- Phone: 904-891-0631
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based on 29758 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Prompt, professional with quality results
Always a great experience. Kendall is the best.
Morgan worked very hard and got good results.He was very courteous to us.
The man that came to clean my floors was nice but I do not think he did a good job! I have used this company several times.He left water on all my steps going up stairs and downstairs. It looked like he wiped up water in my foyer with a dirty rag and left a film on the hardwood floor that I had to clean up with a swiffer. He left a machine part, a bungy cord(did not pick up) and a dirty rag on the floor! My tile did clean very ncely but it was the clean up that I had to do that really bothered me! May look around for another compnay next time! It seemed to me that the man needed more training! NOT PROFESSIONAL!
Efficiency and politeness of reps
Timeliness
Good communication and easy to get an appointment
Excellent customer service
Most through clean we’ve ever had. 100% would request this tech again.
Harrison was so pleasant and did an excellent job with our carpet cleaning. Would certainly continue to use their services again as long as they employ capable people like Harrison.
Professional technician who cared about our furniture and cleaned up after he was finished. The furniture looks great too
Very happy with my service. Non time and everything cleaned looked new
The technicians were professional and worked quickly. We were very pleased with the final results.
First appointment was scheduled last week for 4 rooms. I was told no problem, that it could be done. Technician started at 10:30 and At 2:30 Only one room was completed (sofa, 50sqft carpet and 4 drapes). Second appointment was to be to take care of the remaining items that were missed in the first appointment (drapes, carpets, one chair). Drapes were unable to be cleaned as technician stated he was unfamiliar with how to clean them. 2/3 rugs were cleaned. One still has a massive stain without stain treatment being offered. Just overall unimpressed.
very thorough and pleasant
It have the carpet smell clean and looks very nice.
Communication between your website chat service and your local office is poor. I was quoted a price online which did not match the price I was built for at service. I did not notice it until after I had paid it and the check had left. So I requested clarification from the online number and was assured that someone would get back to me and address my concerns. No one ever called me. I ended up calling the local office and they clarified that my original estimate did not include sealing , I had no idea there was a difference, whether it was sealed or was not sealed as far as price. The online chat person also told me they could see my contact information, but showed no prior services. The technician that came could view all three of my prior services on his device. So I remeasured my floors for nothing. The lack of communication between the systems makes the company look quite unprofessional. However, the technician did a good job on the floors, and I was happy with the work.
The tech called before he arrived and was very professional. We didn’t have much to get cleaned, but he definitely took his time and did a great job! Would definitely recommend to anyone!
No residue or crunchy feel after cleaning.
Easy and convenient scheduling. Appointments kept on time. Polite and efficient.
Results were very good.
The people
My technician, Harrison, was punctual, neat and thorough. He explained everything to me when he gave me the final quote. He communicated well, calling before he arrived and finished. I would definitely use Zerorez again!
The technicians explained the entire process prior to starting the work and showed before and after photos when completed. They were very professional throughout the entire process. They also ensured everything was returned to its proper place when completed. I would use this company again.
My carpet is just beautiful! Thank you!
Caleb did a very good job cleaning our carpets, dining chairs and sofa. Made our light gray sofa look pretty close to brand new. It wasn’t nearly as costly as I thought and worth it for a great start to the spring cleaning season. I highly suggest you call and ask for Caleb today!
Colton is great!
Quality at a reasonable price with great service!
Carpet was cleaned well. Technician very courteous.
It was easy to schedule the service. The rep came in and explained what was going to happen and asked if we wanted him to show us wood floor cleaning. He cleaned everything we wanted and when he left, you didn't know he was here, except for the clean chairs.
My charge was expensive. I thought there was a discount. The quote on phone was $255.00 but cost was $460.00 too much compared to who I used last time. Please give me a complete print out. Dalton was very good but not expecting the big difference. Please call me re cost difference. First name removed B