Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83399 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2025 — Rated 10 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The appointment online was simple. Your technician came the next day and he was very and friendly. He did a great job!

Report a concern   October 17, 2025 — Rated 8 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

It was good - and honestly, I've had hard surface floors for so long it has been a while since had carpets cleaned. There are a few spots that showed up in one of the rooms after it dried. But otherwise was an ok experience.

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Maurice Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Diamond gave superior service. He was very knowledgeable and went above my expiations.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Harvie Jamison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service tech. He carefully explained the process and let me know what the cost would be.

After the treatment, the tech was careful to be sure all areas were as before treatment and the price was exactly as quoted.

Will definitely recommend your services to others.

Report a concern   October 16, 2025 — Rated 4 out of 10 by T.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The oder control was not optional and too expensive at 70 per room

Report a concern   October 16, 2025 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a great job and explained the services well.

Report a concern   October 16, 2025 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved our provider!

Report a concern   October 16, 2025 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech Alberto was awesome!! Friendly , experienced , did a great job and always with a smile! Will definitely ask for him for the next time ik

Report a concern   October 16, 2025 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and listen to what customer tells them they want done.

Report a concern   October 16, 2025 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were friendly and thorough in their work.

Report a concern   October 16, 2025 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt

Report a concern   October 15, 2025 — Rated 10 out of 10 by Eric Roser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We always enjoy our zerorez experience, with a house full of senior dogs it is nice to have the carpets cleaned with such care.

Report a concern   October 15, 2025 — Rated 3 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My appointment was from between 10:00-1:00. He didn’t show up until 3:30.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Diana Warren Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and friendly service.

Report a concern   October 15, 2025 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alexander was excelent and gave us a wonder experience with Zerorez. He was very professional, polite, friendly! Our braided rugs look great and thankful we choose your company. Zion came back with Alex, he also was polite and willing to learn.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Steve Mangin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Grear system for cleaning carpets and rugs without chemicals

Report a concern   October 14, 2025 — Rated 10 out of 10 by F.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great because the technician was knowledgeable and offered information to make me comfortable through out the whole process.

Report a concern   October 14, 2025 — Rated 10 out of 10 by Alisia Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was outstanding. The young man arrived on time, and did an amazing jobs. He gave some helpful advice on the continued car for my rugs. I would definitely recommend Bert Pruitt.

Report a concern   October 14, 2025 — Rated 0 out of 10 by D.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Spots mot cleaned and odor still present

Report a concern   October 14, 2025 — Rated 10 out of 10 by Marilyn fisher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My 38 year old, white carpet looks almost new! They were so friendly and very professional.

Report a concern   October 14, 2025 — Rated 10 out of 10 by Norka Ibrahim Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service Guys were very professional.
Great service done.

Report a concern   October 14, 2025 — Rated 8 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better discount for senior citizens

Report a concern   October 14, 2025 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. The young man who was the service tech and did the cleaning was professional, helped me understand the process, and provided additional services that could get hard to clean spots cleaned. Very polite young man, will highly recommend your company! Carpet looks fantastic!

Report a concern   October 14, 2025 — Rated 0 out of 10 by N.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I hired zerorez to do my duct cleaning , I have used them in te past for carpet cleaning and was very satisfied with the results. This time unfortunately turned out very poorly. My house had been remedied for mold and this was the last step to make it clear of the mold and mycotoxins that have severely impacted my healthThe ducts were to be cleaned using a machine where the air is directed to the outside of the home, unfortunately the technician brought in a large machine and instead of the air being sucked outside it was blown into the air in the home potentially contaminating the entire house. After living in my home for 4 days after the cleaning and feeling worse and worse each day , found out that the technician cleaned the vents in properly as my brother in law was there for the cleaning.He stated he had to leave the home as it became hard to breath with the contents of the vents were blown into the air. I have moved out of my home until our mold inspection expect tells us what it will require to be able to move back into our home.The negligence of the technician has created a major catastrophe in our life.

Report a concern   October 13, 2025 — Rated 10 out of 10 by Christina Acosta Zerorez Dallas/Ft. Worth
What do you like about our products and services?

House smell nice and clean after the service was performed

Report a concern   October 13, 2025 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very pleased with the cleaning of my three daughters' rooms by Ray. Will definitely use again in the future and have already recommended zerorez to friends.

Report a concern   October 13, 2025 — Rated 0 out of 10 by T.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet appears not to have been cleaned thoroughly. Based on its current condition it seems a basic rental cleaner could have produced better results.

Report a concern   October 13, 2025 — Rated 0 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your crew never showed up to provide cleaning service. I paid overtime for one of my employees to wait and there was never a call, and no one ever showed up. They also never followed up the next day to tell us what happened. I would not recommend your services to anyone.

Report a concern   October 13, 2025 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Faster drying


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