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based on 28525 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient, friendly and do a thorough job
Personnel was very friendly, informative and communicative. Did a great job!!
No smell.
No residue left behind.
Technician very knowledgeable and friendly.
Covers all things he will be doing.
Asks you to look things over when he is finished!
Service Tech was very professional and efficient. I appreciated his efforts
Our young man is always polite and hard working.
Fast and professional- my 2nd time using them. my forever go company for all my carpet needs
Kaz was very thorough and did a great job. Our carpets look awesome. Thank you
Excellent customer service from booking the time the appointment was booked to the service technician job performance and professionalism.
Great customer service! My carpet looks brand new and smells fantastic.
We have a 20 year old carpet with stains that kept reappearing. We were told that because zerorez does not use soap to clean the carpet, it would be less likely to attract dirt again over time. So far we are very impressed with how clean the technician Harrison was able to get this old carpet. Most spots are no longer noticeable. We are delighted with the results!
Harrison , the technician, was especially polite and knowledgeable and efficient . Thank you Zerorez!
Nancy and David Page
The first visit, I was very much satisfied. The 2nd visit, the guy did not work as hard, did not stay nearly as long as the 1 tech. He did not use cones to protect my wall corners. Let chemical burns in my front grass after asked about pulling into the driveway. For results i received I could have gone with Stanley Steamer less money and better service.
The technician was very nice and professional.
We have used your service 3-4 times and each time it’s been excellent. The service techs are skilled, professional and thorough. Very friendly and have always made sure they’ve met our expectations. We have recommended ZeroRez to our friends
He was great! Very nice and carpet looked amazing. Thank you!
Love it!
Excellent service. I apologize but I do not remember his name. He was very friendly, professional and did a thorough job cleaning our carpets!
Quality of service
People come on time, do a job efficiently, and are willing to help me move several pieces I can't move by myself.
Friendly staff
Timely service. Knowledgeable and courteous technician. Thorough job at a reasonable price! Ask for Caz.
Clean carpets, fair price.
Excellent service and great results! Kendall Schroeder went to great lengths to get the hoses into my hard to reach condo unit.
We won't hire Zerorez again. Our couches had light stains on the arms- they are still there. For $375, our 2 couches and arm chair don't look much/any different. The tech left our front door open during the cleaning without telling us- we have cats and it was stressful not knowing if they had escaped. I think the tech should have mentioned it. I scheduled it for 10am on a workday. I didn't realize how loud the compressor would be and my husband works from home on video calls. Because the door was propped open, the noise was pretty loud inside. I regret hiring Zerorex. It was expensive for no benefit and some irritation.
Great Service!
I would high recommend Zerorez. They are highly professional. Our technician Kyle is very nice. He got the work done in Timely manner.
I submitted this previously, but Ian did a FANTASTIC job. He was very professional, has excellent customer service skills and made sure he knew which areas I wanted to spend special focus on. Thank you!
The value of your products is very good. My technician was respectful, was able to come early and gave us a first time customer discount to clean my couch.
Joseph did an amazing job. We are so impressed! Would definitely recommend.
Great service and reccommendations.
The young man who came to our home to clean our natural dye wool 10 X 14-ft Afghan rug explained how he could clean the rug and assured us that the vaccuum of the moisture from the cleaning process would assure that the wood laminate flooring would not be affected. He also noted that although highly unlikely a dye could possibly run given this cleaning process as opposed to sending the rug to a more thorough and careful process at their plant. With careful consideration since our inported rug had been with us for 40A+ years, we decided to send the rug out to be cleaned. We appreciated the discussion of the features of a more thorough cleaning and consideration of the difference in the cost involved.