Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83814 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2025 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nelson, the technician, was on time, professional and interested in getting the best cleaning results plus advice for further carpet care.

Report a concern   August 18, 2025 — Rated 7 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

The salesperson went out to our commercial property to figure out the cost estimate to clean the carpet in one of the offices. Apparently, he did not communicate with the technician who was sent out to clean the carpet. The technician was not aware that anti-freeze was what was spilled on the carpet. He did not have the correct chemicals to clean that out of the carpet, so he just did the best he could.

Report a concern   August 18, 2025 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are very well trained. They are always on time. They are also very polite and trustworthy. My carpets are always cleaned properly and look great when they are finished. Zerorez was quick to respond to clean a recliner my dog had an accident in. I always recommend Zerorez and have passed on your number to many of my friends.

Report a concern   August 17, 2025 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   August 17, 2025 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service , he was eager do a good job , tried to clean the carpet as good as possible .

Report a concern   August 17, 2025 — Rated 10 out of 10 by Cheryl Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick and I like that there aren’t any chemicals left in my carpet

Report a concern   August 17, 2025 — Rated 10 out of 10 by Jamie Cesena Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great ontime service with great results!

Report a concern   August 17, 2025 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work

Report a concern   August 17, 2025 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Service provided by the technician was top notch and our carpet looks Amazing! Thank you!

Report a concern   August 17, 2025 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were professional and completed the job as promised. Great job.

Report a concern   August 17, 2025 — Rated 10 out of 10 by Christie Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the pet friendly products used for cleaning the carpet. The service was great.

Report a concern   August 17, 2025 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and outcome!

Report a concern   August 17, 2025 — Rated 7 out of 10 by K.Y. Zerorez Dallas/Ft. Worth
What could we do to improve?

More upfront about add-ons. Went from $109 to $351. Kind of like going to the car dealership.

Report a concern   August 16, 2025 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jesse was great!!

Report a concern   August 16, 2025 — Rated 10 out of 10 by C.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly technician. He did an amazing job in a timely manner!

Report a concern   August 16, 2025 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and did a marvelous job.

Report a concern   August 16, 2025 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good price for the rug cleaning

Report a concern   August 16, 2025 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician did a great job!

Report a concern   August 16, 2025 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edwin Garcia was great! The service was very professional and the carpets look great for being over 20 years old!

Report a concern   August 16, 2025 — Rated 10 out of 10 by Dori Voorhees Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was very professional and did an amazing job! I will definitely use zeros again

Report a concern   August 16, 2025 — Rated 10 out of 10 by Rubynell Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had the BEST clean ever from Jessie! Have you changed your equipment? Really, the best service ever, and I have done business with you for several years.

Thank you.
Nell Martin

Report a concern   August 16, 2025 — Rated 10 out of 10 by Darlene West Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The personnel that did my cleaning of the ducts and Mr. Sam who did my carpet cleaning were very professional, friendly, and did an outstanding job.

Report a concern   August 16, 2025 — Rated 10 out of 10 by Dixie Hunter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are always on time and do a thorough job. Technician is very helpful.

Report a concern   August 16, 2025 — Rated 10 out of 10 by Barbara Walls Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love Zerorez. My carpets look brand new.

Report a concern   August 16, 2025 — Rated 0 out of 10 by A.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets were just as dirty as they were before. I had to do them myself after your tech left because my carpet was dirty and really wet. I am demanding a refund.

Report a concern   August 16, 2025 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brandon did a very nice job! He was on time, friendly, and competent! Our carpets look fresh and clean.

Report a concern   August 16, 2025 — Rated 10 out of 10 by Jeff Sjoberg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby was professional and friendly when cleaning my rugs and couch. I enjoyed the whole process. I would use Bobby and Zeroez again! Jeff

Report a concern   August 16, 2025 — Rated 5 out of 10 by N.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I chose zerorez because we have a family member in the business. But I wasn’t happy with our last cleaning. I had some bloodstains on our stairs from where a family member was injured. I was able to get an appt two days later. With my 3 room plus hallway special and the stairs plus an extra $100(!) to try to get the bloodstains out I ended up paying $350, way more than I planned. And the stains are still there. I called and they are coming out again but if the stains do t come out they want another special stain fee to try some other stain remover. I feel that since I paid the extra $100 there shouldn’t be another fee to keep working until they come out. Blood isn’t an unusual stain, and it was only 2 days old.

Report a concern   August 16, 2025 — Rated 10 out of 10 by Anita Fuhrer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Were able to remove some bad stains. No unpleasant smell at all.

Report a concern   August 16, 2025 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time, very polite and friendly, very professional, and very hard working. He went above and beyond to get my carpets clean.


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