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based on 86435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire process from start to finish was nothing like I experienced getting my carpets done in July. I requested to have a specific tech come and they disregarded it completely. The guy that showed up was your typical salesman, he proceeded to measure every single room and raised my quote by $120. I asked for a spot on my carpet to be retreated and he acted like he knew nothing about it. Then proceeded to tell me that if I would have called sooner it would have been done at no cost and I waited too long.....I was pretty upset since I wasn’t expecting it for free. That is one reason I asked for Abel to come do my service, he knew it would most likely need a retreat. The service guy that came to do my tile proceeded to “clean it” and I have streaks and shoe prints throughout the house. He did just an ok job. He also parked in the driveway and left stains all over it. If I hadn’t of had the best first experience I would never have called to have zerorez come back. I am so disappointed. I actually wish I would have just sent him away and rescheduled when Abel was available.
Our technician Joe did a fantastic job. He was friendly and knowledgeable, and he worked quickly. He was respectful of our home at all times. He wore a mask. Our carpet looks brand new again!
Very prompt, did an outstanding job.
Friendly personal in and out 1 hr
Customer service was amazing!
There are no strong scents, no crunchy carpet, and it seems to dry faster too. Employees aren't pushy with the "extras", but are knowledgeable as to why they may be important for our home.
The one and only spot I wanted to get, looks no different than before the cleaning.
Not all the grout was gotten clean
Service was great and the carpets looked perfect
I love the way my house smells good, not bad, after my carpets and /or my tile is cleaned.
Service excellent!
Tile always looks so clean and nice after zero rez has cleaned the floors. The technician was knowlegeable regarding what the applications were doing for the tile.
Professional, on time, do great work, no nasty after smell when carpet is cleaned, take time to do a good job. I used to use one of your competitors and will never go back. Love you ZEROREZ!!!
Professional, polite, and a great job.
Great customer service.
Our technician Jordan did an exceptional job!
Thank you for hiring technicians with such attention to detail, tenacity and pride in their work!!
Super friendly and easy
I was very impressed with the service person who cleaned my carpets. He explained everything he was going to do. He did a great job on the carpets & also informed me that they also clean tile! Sorry l can't remember his name but he was very professional going about his job. I'll be using your company again in the future.
the work is thorough and the results are very good.
on time, my floors look new, Friendly employees,
Great
Great technician
The tech person was very good. I love the way my tile looks now. I’m not sure if the whole floor was sealed though.....I’m seeing a lot of cloudy spaces and white reside in grout. I’m not sure if that is supposed to be there as I’ve never had this service before. I will definitely use you again for carpet and furniture cleaning.
I like the power water and wash. Very efficient and always on time.
A great cleaning job by a professional.
My technician was very personable and did an excellent job on the spots I was concerned about.
My floor looks great the grout lines are cleaner than they have been in a long time. It didn’t take long at all for the job to be complete.
Very pleasant employees and very easy to schedule. The price was great. Very good service.
Tack was friendly and proffesional.
Starting from the call I made for the appointment when I spoke with a very friendly man on the phone that was so helpful, to the men that actually did the work, I felt that they really liked their jobs. That says a lot about a company. We had carpets cleaned and tile clean and sealed. Everything looks great. The technicians were on time, worked quickly, were very respectful of my property and were so helpful answering my questions and concerns. This was the second time we had used Zerorez and we will again.