Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83400 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Michael Klinger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was amazing and explained everything in great detail. From there it’s easy!

Report a concern   September 11, 2025 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   September 11, 2025 — Rated 10 out of 10 by E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing service! From the moment we first called, awesome customer service, professional, punctual and great service. Jaime, is amazing, extraordinary service, extremely knowledgeable and very professional. 100% recommend!

Report a concern   September 11, 2025 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Antonio was awesome to work with and very knowledgeable

Report a concern   September 11, 2025 — Rated 10 out of 10 by Charles Redden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service pro was friendly and efficient, explaining everything that was gong on. He identified some problem areas and offered solutions. He worked quickly and methodically and did not waste any of our time. The outcome was better than we expected with a couple of spots that had been problems for some time being resolved.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Spencer McGowan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Radio WBAP and KLIF

Report a concern   September 10, 2025 — Rated 0 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our technician pushed add one and overcharged is for the things we did add without fully explaining what the cost would be.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Debbie Sharp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effectiveness of your product

Report a concern   September 9, 2025 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the service, the technician, he came on time.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Jordan Talley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My couch looks fantastic and the guy was super helpful the entire process!! Thank you!

Report a concern   September 9, 2025 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was great. Extremely thorough and professional, and he explained everything to me so I could understand as he cleaned. He was awesome and the carpets look great!

Report a concern   September 8, 2025 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is impeccable. With the usage of corner guards, and the blue roller was used. In my past cleanings, there was never a blue roller used prior to cleaning the carpet. Will definitely have to request this for my next cleaning. I have been a customer for over 10 years. Very pleased with the service.

Report a concern   September 8, 2025 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think ZeroRez provides the best cleaning service for my carpets snd upholstered furniture. However, this last cleaning of my couch was not as well done as in previous times.

Report a concern   September 8, 2025 — Rated 10 out of 10 by Crystal Monson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Albert was Fantastic! Very good at explaining the benefits.

Report a concern   September 8, 2025 — Rated 8 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Zerorez had a coupon for Labor Day but the technician was not able to enter the code to get the discount. That was a bit frustrating,

Report a concern   September 8, 2025 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman was super nice. Explained the process. Very professional. We are so happy with the results

Report a concern   September 8, 2025 — Rated 0 out of 10 by G.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

As my phone call made VERY clear, the guys were nice enough (not in uniform) but the carpet was crunchy a week later & did not appear clean. We now have a spot that was not there before hand. It's also a grey color & that's not the color it supposed to be. We also paid almost $300 for a rug to be cleaned & while it's clean it smells so bad we had to throw it out. I'm not sure what happened but it was not cleaned. I'm VERY dissapointed that I did not use Stanely & was screwed over by yall.

Report a concern   September 8, 2025 — Rated 10 out of 10 by Debra Massey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris was very helpful. He gave a fair estimate and was able to get us scheduled last minute. The work was great. Our office has never looked better. Thank you to all who worked on our office.

Report a concern   September 8, 2025 — Rated 10 out of 10 by Debra Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your product does a good job on removing stains.

Report a concern   September 8, 2025 — Rated 10 out of 10 by Mason Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service - on-time - by experienced professional.

Report a concern   September 7, 2025 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very clean and professional reliable

Report a concern   September 7, 2025 — Rated 7 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Limit upselling services. We ordered the 3 rooms for $99 special. An immediate $25 service fee was added. We had some pet stains. We were charged $65 per spot, which consisted of spraying a solution on them. Shocked at the cost, we asked for and received a senior discount. Total cost: $271 and change…a far cry from the $99 ad. We’re longtime customers, but plan to call Stanley Steamers next time.

Report a concern   September 7, 2025 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The team absolutely crushed it - pet stains removed and the carpet looks brand new. Easy to schedule with and very punctual.

Report a concern   September 7, 2025 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning and through! Cleaner listens to suggestions and implements if he can. Pleasant to coordinate with.

Report a concern   September 7, 2025 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   September 6, 2025 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the friendly and professional service that I received. Zeroez cleans my carpet great and provides great service.

Report a concern   September 6, 2025 — Rated 10 out of 10 by Karl Kennerly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Albert is the Best! We love Team members that do such a great job like him!

Report a concern   September 6, 2025 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service made our 25 year old carpet look amazing.

Report a concern   September 6, 2025 — Rated 10 out of 10 by Jamie Benton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service is amazing! Very through and personable!

Report a concern   September 6, 2025 — Rated 10 out of 10 by J.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic service. Chris was very courteous and polite. He cleaned 5 rooms in under 1.5hrs. We are satisfied with the service. Thank you.


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