Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29758 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 17, 2026 — Rated 10 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

Our crew was awesome and did an amazing job!

Report a concern   May 17, 2026 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

We've had Zerorez at our home many times over the years, always a great experience. Polite technicians, carpets and tile are so clean and fresh looking. Techs were efficient, professional, introduced themselves by name, explained the process and continued to communicate throughout their work. A great company and top notch techs and service. First name removed

Report a concern   May 17, 2026 — Rated 10 out of 10 by Nancy Evans Zerorez Jacksonville
What do you like about our products and services?

I am very pleased with the services that Kyle performed. These days to get an actual "local" person on the phone is very welcome. Everyone was very responsive.
I had more services completed than originally requested but they were items that I needed to have done once we discussed them.
Keep up your excellent customer service.

Report a concern   May 17, 2026 — Rated 10 out of 10 by S.K. Zerorez Jacksonville
What do you like about our products and services?

Dalton was a fantastic ZeroRez technician and a great representative of the company! He was very professional, called ahead of time as promised and completed his estimate before starting the work.
The results of our tile, grout, and carpet cleaning were amazing!
Everything looked like new!
A great experience all around… Thank you ZeroRez and thank you, Dalton.

Report a concern   May 16, 2026 — Rated 10 out of 10 by Charles Hollis Zerorez Jacksonville
What do you like about our products and services?

Great service, good price no pushy upsetting.. Dalton was very friendly and professional
. He installed corner protectors and asked if I had any areas of concern that he would need to give special attention. I will use zero rez again

Report a concern   May 16, 2026 — Rated 5 out of 10 by C.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Didn’t show up till after 12:00

Report a concern   May 16, 2026 — Rated 5 out of 10 by M.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

We had air ducts and carpet cleaned on Tuesday May 12th. Your staff went out of their way to get us appointments for these services before my duct cleaning coupon expired on the 18th. Very pleased at this point.
The duct cleaners arrived and did a very good job of cleaning the ducts and cleaning up all areas. When we received the invoice, it already had a discount of $50. That would be nice but I had a 20% off coupon (about $120) that was the reason we needed to be scheduled before 18th when that coupon expired. We asked about why we couldn't use our coupon. He checked with the office but he said it couldn't be changed. We needed to give the coupon code before the invoice is generated. No one asked for a code. The $70 won't kill us but it seems like the invoice could have easily been changed.
The carpet cleaning went great. Overall the actual cleaning services were great.

Report a concern   May 16, 2026 — Rated 10 out of 10 by Bertha Hood Zerorez Jacksonville
What do you like about our products and services?

How great my carpet looks and the professional young man that did the work. I have already started telling my family and friends to call you

Report a concern   May 15, 2026 — Rated 9 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Fast and great service

Report a concern   May 15, 2026 — Rated 10 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional..yearly process..would not use anyone else..kaz was the best tech we've had

Report a concern   May 15, 2026 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

Professional, easy to schedule, great job.

Report a concern   May 15, 2026 — Rated 10 out of 10 by T.P. Zerorez Jacksonville
What do you like about our products and services?

Zerorez always does a fantastic and quick job!

Report a concern   May 14, 2026 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

Constant communication about arrival

Report a concern   May 14, 2026 — Rated 10 out of 10 by P.G. Zerorez Jacksonville
What do you like about our products and services?

The 2 young men that came to my home, Jake and Alberto, were very courteous and they both worked very hard and did an excellent job on cleaning my home!!! They wore their shoe covers at all times in the house, and after they finished the air ducts, they did my dryer vent also. They cleaned all the vent covers and cleaned floors and vacuumed all the carpets to clean any lint and debris from the cleaning, throughout the house. I highly recommend their team and your company, to others wanting to clean their air ducts and dryer vents. Thank you so much for cleaning my home!!!!

Report a concern   May 14, 2026 — Rated 10 out of 10 by Nakia McDougle Zerorez Jacksonville
What do you like about our products and services?

Hi,
You all were very professional, respectful and did an amazing job. I will surely use and recommend your service.

Report a concern   May 14, 2026 — Rated 8 out of 10 by B.M. Zerorez Jacksonville
What could we do to improve?

I am not wanting to generally review a company‘s product and or service. I was happy with the final product of the cleaning of my sofa however, after the dry time when I went to put the sectional sofa back together, I did realize that the back of a cushion had not been cleaned. I can totally see how this could happen. There are several cushions of the same thighs and same color I thought about calling complaint however I’m sure it was just an oversight and not intentional. I’m happy with the final product just felt there could be a little bit more thrown us an attention detail.

Report a concern   May 14, 2026 — Rated 10 out of 10 by W.P. Zerorez Jacksonville
What do you like about our products and services?

Very quick with responses.
Quote was very reasonable.
Everyone I dealt with was professional and friendly.
Will definitely use again.

Report a concern   May 14, 2026 — Rated 10 out of 10 by V.C. Zerorez Jacksonville
What do you like about our products and services?

Great customer service! Serviceman was very courteous, he explained everything and did a great job.

Report a concern   May 14, 2026 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Safe products

Report a concern   May 14, 2026 — Rated 10 out of 10 by A.A.A.M. Zerorez Jacksonville
What do you like about our products and services?

clean up quick. dries fast no odors

Report a concern   May 13, 2026 — Rated 10 out of 10 by Roz Lanier Zerorez Jacksonville
What do you like about our products and services?

Very professional and my tile looked amazing!

Report a concern   May 13, 2026 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

Great !

Report a concern   May 13, 2026 — Rated 10 out of 10 by J.E. Zerorez Jacksonville
What do you like about our products and services?

The technician, Gabriel was very professional and informative.

He did a lovely job on the carpets. He worked quickly and efficiently.

He protected the corner of the house from scuff marks from the hoses.

He left the area tidy and did not make a mess.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Randy Nader Zerorez Jacksonville
What do you like about our products and services?

Our service technician was very knowledgeable friendly on time

Report a concern   May 13, 2026 — Rated 10 out of 10 by A.C. Zerorez Jacksonville
What do you like about our products and services?

Great service! Called ahead, explained everything! Great job overall!

Report a concern   May 12, 2026 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

I've used Zerorez several times in my home. I wont use anyone else! The service is always fast, on-time and my carpets are in the best possible shape when the technicians are done. Dalton, I think was his name, was knowledgeable and offered honest suggestions and considerations for my 10 year old carpets. I had one room that needed a lot of his time and expertise and he killed it! Completely transformed that carpet. Forever a customer! Thanks!

Report a concern   May 11, 2026 — Rated 10 out of 10 by John Bass Zerorez Jacksonville
What do you like about our products and services?

Colton was our rep who came to the home to clean the tile and seal it. He was extremely professional, helpful, and answered all questions. I would highly recommend him and Zero Rez.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Robert Domen Zerorez Jacksonville
What do you like about our products and services?

These guys are awesome!! We had Kaz come out in the morning and he was right on time. We have about 2100-220 sqft, two-level mixed between carpet and LVP, and he finished it up in about three hours. Kaz was awesome, he made sure what we needed to get done and what we expected. Everything looks fantastic. We’ve been in the house for four years and the flooring looks like it is brand new. We’re now going to get this done annually just to extend the life of the flooring! Thanks guys, highly recommended!!

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.A.H.O.S. Zerorez Jacksonville
What do you like about our products and services?

Technician did a great job!

Report a concern   May 10, 2026 — Rated 2 out of 10 by J.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

My grout is very splotchy now and it wasn’t cleaned effectively. Send someone else to do a better job.


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