Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29758 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2026 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

Antonio did a great job!!

Report a concern   June 12, 2026 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Reasonable prices and great quality!

Report a concern   June 12, 2026 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Prompt service, great tech explained everything fantastic result!

Report a concern   June 12, 2026 — Rated 10 out of 10 by T.S. Zerorez Jacksonville
What do you like about our products and services?

Great service technician. Great outcome. He got out spots that had had seemed permanent.

Report a concern   June 11, 2026 — Rated 9 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

Non toxic, good customer service

Report a concern   June 11, 2026 — Rated 10 out of 10 by Maria Arena Zerorez Jacksonville
What do you like about our products and services?

Service was great and it looks like we’ve had good results with the furniture cleaning

Report a concern   June 11, 2026 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

Very good thank you

Report a concern   June 11, 2026 — Rated 10 out of 10 by B.J. Zerorez Jacksonville
What do you like about our products and services?

The tech was so knowledgeable, helpful and kind.

Report a concern   June 11, 2026 — Rated 6 out of 10 by E.N. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Too expensive!!!

Report a concern   June 11, 2026 — Rated 10 out of 10 by Chris Gunter Zerorez Jacksonville
What do you like about our products and services?

Excellent customer service and reasonable prices!

Jake and Albert were fantastic!

Report a concern   June 11, 2026 — Rated 10 out of 10 by Julie Martin Zerorez Jacksonville
What do you like about our products and services?

Always friendly setting up the appointment to the tech that comes out. Caleb came this time and did an excellent job.

Report a concern   June 11, 2026 — Rated 10 out of 10 by Deb Ingham Zerorez Jacksonville
What do you like about our products and services?

Zerorez made it easy to schedule. They gave us a call 30 minutes before arrival to let us know they were on their way. The technicians were extremely professional and the end result was great!

Report a concern   June 11, 2026 — Rated 10 out of 10 by T.K. Zerorez Jacksonville
What do you like about our products and services?

Be technicians that provided the service at our house were spectacular.Very informative.

Report a concern   June 10, 2026 — Rated 10 out of 10 by P.L. Zerorez Jacksonville
What do you like about our products and services?

Timely

Report a concern   June 10, 2026 — Rated 10 out of 10 by Kathy Krach Zerorez Jacksonville
What do you like about our products and services?

Honesty. Integrity professionalism

Report a concern   June 9, 2026 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Your technicians are very knowledgeable. They provide feedback and recommendations on the service. They are polite and pleasant to speak with. Thank you so much for all your help!

Report a concern   June 9, 2026 — Rated 10 out of 10 by M.L.W. Zerorez Jacksonville
What do you like about our products and services?

Guys we’re professional and did a super
Job!

Report a concern   June 9, 2026 — Rated 10 out of 10 by L.N. Zerorez Jacksonville
What do you like about our products and services?

Caleb was very conscientious about the things that I wanted him to do and explained what he was doing. He also asked me look at everything after he did it so it was perfect. University very wonderful experience.

Report a concern   June 9, 2026 — Rated 10 out of 10 by Chuck Shields Zerorez Jacksonville
What do you like about our products and services?

The tech took his time and did a very thorough job. The results reflected his efforts.

Report a concern   June 9, 2026 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

Excellent work. On time and very thorough

Report a concern   June 9, 2026 — Rated 0 out of 10 by G.A.N.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The initial visit by Gabriel was pleasant. He had some comments on various topics, not limited to our carpet which were entertaining. When he left, the carpet was still damp (as expected) and appeared spotless. So we turned on fans and left for a few hours.

When we returned, the carpet had begun to dry and several spots had begun to reappear. One was several times larger than before Gabriel “cleaned” it. We waited until the carpet was fully dry and called Zerorez for a re-treatment.

Unfortunately, you sent Gabriel again. He used the normal cleaning equipment on the spots and, again, while they were damp, they disappeared. But upon drying, they all showed up again and the one spot that had gotten bigger was even bigger and had spread to areas that previously were not stained at all. I did not observe Gabriel pretreat the spots with anything nor use anything outside of the normal spray/vacuum equipment.

Gabriel suggested, before he began the re-treatment, that he suspected Wicking which normally requires use of less liquid. But during the re-treatment he evidently did not decrease the amount of liquid and the spot grew to where I do not know if it can be removed without involving a carpet company at greatly increased expense.

So, no, I am not happy with the results of the Zerorez cleaning. This is the 4th time I have had to have someone come back to retreat spots that were not removed on the first visit. It is also the final one.

Report a concern   June 8, 2026 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

The service specials are always a great value!

Report a concern   June 8, 2026 — Rated 10 out of 10 by Deidare Daniel Zerorez Jacksonville
What do you like about our products and services?

The cleaning was very thorough and the Tech was very friendly and professional

Report a concern   June 8, 2026 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

Are technician did a great job.

Report a concern   June 7, 2026 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

I’ve used Zerorez for several years and always pleased with service and results. Last Saturday when I brought my runner into your office and discovered it was closed for any personally delivered rugs, Micheal went the extra mile and set me up for service anyway. I will continue to used Zerorez as needed.

Report a concern   June 7, 2026 — Rated 10 out of 10 by Denny Jelsma Zerorez Jacksonville
What do you like about our products and services?

The Teck guys were great; they cleaned up after the job was done and was very nice guys

Report a concern   June 7, 2026 — Rated 9 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

Fast response and thorough work

Report a concern   June 7, 2026 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Our technician Harrison did an outstanding job on our carpets. He explained everything and did a very thorough job cleaning. Would highly recommend him. Thank you Harrison!!!

Report a concern   June 6, 2026 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

No strong smells or residue

Report a concern   June 6, 2026 — Rated 10 out of 10 by Georgia Lavello Zerorez Jacksonville
What do you like about our products and services?

On time

Did a great job

He was nice and helpful

All my products were clean


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