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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ZeroRez technician was prompt and very professional. The carpet dried quickly and looked nice.
Neal Smith
The upfront pricing and the friendliness of the technicians. The clean, fresh feel. The way you breathe fresh life into my carpets and especially my vintage sofa.
I was surprised that there would be an additional and significant charge for treating stains. That’s why people hire a cleaning service.
Effective and efficient
Fast and clean.
Representative worked well with us and was on time and efficient
So nice to be able to get carpets clean with water rather than soap or chemicals! Even our wool carpets do so well with this method. Our tech, Buddy was nice , knowledgeable & did a great job!
Josh was timely, courteous, and friendly. He explained everything well and was flexible to work with our needs about leaving the AC off a couple more days after our remodel. He was willing to come back 2 days later to finish the service for us. He did suggest adding on extra services (which added cost), but there was no pressure and I believe those services were a good idea. It was satisfying to see the videos and pictures of our ducts being cleaned! I would hire Zerorez again.
Carpets looks great every time.
Professional staff. Jose was awesome. My floors look great! As good as new.
Reasonably priced, reliable and they do a great job.
Zerorez Dallas/Ft. Worth did a great job cleaning my floors. The technician was knowledgeable and efficient. I will definitely be using Zerorez again.
Price is a key factor I felt that for one room the amount that I paid was a little excessive
I didn’t realize my staircase was considered two rooms so only got seven steps clean as my third room.
Great service and very professional.
Good work
Good service and good results
No residue is what I like best. Very clean. Javier an Ed did a great job and were very respectful.
Dalmatian was great! Very conscientious, very proud of his work. We would request him the next time we call Zerorez. 20 years old, but very mature for his age, extremely polite. He is a keeper and represents your business well.
John did a great job as a professional in his capacity.
But if I have to do this job on my own pocket, I will definitely not do it because of super high price for 1 hr rubbing my leather sofa with a $20 worth leather cleaner.
And I mean it.
This is the 3rd or 4th time I used Zero Res to clean my carpets and every time it seems like the service gets better. CJ did an amazing job and was so helpful. The carpets look and feel brand new.
There is no consistency in the quality of the service provided. It depends entirely on the technician. One time the technician was excellent and did an amazing job. The other two times, not really. Out of these two times, one time most of the stains didn’t come off and the carpet didn’t look like it was cleaned. The second time, the carpet was too wet after cleaning, after cleaning, I could still see small pieces of trash etc on the carpet and the technician was rude when I pointed that out to him. Though I like that zerorez doesn’t use harsh chemicals , the I consistency of service and the consistency of getting statins out is disappointing.
I like the fact that no chemicals are used in cleaning our carpets. Our service tech, Dimon, was knowledgeable, personable, and professional.
Great service
The carpet cleaner did an amazing job!! He was fast, thorough, and delivered the service with professionalism. I will definitely recommend!
Carpet cleaning was amazing. The technician provided additional information regarding the cleaning. The rooms look great!
Dryer vent cleaning was great! Technician was extremely helpful and provided great service
Came on time and the prices was completed in a timely fashion.
We were very pleased with the service,the technician explained the process and how to deal with the aftermath , such as furniture replacement etc.
A good job.!
Name removed
Wearing the shoe coverings (which was told was out of stock) and also not charging arm and leg for pet spots. I only did the one pet spot for $75 and it did not even work. I would appreciate my money back if possible. Thanks