Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86442 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2020 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Online scheduling was convenient, friendly, timely service, great results

Report a concern   June 3, 2020 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

You were on time and did an excellent job.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Flora Schule Zerorez Phoenix
What do you like about our products and services?

Healthy and keeps carpet clean and fluffy for years. I use Zerorez 2x/yr.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Judy Randall Zerorez Phoenix
What do you like about our products and services?

In the 12 years that I've been using Zerorez services for my carpet and upholstery, I have always been more than satisfied with the service the timeliness and the result.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Andrea Marcussen Zerorez Phoenix
What do you like about our products and services?

The technician was prompt and did a great job on cleaning our carpet!

I love that there is no residue left on the carpets and non toxic!!

Report a concern   June 3, 2020 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Carpets are super clean and service was prompt and professional.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Daris Reed Zerorez Phoenix
What do you like about our products and services?

we want to thank rob for doing a great job. there was a hold up on getting the keys to the apt. rob was very patience, understanding and knowledgeable about the products. give this guy a paid day off. thanks rob. you have a blessed day.

Report a concern   June 3, 2020 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Please see my Facebook post! Every thing was great

Report a concern   June 3, 2020 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Your process seems to do better at preventing spots from rturning

Report a concern   June 3, 2020 — Rated 6 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets I had cleaned look good. However, after having the tile/grout cleaned twice due to the white residue product left in the corners and edges, I am not totally satisfied.
Even after the second visit, I still had to go back and scrub with a toothbrush those areas left with residue, which I feel I shouldn’t have had to do.
I have had my tile/grout cleaned before by other companies and did not have this issue and extra work cleaning up afterwards.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Michael Cummer Zerorez Phoenix
What do you like about our products and services?

I have used Zero Res for several years. I appreciate appointment calls in advance, techs on time, a professional job each time.

Report a concern   June 3, 2020 — Rated 4 out of 10 by D.Y. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our technician did great! He was very friendly and professional. Our carpets however, we can’t really see a big difference. I definitely don’t think it was worth $270.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I trust the company, your representative was very nice and worked very hard.
Presented me with options. I appreciated the complementary Zerorez water.

Report a concern   June 2, 2020 — Rated 10 out of 10 by Marisa Peoples Zerorez Phoenix
What do you like about our products and services?

Carpets look great, no smell or odor. Our tech Dion was fabulous and he went over and beyond explaining and just plain doing his job. He is the main reason for the 10!

Report a concern   June 2, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Great products, Great services and awesome technicians. The price needs to go down especially for repeat customers.

Report a concern   June 2, 2020 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

A great product ... it does what it says ..
and does a fabulous job Job cleaning your carpet !!

Report a concern   June 2, 2020 — Rated 9 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Speedy, easy, and thorough!

Report a concern   June 2, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Very professional,
love the cleanliness of your product. Dried very quickly and smells so clean & fresh.

Report a concern   June 2, 2020 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

My experience has been great from beginning to end. The technician was great, explaining the process from beginning to end. My carpets look beautiful. Thank you so much!

Report a concern   June 2, 2020 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Very fast and clean. Excellent service.

Report a concern   June 2, 2020 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Clean results

Report a concern   June 2, 2020 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

After treatment of my twin 3 year old daughters bedroom they stopped coughing waking themselves up at night thanks to new clean and Zero chemical residue carpet.

Report a concern   June 2, 2020 — Rated 0 out of 10 by B.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We asked for someone to come back out after our tenant had hired you to clean the carpets at when she moved out. We were charged another $450 for pet treatment after the $365 our tenant paid. For that much money those carpets should be pristine. Your tech also advised that he would go back over all of the other stains that hadn’t come up the first time. He lied.... in the two bedrooms there was only 1 tiny wet area that he “touched”. He also argued with me about what I said was a stain & he insisted it was an imprint from furniture. There are multiple stains. I am a Realtor and Property Manager for a very large company and am asked by owners and tenants all the time “ who would you recommend for carpet cleaning” ? I can say with 100% certainty that it will NOT be ZeroRes. I’m going to have to spend more money now to have another company out to do it right!

Report a concern   June 2, 2020 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

Quick and knowledgeable tech came out, and made my carpets look great.

Report a concern   June 2, 2020 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

On time. Professional

Report a concern   June 2, 2020 — Rated 10 out of 10 by Patty Gunderson Zerorez Phoenix
What do you like about our products and services?

I am amazed how clean my cream colored carpets turned out. They got pretty dirty because of a situation where we had to come in and out of the house for a month regularly. I didn't think they would get them as clean as they are...I was amazed and VERY happy.

Report a concern   June 2, 2020 — Rated 8 out of 10 by S.L. Zerorez Phoenix
What could we do to improve?

The service was good, and the man who did the cleaning was very nice. My only complaint is that my carpet was done at 2pm and was still wet in spots the next morning.

Report a concern   June 2, 2020 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

I am a real estate agent and refer Zerorez all the time. I love how all of your technicians are professional, courteous. I know everyone I refer to you will be satisfied with your service.

Report a concern   June 2, 2020 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaner was very professional and wanted me to know he was interested in doing a good job. I have not seen the carpet since it was cleaned but will see it tomorrow and let you know if the stained travel path was removed.

Report a concern   June 2, 2020 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Very professional. Good quality service.


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