Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28525 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2025 — Rated 8 out of 10 by P.K. Zerorez Jacksonville
What could we do to improve?

First time customer, everything was fine. Have an old carpet and the tech did a good job, will schedule again in 6 months

Report a concern   October 24, 2025 — Rated 10 out of 10 by Janice Burgess Zerorez Jacksonville
What do you like about our products and services?

The technician you sent out was amazing! Such a gentleman and very professional! I recommend this company (zeroez) 100%.Thank you Dalton !!!!

Report a concern   October 24, 2025 — Rated 9 out of 10 by E.N. Zerorez Jacksonville
What do you like about our products and services?

Competent, friendly technician.

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

No soap residue. Quick a d great results in the before and after and dries fast

Report a concern   October 23, 2025 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Professional and efficient

Report a concern   October 23, 2025 — Rated 7 out of 10 by J.P. Zerorez Jacksonville
What could we do to improve?

Price seems high

Report a concern   October 23, 2025 — Rated 10 out of 10 by Teresa Dickerson Zerorez Jacksonville
What do you like about our products and services?

Alex was very kind, and professional. He explained everything in detail. The house smells better, especially having a big dog, that was very important. Thank you for a job well done

Report a concern   October 23, 2025 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

I enjoyed the customer service experience, which I find a rarity in today's day and age.

Report a concern   October 23, 2025 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

The service technicians have always been very professional, friendly and efficient. They take their time and often stop to explain/show how an area is being cleaned. I've never felt pressured into additional service or treatment options while they are on the job but I'm interested in their suggestions on how to maintain our furniture and carpet to help with future cleaning needs. I've always been satisfied with the level of clean they are able to achieve!

Report a concern   October 23, 2025 — Rated 10 out of 10 by G.J. Zerorez Jacksonville
What do you like about our products and services?

Thanks for your service and quick response!!!

Report a concern   October 23, 2025 — Rated 10 out of 10 by William Alanez Zerorez Jacksonville
What do you like about our products and services?

Satisfied, no issues.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Lori Steverson Zerorez Jacksonville
What do you like about our products and services?

Kendall was absolutely amazing, on time, attentive to areas of concern and was very knowledgeable. This is why we have used Zerorez over 20 years now and they have never disappointed. He did a fabulous job (the best ever) cleaning and sealing our tile floors. Thank you, Kendall.

Report a concern   October 22, 2025 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Joseph did an amazing job! His communication was excellent. He got right to work and he did a magnificent job cleaning and sealing all of our tile and grout. We would want him again to service us and we would highly recommend him to anyone who needs their floors cleaned.

Report a concern   October 22, 2025 — Rated 10 out of 10 by Gwen Banks Zerorez Jacksonville
What do you like about our products and services?

I was very pleased with the person and the way that he took time with the carpet and he also explained what he was doing. The carpet is very clean and smells great.

Report a concern   October 22, 2025 — Rated 8 out of 10 by G.K. Zerorez Jacksonville
What could we do to improve?

Spend increased time on each project. Colton was a good technician and explained things and had excellent manners. I was unhappy with one chair but the company was very responsive and he came back and the second cleaning resolved the problem. I was surprised at how quickly he did carpet and three upholstered chairs.

Report a concern   October 22, 2025 — Rated 10 out of 10 by James Merritt Zerorez Jacksonville
What do you like about our products and services?

Always have great technicians service our home.
Very pleased !

Report a concern   October 21, 2025 — Rated 10 out of 10 by Chris Kenney Zerorez Jacksonville
What do you like about our products and services?

The two guys that cleaned driver vent. Did a great job explaining the process of what they were going to do. They were very quick and efficient. Definitely use you guys again.

Report a concern   October 21, 2025 — Rated 0 out of 10 by C.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I felt you overcharged and I am disappointed and annoyed! I called to complain and manager “Chris” was supposed to call me back - I have not heard from Chris.

Clare Last name removed

Report a concern   October 21, 2025 — Rated 10 out of 10 by O.S. Zerorez Jacksonville
What do you like about our products and services?

My service guy was awesome! Explained everything so well and was efficient.

Report a concern   October 21, 2025 — Rated 10 out of 10 by J.A.T.R. Zerorez Jacksonville
What do you like about our products and services?

Technicians have always been polite and respectful while doing a good job cleaning what we’ve requested be done. Also, knowing there are no harsh chemicals being left behind on rugs or upholstery is important.

Report a concern   October 21, 2025 — Rated 10 out of 10 by Nikesha Williams Zerorez Jacksonville
What do you like about our products and services?

Technician came @ scheduled time, there wasn’t any surprise billing, and carpet looked beautiful after service.

Report a concern   October 20, 2025 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

Harrison was very thorough with his approach to our carpet cleaning needs.

Report a concern   October 20, 2025 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Very pleased with service. My wife cousin recommended Zerorez for carpet cleaning, if you can please her you should be able to please anyone.
Caleb, was nice young man. It had been a while since we had our carpet cleaned and his work
made our carpet look like new.
Will recommend your services to anyone.

Report a concern   October 20, 2025 — Rated 10 out of 10 by K.Z. Zerorez Jacksonville
What do you like about our products and services?

Zerorez is always so timely, pleasant and professional. They are my go to when I need a carpet refresh and I have never had a negative experience. Taylor and Kaz have been my most recent technicians and they were phenomenal. Thank you!

Report a concern   October 20, 2025 — Rated 10 out of 10 by Beth Murray Zerorez Jacksonville
What do you like about our products and services?

Not only did the fit me in with a time that wasn't available on their website, they showed up on time and were professional and efficient. I couldn't be happier!

Report a concern   October 20, 2025 — Rated 0 out of 10 by T.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Tech called hours before appointment wanting to come early. I said I wasn’t even home, but could hurry back and be home by 1:30. He said something about checking with the office because he isn’t supposed to wait around. I never heard back so when he did showed up about 1:45 I wasn’t ready.

He about 10 minutes per room and after he spent about 5 minutes in the first room, I told him that seemed quick. He said it wasn’t that dirty. I told him it was dirty, with two dogs, dog feet and dander, it is dirty. He seemed like he just wanted to rush abs get done for the day. My house now stinks.

Report a concern   October 19, 2025 — Rated 8 out of 10 by J.C. Zerorez Jacksonville
What could we do to improve?

I’m not sure if it’s the cleaning or my carpet, but some spots didn’t seem quite as fresh as I’d hoped afterward. Can’t fault the product unless this shouldn’t happen. Overall I’d say it was a smooth and quality service. Hard to gauge expectations vs reality sometimes.

Report a concern   October 19, 2025 — Rated 10 out of 10 by B.R. Zerorez Jacksonville
What do you like about our products and services?

Great customer service!!

Report a concern   October 19, 2025 — Rated 10 out of 10 by Mark Sonderman Zerorez Jacksonville
What do you like about our products and services?

The tech was very knowledgeable c

Report a concern   October 19, 2025 — Rated 9 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

Technician on time. Did a good job


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