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based on 86435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You ran out of water and I was going to purchase additional services that day as well
They where on time and very professional, but the end result did not show enough cleaning deference between before and after. Not much change was accomplished.
He did a great job, answered our questions
So far your products have surpassed my expectations. As far as the service, our representative Eric was awesome. Eric understands the meaning of customer service and treated me, my wife, and my children with the upmost respect, professionalism, and courtesy. Thank you for everything.
The technician was polite and friendly but I didnt feel the tile and grout was cleaned well. The results werent much different from when I use a mop. I will be getting some grout cleaner and try a couple places along with regular floor cleaner and see if in fact the tile was stained or the process just isnt what I expected. There were also a few places that had dirt that needed to be scraped with a razor and I kind of expected that it would be included in the cleaning.
This time around I was not happy after the service. In the past the carpets felt fresher and the deodorizer worked better. This time the deodorizer didn’t work at all. I’m going to have to steam clean the carpets again and use an enzyme company which means double the cost for the same outcome as before.
The carpet was crunchy this time around in most spots. And the smell has been god awful.
The technician was very nice and respectful. I just think the technique was different this time. I don’t know. I just know that I’m sad about the carpet cleaning this time and won’t be calling for a while.
My carpet looks great. The service technician was courteous & wore a mask for my protection as well as his . Great job!
ZeroRez does not use chemicals to clean. Very professional from the staff.
Carpet always look great and our technician Josh was very courtesy and professional.
Smart and professional
Zerorez cleaned tile and grout in a bathroom, an entryway and a kitchen/dining room. The tile was cleaned in all areas. In the entryway, one 12 inch strip of grout was not clean. In the bathroom, one 4 inch strip of grout was not clean. All grout was clean in the kitchen. In the dining area, ten or more 2-4 inch strips of grout were not clean. I have cleaned all areas listed above and nothing more needs to be done.
Friendly customer service! Good job!
Exceptional cleaning process, no stiff finish on the carpet surface and Chris was polite and caring about explaining our needs and results.
We would highly recommend ZeroRez. Jh
you do a good job, I been using your service for years
What the --- you've never charged us an out of area service fee ($20). We have some spots where the tile wasn't cleaned very well too. Not your best job...
Great customer service!
The zerorez cleaning system and the techs who seem very experienced
That zerorez does not use chemicals and still leave my floors looking brand new
The carpet looks great. It took about 30-45 minutes for my apartment. Very good price.
Great service, friendly service worker.
wonderfully and professionally done!
Your employee was very friendly and upfront about any issues that may occur do to previous pets in house. Gave an accurate quote of the hallway and was able to add in a couple of other rooms that I had forgotten about in the original quote. The revised quote was fine. Also the work was completed in a timely manner and the carpets look so much better than they did before he showed up. Will definitely refer Zerorez to others.
JD was very good. He explained what he was going to do & the process. He did a very good job.
My carpets have never been so clean and the house smells so good.
Looks wonderful on old carpet
Organized, on time, neat, carpeting looks really good.
Prompt and efficient, no hidden costs and the carpets look great!
As we mentioned in our text, your crew was outstanding in attitude, demeanor, knowledge and professionalism. We are very satisfied with your company and employees.
Great set-up call. Service was good.
Wish the service technician would have had his mask up over his nose.
Dayrell did an outstanding job! He was the best!