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based on 86435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that there were no chemicals used. My floors look great! Friendly service and they made sure I was completely satisfied with the cleaning job when it was done. Highly recommended!!
After purchasing 2 topical treatments, and 2 biological treatments, there is now a strong pet odor that feels my house. The pet stains did not lift from the carpet after application of the treatments. For paying $380 for service, I wish there were better results. I was excited to get the carpets clean after hearing advertising on the radio.
Walk in with booties covering the shoes. Keep the house door ajar to help A/C. Pick up the black lints left behind on parts of the carpet before leaving.
Everything about this company is great. USE THEM. Trust me!
I keep finding dirty water spots that splashed up on the walls and doors. Also, the edges of my baseboards are all banged up. They only covered the major corners with those white things but all the other smaller edges are banged up.
Good
We love how clean they are able to get our tile and carpet. The customer service is fantastic as well. They have a 30 day guarantee so if there’s something you’re not completely satisfied with, they will take care of it.
What I like the best is that they work!
Had the cleaner with the young man! Very polite. Will use this service again. My daughter will to! Thank you.
Clean and easy
Take more time on the tile. Certain areas came clean and some didn’t but if more time was spent on those areas I believe they would have come clean. Especially for the amount of money spent.
The crew was very professional. Setting up the appointment was very easy, and we were given a time window. The crew showed up, scanned the rooms and did the work. They were very careful to avoid furniture we could not move and still get complete coverage. We would definitely recommend Zerorez to anyone.
Job gets done right, staff are always very professional.
Always pleased and have used Zerorez for about 15 years and will only use Zerorez.
Services are reasonably priced competitive, having our carpet cleaned throughly is very important as well as experienced technicians.
The technician, Evan, was very conscientious and thorough. He was also very respectful and personable. He's an asset to his company.
I'm very displeased, though, that although I made it very clear upon scheduling that I specifically wanted them to send Evan (I've had him do our floors before), they sent a different technician at first. The other tech said that Evan was still busy on another job. I refused the other technician and sent him away. Shortly after that, Evan arrived and once again did an amazing job on our floors. This is not the only instance of Zerorez's schedulers trying to pull a switch on a customer. My daughter's friend scheduled her floors to be cleaned with them, specifically requested Evan, and took the day off for the service. They sent a different tech to do her floors. She did not turn him away; however she was so angry that she left a 0 out of 10 score here on Listen360. Her technician did not do a poor job, but they did not send Evan, as she'd requested.
Zerorez seems to have a policy of substituting techs; but this is not a good policy. They should be more sensitive to their customers' requests.
Fast and friendly service. Don’t try to over sell you
always on time..very neat and friendly...
The service tech was on time, friendly and professional. I love that zerorez doesn't use harsh chemicals and soaps like the other companies, especially since I have a dog and a young child. Once he was done cleaning our carpet, it looked and felt better than it has in years! I'm definitely going to be using Zerorez again in the future.
Great customer service, on the phone and in person. The technician that did my loveseat(Chris) was personable and professional. He did a excellent job. I had my carpets done in August and inherited a loveseat from a family member. I remembered that after getting my carpet done your company also did upholstered items, so I called back.
ONE HAPPY AND SATISFIED CUSTOMER!
Thanks so very much.
CG
excellent very thorough technician and my carpets are beautiful again!
The Tech did a great Job !
Technician was very helpful and courteous.
Rachel was amazing! Super nice and polite, she explained everything she’s doing and made sure I was happy with the end result. I would definitely use Zerorez again.
The cleaner warned me ahead of time that because of the age of the tile (10 years) that the dark grout may not lighten up, despite not having any knowledge if it has even been cleaned before. This did not quite align with the personal reviews I've had from friends and online. Now instead of having all dark lines that were somewhat uniform, it is now streaks of dark and light that makes the dirt much more apparent than before... He said that was the best the machines could do and was in and out of my house in 20 minutes for a 2-hour appointment I cleared from my day to be home.
I borrowed a 3000psi pressure washer from a friend. I took before and after pictures of a small area I wanted to test using the 40-degree nozzle. The dirt came right up that was left behind by the Zerorez cleaner without an issue and looks way better than before. I may have misunderstood, but I thought he mentioned the tool goes up to 8000psi, so how is it that a 3000psi machine using the widest nozzle able to clean more efficiently?
How to make things right: Could I request another cleaning by a more seasoned cleaner? Unfortunately, I will be moving in tomorrow, so I will have to find a place to store all of my belongings for another service.
I'm trying to tell you, but get cut off half way through. The young man (I think name Jason) was great following your directions. The lady who took my order was listening to someone else at the same time and didn't get what I was trying to tell her.
The job Zerorez did on my tile and carpet exceeded my expectations. They were quick, clean, knowledgeable, and friendly.
I wish there was some kind of send that you can use to me or smell fresh that, very clean
Cleaned the tile and grout. Tile is 2 yrs old. Tech said he couldn't get his machine to get it clean. I paid for a service and nothing is satisfactory about it. I can get the dirt out with a wash rag and water, but a high powered machine cant clean it? It seems to be laziness or lack of quality.
Here ontime, ready to go.