Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Tray's service was very good. He worked efficiently and was through in the work he performed..

Report a concern   September 30, 2020 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

The carpets look 1000 times better. Tech was super friendly and professional.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Sharon Neuner Zerorez Phoenix
What do you like about our products and services?

Love the product and the job that Trey Rogers did. What a difference my tile looks now!!! I will highly recommend your company and Trey.

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

They really get the carpet clean.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Steven Hamilton Zerorez Phoenix
What do you like about our products and services?

Great service...quality work. Carpet was left clean and soft.

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Job well done.

Report a concern   September 30, 2020 — Rated 10 out of 10 by V.Z. Zerorez Phoenix
What do you like about our products and services?

Trey did a great job on our carpet and tile. No pressure and full explanation of the services he was performing.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Lucsa Buzbee Zerorez Phoenix
What do you like about our products and services?

Very professional company. No gimmicks. You pay the price you were quoted!

Report a concern   September 30, 2020 — Rated 10 out of 10 by Rusty French Zerorez Phoenix
What do you like about our products and services?

EXCELLENT... BY FAR THE BEST PROFESSIONAL CARPET CLEANING WE HAVE EVER USED... WILL NEVER USE ANY OTHER COMPANY.
Russ, Peoria

Report a concern   September 30, 2020 — Rated 10 out of 10 by Linda Byers Zerorez Phoenix
What do you like about our products and services?

The technician was exactly on time, got started immediately, wasted no time during his work, and did a GREAT job of cleaning our very dirty carpet.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Kathy Lewis Zerorez Phoenix
What do you like about our products and services?

The technician was so nice an professional. He did an AMAZING job on the carpets

Report a concern   September 30, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I was quite impressed with Zerorez Jeff came in and was out in an hour. Very professional and I will be using their services again.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Wade Nielsen Zerorez Phoenix
What do you like about our products and services?

Great product and services, nice that they have no residue!

Report a concern   September 30, 2020 — Rated 10 out of 10 by Wayne Anstead Zerorez Phoenix
What do you like about our products and services?

Best job/outcome for any time I have had my floors done. Carpets or tile. Outstanding also on my family room rug. Everything looks great. Colin is the best.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Greg Bowman Zerorez Phoenix
What do you like about our products and services?

The technician was very courteous and did more than expected. Will want to use your services in the future.

Report a concern   September 30, 2020 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

No residue. Carpets left clean without the crunch.

Report a concern   September 30, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

First time using Zerorez and I was very happy with the service. The tech was prompt and on time , very friendly and explained the procedure and what to expect . My tile came out beautiful ! I didn't think it was possible for the grout to come out so clean but it did ! It looks and feels great ! Thank You ! I will definitely use your service again ! First name removed S

Report a concern   September 30, 2020 — Rated 10 out of 10 by Latoya Nichols Zerorez Phoenix
What do you like about our products and services?

Our service technician was amazing he walked us through the finished rooms, asked multiple times if there was any problem areas while suggesting and explaining different techniques. We are completely blown away at how wonderful our floors look now!

Report a concern   September 29, 2020 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Your products don’t leave a residue . Service person was friendly and efficient.

Report a concern   September 29, 2020 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable hard working, very comfortable with the service

Report a concern   September 29, 2020 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Tech was friendly and professional. Good cleaning results. Great pricing.

Report a concern   September 29, 2020 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Good job quickly

Report a concern   September 29, 2020 — Rated 3 out of 10 by V.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpeting was «  crunchy ». In one room, carpeting was lifted. Even after vacuuming, lines and marks remain.
When workers arrived, they apparently did not go through proper gate access. When they brought in hoses they dragged them across the yard rather than up driveway and sidewalk.
Overall, carpeting looks clean so we are pleased about that. I wasn’t here so am taking notes from my husband so cannot comment on anything else.

Report a concern   September 29, 2020 — Rated 10 out of 10 by Nicola Hurrle Zerorez Phoenix
What do you like about our products and services?

Our cleaning expert was knowledgeable, friendly and respectful of our furniture. We had a wonderful experience.

Report a concern   September 29, 2020 — Rated 10 out of 10 by G.Q. Zerorez Phoenix
What do you like about our products and services?

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Report a concern   September 29, 2020 — Rated 10 out of 10 by L.O.R. Zerorez Phoenix
What do you like about our products and services?

Carpet and tile grout have both turned out great.

Report a concern   September 29, 2020 — Rated 10 out of 10 by T.O. Zerorez Phoenix
What do you like about our products and services?

Very professional, thorough.clean carpets and tile!!!

Report a concern   September 29, 2020 — Rated 4 out of 10 by S.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician had to wait for me a bit as he came early. I was not able to move up the appointment. I was not home. Associate was cordial and fair with work for 3 rooms of floor cleaning. He also cleaned our couch. I moved the couch for cleaning purposes. He then cleaned the floor underneath.

I tipped the man when he was ready to leave. After he left I was disappointed to see he did not do the floor behind the couch. (ie couch was moved forward for adequate cleaning). There was room to do that. Not sure why he did not.

Nice man but in hindsight the man who cleaned our previous home was much more engaged, and provided more insight re: the service. Upon my request this man looked around and spoke to what we could expect if we clean other rooms in the future. That was helpful.

I am thrilled the couch is clean (only a year old but cream). The floors don't look any different however, they are dark. Glad they are clean. Trust the work was thorough. Thanks

Report a concern   September 29, 2020 — Rated 6 out of 10 by K.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was very nice but did not seem to be aware of what travertine tile was and that it might require different care/treatment than standard ceramic/porcelain tile. That said, I did allow him to clean my travertine, but for $150, I would have expected my tiny shower to be cleaner. I will likely go with a company that focuses more on tile (and is aware of the differences between ceramic/porcelain and natural tile) next time.

Report a concern   September 29, 2020 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

The gentleman that came to my house was great! Didn't try to over sell me, but sold me. He recommended to do the seal on the grout, and I did. He was great!!


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