Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29085 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2026 — Rated 10 out of 10 by E.W. Zerorez Jacksonville
What do you like about our products and services?

Kendal was extremely professional and did a great job cleaning and protecting my carpets. 10/10 service. Would recommend!

Report a concern   January 15, 2026 — Rated 10 out of 10 by L.P. Zerorez Jacksonville
What do you like about our products and services?

Good job- technican was polite, friendly and professional.

Report a concern   January 15, 2026 — Rated 1 out of 10 by R.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I have used Zerorez multiple times and always had a great experience. Unfortunately, this time was not the case. The technician assigned was very nice and friendly - but only took 8 minutes to clean a large room of carpet. I even questioned him about the time and he said it was enough and he covered the entire room. From the time he stepped foot in my house until he left was under 30 minutes. It was only one room of carpet - but it is a large room we couldn’t even tell anything had been cleaned. I even paid extra for the “protectant”. Very disappointed.

Report a concern   January 15, 2026 — Rated 10 out of 10 by J.O. Zerorez Jacksonville
What do you like about our products and services?

I am very satisfied. The service tech was able to remove some very old stains. The carpet looks new again.

Report a concern   January 15, 2026 — Rated 10 out of 10 by A.R. Zerorez Jacksonville
What do you like about our products and services?

Gabe was an excellent technician.

Report a concern   January 15, 2026 — Rated 9 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

I like the fact there are no harsh chemicals, shampoos for cleaning. The rugs came out good.

Report a concern   January 14, 2026 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

Professional and very personable team. They explained everything really well and did a great job. Highly recommend.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Katie Shaneyfelt Zerorez Jacksonville
What do you like about our products and services?

Dalton was great! 10/10 service

Report a concern   January 14, 2026 — Rated 10 out of 10 by M.J. Zerorez Jacksonville
What do you like about our products and services?

Friendly, hard working and efficient! Carpet looks fantastic!

Report a concern   January 14, 2026 — Rated 10 out of 10 by G.G. Zerorez Jacksonville
What do you like about our products and services?

I have used Zerorez for over 15 years. Great service, well trained technicians, polite and professional. Use this service on average once to twice a year.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Mary Cobb Zerorez Jacksonville
What do you like about our products and services?

The technician did an excellent job of removing any traces of dogs running across the carpets. He was here for several hours and went back and forth across the bad stains. I will certainly call your company again when I need your services.

Report a concern   January 14, 2026 — Rated 10 out of 10 by B.D. Zerorez Jacksonville
What do you like about our products and services?

Kendall was outstanding and a hard worker.

Report a concern   January 13, 2026 — Rated 10 out of 10 by Peter Barber Zerorez Jacksonville
What do you like about our products and services?

Prompt, professional and proficient...the heart of any business, and exemplified by the technician who visited today.

Report a concern   January 13, 2026 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Came on time and did a through job.

Report a concern   January 13, 2026 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

My carpets came clean and look new. No odor left behind. My service tech was excellent!

Report a concern   January 13, 2026 — Rated 10 out of 10 by A.P. Zerorez Jacksonville
What do you like about our products and services?

On time, clean and orderly. Nice personality of artisan performing the cleaning. Reasonably priced.

Report a concern   January 13, 2026 — Rated 10 out of 10 by T.S. Zerorez Jacksonville
What do you like about our products and services?

you guys clean my furniture

Report a concern   January 12, 2026 — Rated 10 out of 10 by Irene Walsh Zerorez Jacksonville
What do you like about our products and services?

Professionalism and efficiency. Very pleasant experience.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Shawn Powell Zerorez Jacksonville
What do you like about our products and services?

The products were good, and I can see a difference in my carpet. This was my first carpet cleaning since we had our carpet installed brand new over 8 years ago. I definitely will be calling again for the remaining two rooms.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Bill Weitzel Zerorez Jacksonville
What do you like about our products and services?

The service was fantastic! We needed someone same day and the 2 men who came out were very knowledgeable and professional.

Report a concern   January 10, 2026 — Rated 9 out of 10 by Kim Sloan Zerorez Jacksonville
What do you like about our products and services?

Ease of scheduling, timely arrival, courteous & friendly employee

Report a concern   January 10, 2026 — Rated 10 out of 10 by Tonja Kallam Zerorez Jacksonville
What do you like about our products and services?

The experience was great! Our technician Kendall went above and beyond. The floors look amazing. Thank you!!

Report a concern   January 10, 2026 — Rated 9 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

It’s easy to schedule appointments and the staff are friendly and helpful.

Report a concern   January 10, 2026 — Rated 3 out of 10 by C.F. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The rug still has stains and still smells

Report a concern   January 10, 2026 — Rated 10 out of 10 by Jessica Vaughan Zerorez Jacksonville
What do you like about our products and services?

I was thrilled at how quickly I was able to schedule my cleaning. My technician was prompt, professional, efficient and thorough. He also was very knowledgeable on how best to treat my sectional and rug. He also recommended odor protection which I’m glad I did. My couch and rug have never looked or smelled so good. I am so thankful for this service! I’ll be doing this consistently so they don’t get as dirty again. And going forward I’m going to request the same technician for my services. Thank you!

Report a concern   January 10, 2026 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

Your representative did a great job. He was very personable.

Report a concern   January 9, 2026 — Rated 10 out of 10 by Debra Hart Zerorez Jacksonville
What do you like about our products and services?

Antonio was outstanding!!! He may be the best salesman you have!! Polite, efficient, professional and he did an excellent job. His enthusiasm and energy were amazing. We would definitely recommend Zerorez to everyone.

Report a concern   January 9, 2026 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

My technician was professional and courteous. He did an amazing job on my carpet.

Report a concern   January 9, 2026 — Rated 8 out of 10 by K.J. Zerorez Jacksonville
What could we do to improve?

I got prices on rug cleaning by size, on your website - it didn’t say it was topical cleaning only - so I scheduled it. When your technician got here, the in-depth cleaning I wanted was over $400 per rug 😳 I can replace my rugs for that price . It would have been nice to know before I removed all the furniture from the rugs.
Also he told me on his way here he could not help me move any furniture.

Report a concern   January 9, 2026 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Great seevice


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