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based on 83410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I got a quote for four hundred and something over the phone and then the tech comes and tells me its almost $800! Not even close to what i was expecting. You guys uncharge for type of area rugs, you charge extra to treat pet stains, you work around the perimeter of the furniture but still charge full price for area rugs when 3/4 of the rug isn't even being done. You dont vacuum or help lift even the smallest of objects. ( you STILL charge a $25 service charge) I took a lot of my items off to keep it below $500 as expected, and it took 30 min!! That is over $16 a minute ! On top of that, we heard a radio announcer say zero rez offering rangers baseball tickets to their customers - Not to us. This experience was horrible. Giving a 6 to be kind. Truly, this was a joke.
Fast and efficient service. Really no residue.
Chris was professional, he explained what I could expect. My carpet was old and dirty, it was time to replace it; however, I thought I would have it cleaned before I spent a couple thousand. I am gland I made that decision, because my carpet looks great.
Everyone we worked with from the sales rep to the technician did a great job communicating and explaining the whole process and what needed to be done at our rental property. Everyone was transparent and upfront about their services. We even got Rangers tickets and was not promised that beforehand! Very unexpected surprise. Would hire again!
My ductwork is so fresh and clean!
I like that my house seems more naturally clean rather than chemically-clean.
Fast and did a good job.
I can see that the carpet is cleaner (much cleaner) where the technician sprayed directly on the carpet rather than used the rake to try and spread the spray. It is especially noticeable on the silver/blue carpet in my bedroom. There is a noticeable clean streak. Also very noticeable in the hallway. For me to pay almost double what most carpet cleaning companies charge. I expected a much, much better job. To me, it almost looks like a spot cleaning job. I am not at all happy with the job, nor am I satisfied. To make this right, my carpet would need to be cleaned again and treated with the pre-spray completely and not just here and there, which left clean spots and still dirty spots that are easily noticeable.
Tech scratched my hardwood floors. He did the right thing and took photos and texted his manager to call me. I haven't heard anything from the manager or customer service about the situation.
Name removed
1826 Plum Creek Dr
Midlothian TX 76065
Phone number removed
D was the man. Great work.
Cover the floor that the equipment is on
I like the attention to detail that the technician provided to clean my carpets.
Professional cleaning service
Technician did not turn AC unit back on, did not offer to come back out (it was a Saturday) and I had to call an AC technician to come out on Sunday to turn the unit back on so we had AC.
Zerorez is great!! Always gets everything looking brand new.
Easy to schedule, professional, prompt, did a great job.
Thank you for the services, the technician was great, and my carpet looks clean now! Thanks again and hope to use you all again in the future.
Great friendly service & thorough.
Professional service!
Thank you!
Friendly, fast, efficient!
I like that your process does not leave any residue and dries quickly. What is even more important is the outstanding service I received. Buddy listened carefully to what I needed, offered an excellent solution and performed the service professionally.
Mario was very courteous and did a great job!
Jay did an excellent job cleaning my carpets, rugs and furniture. He called ahead of time to alert me of his arrival. He was professional and courteous.
We have been a Zerorez customer for years. The carpet cleaning that we have received has always been excellent. And, the people who have performed the work are cordial, listeners, and professional.
Nick was awesome. He was friendly, knowledgeable, & thorough.
Bert was very accommodating to our circumstances. My husband wasn’t feeling well and wanted to lie down. Bert said he could go ahead and clean our bedroom and get it out of the way. Before he could start, my husband was heading back to the bedroom to lie down. Bert just switched things around so he could do the bedroom last. All along the way he explained every step, every option, and the cost of each option. He wanted to make sure we understood. He considered what would be most cost effective for us, and then went about doing it. He was patient and understanding towards us, and compassionate. He worked hard, and took all the time he needed to do a top notch job.
Your tech did an absolutely outstanding job on my rugs. He is to be commended for the outstanding job he did for me.
My carpets look clean and service was fast. Prices are reasonable.
Your crew is always kind and knowledgeable and they don’t try to upsell. They do a great job of cleaning!
The guys we're professional, quick and thorough. They did a great job of cleaning my rugs and carpet!