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based on 28845 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough work, professional and courteous staff.
Guys were great!
I like that everything being done was clearly explained. The technician was very professional and very knowledgeable.
Good service
They do a very good job. The first time, the technician that came out went above and beyond, He did an outstanding job and cleaned places it did not know about.
The second time that they came out, the technician was adequate. He did a good job, but no more and no less. Nothing like the first technician who was fantastic. This is the reason I called them out again. Imagine my surprise when all I got was adequate service the second time.
Easy to schedule actually came exactly on time (a bit early). Reasonable price
Very professional company very happy with them the gentleman who cleaned our rugs did a great job I think his name was Collen
This is our first time using Zerorez and we are happy with the results. Our tech Zach was polite and respectful and worked fast to get our carpets clean and fresh.
Thank you for taking care of our rugs all these years.. Happy to have you near by
Everything about the Zerorez experience was great. The technician, Dale, was knowledgeable, efficient, kind, polite, and considerate of our needs. We needed help moving a few light things since my husband recently had foot surgery and I broke my hand Monday in a fall. When he was finished our tile floors looked great and the whole house smelled so clean. I look forward every May to having our tile floors cleaned by Zerorez since 2011 when Dave first did my floors.
You have a great employee in Dale and I love your company!
Great folks to work with. I have had them clean my carpets and rugs for the last five years. They show up when they say they will, professional and thorough
Fast, efficient, and friendly technicians. And most importantly, the carpets always look fabulous after they dry.
Professional in all aspects.
From setting up the appointment to actually having the service done, I would say the entire process was efficient, well-mannered and professional. I was pleased with the end result and plan to reschedule in the future. Thank you!
Great service - professional, friendly and prompt!
The initial cleaning was a disaster. The tech was either trained incorrectly or decided to do his own thing. 1 hour after he left, my house was tracked up with foot prints due to him not properly applying the grout sealant. I will give him credit, he did a good job on my upholstery though. While I was really disappointed with the initial cleaning, it appears the second one was an improvement. A manager came out and “retrained” the tech on some things that apparently occurred incorrectly on the initial visit. I appreciate the attempt to make it right and for that reason I give the experience a 7. Also, because the attempt was made to make it right, I will probably refer other people when asked.
My tech was on time, professional, couteous, and knowledgeable.
Polite, professional, on time, flexible scheduling, awesome results of grout and tile
Professional. Attention to detail. No residue. Quick drying time.
Randell and associate was very professional and personable. They did a great job.
Quick to respond to need
Great service
Thorough cleaning
Skilled, intelligent technicians with a large dose of kindness.
Results and professional team of service providers.
Friendly responsive excellent result on my sectional!
Service was easy to book online. All services and cost were discussed prior to starting. They took good care of making sure the equipment didn’t damage the floor or walls. It was quick service and very professional.
We had ZeroRez come out to do our carpets and there were some spots that the tech could not remove. He informed us that was all he could do. The tech from last year was able to remove those same spots, so I called the company to convey my concerns. They were very apologetic and scheduled another visit. A tech named Kendall and Aaron came out yesterday and we showed him the areas of concern. He also was very apologetic and immediately went to work and was able to remove the spots completely from our carpet at no charge. He restored our faith in ZeroRez and we will definitely use them again next year and request Kendall for our tech. Thank you.
Your product and services are phenomenal. The technician, Jacob, was professional. He gave me a play by play of the process. I was informed from the spraying process to the finish, including the drying process.
The charges on the invoice was explained. You are tremendously blessed to have this young man on your staff. He is a valuable asset and rare commodity.
I'm old school and southern. He addressed me as Ms Harrison. When asked a question he responded “yes ma'am “. That did it for me!! There was nowhere to leave a tip on the invoice. This was my pleasure.
Great customer service great job
I've always had a good experience with Zeroez and the techs have been exceedingly professional and considerate.
Technician was competent and courteous