Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83400 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 30, 2025 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alexander was very thorough and explained the process. Overall, the carpet looks great. Thanks.

Report a concern   September 30, 2025 — Rated 0 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’m extremely disappointed! I scheduled a visit to have 4 dining chairs cleaned. I’ve used them before on my carport and rug. So of course I would use them again. The technician was nice and professional but did not handle my chairs with care. While cleaning, he ripped the chairs fabric. I’ve called and sent several emails only to be told that it’s being looked into and someone will call me back. No one has returned my calls or at least gave a refund. I’m extremely disappointed in the lack of consideration. I will have to get my chairs repaired.

Report a concern   September 30, 2025 — Rated 10 out of 10 by Henry Moss Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning and maintenance

Report a concern   September 30, 2025 — Rated 9 out of 10 by J.D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe and pet friendly. Dries quickly. Techs are knowledgeable and and friendly.

Report a concern   September 30, 2025 — Rated 0 out of 10 by M.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet and floors were not cleaner after using you all. I wasted my money.

Report a concern   September 29, 2025 — Rated 4 out of 10 by A.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Price increased quite substantially from original quote. Understand pet treatment needed to be done, but going from about $300 to over $900 is a steep hike.
In addition, he pulled his hose around the corners, causing damage to the wood stair rails.
I wouldn't have them back again.

Report a concern   September 29, 2025 — Rated 8 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Take a little longer to clean. Only here 30 minutes.

Report a concern   September 29, 2025 — Rated 10 out of 10 by DeBora Hughes-Like Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had an awesome experience with Alex who was my tech for the day and cleaning my carpets. He was very knowledgeable knew what needed to be done. Did a thorough inspection before the service was rendered and gave me the options to consider.

The entire experience was wonderful and yes, I would recommend ZeroRez especially Alex to my neighbors; which are in my current location in De Soto

Report a concern   September 29, 2025 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your people are amazing! And your service and cleaning carpet solution is recommended and 100% safe on our luxury carpet. Thank you!

Report a concern   September 28, 2025 — Rated 10 out of 10 by Gilda Burleson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the best, I’ve tried another company and was not happy with their service or the results.
Zerorez delivers with a great performance on our carpets. Great job!

Report a concern   September 28, 2025 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable.

Report a concern   September 28, 2025 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like that you don’t use conventional cleaning techniques.

Report a concern   September 28, 2025 — Rated 10 out of 10 by Paula Gregory Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This company is professional, prompt, organized, and do an excellent job

Report a concern   September 28, 2025 — Rated 10 out of 10 by Julie Huerter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiency, professionalism never late usually a little early.

Report a concern   September 28, 2025 — Rated 5 out of 10 by S.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very expensive

Report a concern   September 28, 2025 — Rated 10 out of 10 by Sabrina Neugent Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience! Our technician was very professional and helpful. He did an amazing job in a perfect amount of time. He was very thorough and we want to give him a big ATTABOY! Thank you Zerorez for everything!

Report a concern   September 28, 2025 — Rated 10 out of 10 by Kathy Shipley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was on time and thorough. He did a great job getting the stains out of our carpet.

Report a concern   September 27, 2025 — Rated 10 out of 10 by Diane Axline Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and very efficient

Report a concern   September 27, 2025 — Rated 10 out of 10 by Kelsea McMaster Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   September 27, 2025 — Rated 5 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After my carpet was attempted to be clean I still was able to smell the odors coming out the carpet. The guy that attempted to clean it did his job but what ever cleaning solution he was using got me thinking that it was just water, it was not doing much. For the amount that I paid I rather do it my self next time.

Report a concern   September 27, 2025 — Rated 10 out of 10 by Paula Clark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve been using Zerorez for about 10 years and they never disappoint. Stains don’t reappear like they do with other carpet cleaning services. They are dependable & professional all of the time!

Report a concern   September 27, 2025 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Yes

Report a concern   September 27, 2025 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, pleasant attitude, successful cleaning, including pet stains, and the carpet was dry in a reasonable time.

Report a concern   September 27, 2025 — Rated 10 out of 10 by Robert Prince Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Short drying time. Expert tech, Albert. Good value

Report a concern   September 26, 2025 — Rated 10 out of 10 by Joseph Darby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast

Report a concern   September 26, 2025 — Rated 0 out of 10 by S.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Super nice technician but I feel like I would have gotten the same results with a rental machine from Kroger. Not happy with how they turned out in the high traffic areas. Technician advised of how much bill was and I wrote out a check but then kind of got put on the spot when I already wrote out the check so no tip. Awkward feeling as I didn’t know a tip was part of the service.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Stephanie Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residual residue

Report a concern   September 26, 2025 — Rated 10 out of 10 by S.B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You guys did a great job!!!!

Report a concern   September 26, 2025 — Rated 9 out of 10 by L.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiency and reliability

Report a concern   September 26, 2025 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and friendly and did a great job!


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