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based on 84556 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician Victor was very responsive to our needs in cleaning the sectional as well as the three room. He was thorough and had a great attitude while taking care of our situation with dust and spots on the carpeting.
I thought the price of the sectional cleaning was a bit high, but the outcome seems to be well worth the price. Time will tell.
We were grateful that he arrived at the appointed time, which helped with the drying process later in the day.
Best removing stains. Employees most courteous.
We have been a client of ZeroRez for many years. The tech and the work have always been excellent until Friday Feb 27. The tech did a terrible job with the carpets. The are not clean and have a residue in them that had left the fibers stiff and uncomfortable to walk on. In addition he damaged several corners with his equipment. I asked him to be careful with the sprayer. The solution in the sprayer will make spots on the wood floor. We have overspray on the wood floor 2 feet beyond the carpet. In our opinion this was deliberate. We need to know how you intend to address the damaged corners and the very poor cleaning job.
The tech always evaluate the areas and before he gets started, he comes and talks to us about any concerns. They’re fast and very polite and professional.
Doesn't take all day and it is ready to walk on in just a few hours. I have used these people for years and will continue to do so!
Carpet cleaning products does not have heavy chemical smells.
The staff was prompt, courageous and completed the carpet cleaning timely, providing feedback as they completed each roon.
Very professional and did a great job.
Great job. Showed up on time and was very profesional. Thank you.
Had two jobs done by them this week. Bobby did our carpets. They have a 3 step system which worked great in my house. Highly recommend and I will Al's ask fro Bobby.
Last technician who did my carpets didn't even pick up or move the dried leaves from my indoor plant that were on the carpet.( missed a whole section) the other one who came to clean tiles knew nothing… I told him my carpets were cleaned by your guys a couple of days ago & gave him booties to wear he walked on to his truck & back and walked all over my carpet. I called your call center and updated them on his lack of knowledge. His cleaning of the tiles in the bathroom is yet another thing. He said he would try cleaning and was unsure he could clean it, he suggested he will do a test patch & tell me the amount it would host me…an hour later after several trips to his truck & back he said he was done & the bill was $200 at which point I called the call center back & spoke to them he later charged me $99 and left. He told me not to complain too.
No left over smell
He did a very nice job cleaning it.I had never used a service that clean like you guys do. Will use again.
I like how quickly service can be scheduled, the prompt arrival and efficient, friendly service. Carpet looked great afterward!
We have used Zerorez for 10 years and still have original carpet upstairs from a home built in 2005. Other than our pets the carpets have looked nice and stayed clean.
First room he did a good job, but one hallway and room was a disappointment.
Excellent experience! My couch looks great!
Technicians are expert at removing carpet stains. Really like the products to treat and clean the carpets
They were on time, took care not to damage anything, and were polite and professional.
Ease of scheduling
Best results and nicest people. Have used you for years and will continue to.
Alexander was wonderful! He did a great job and gave us recommendations! This is the only carpet cleaner I use!
The technician did not have a tape measure and could not accurately measure the space to provide a price for service. It took over 30 minutes for us to figure it out. He did not have towels as water began to leave the bathroom he was cleaning and I needed to provide towels. Sitting water was left on the floor even after services were complete. Damage was done to then door and frame as well as bathroom vanity. Pictures have been submitted and waiting for response from a manager.
Like a fresh cleaning
No harsh chemicals, quick service and friendly techs
You come in and get the job done.
Cleaning team did a GREAT job. Carpets look beautiful and smell wonderful! Buddy was very helpful in making sure that special spots were taken care of. They were careful to clean up well after they finished.
Quick, super-clean and nothing toxic for our pets! Jose Vasquez has has been our service provider for a couple of visits. He thoroughly examines the carpeting to maximize the cleaning and always notifies me if extra treatment might be needed to eradicate pet stains. He's fast, friendly and always on time. I will request him, specifically, for our next cleaning! Thanks, Joe!
I really like that the carpets dry fast. The gentleman who cleaned our carpet was very nice. Carpet looks great!
The carpet is ONE year old. We had 2 spots in the family room. They cconvinced us top clean the whole room. Now the entire room stinks. Stinks!!!
The guy told us he only needed to use one $80 gallon of solution and then proceeded to use 2. So our $99 cleaning special quickly ballooned to $300