it done that day so the house could have pictures taken so we are happy. Thanks for the powered water.

Report a concern   May 14, 2020 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Excellent service and customer service by technician


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