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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent job cleaning a mess by puppy! So appreciate it!
The two gentlemen that came to clean my carpet were wonderful. They explained everything clearly. I had some really bad spots; they offered to clean a small area before I gave them the go-ahead to clean. My carpets look great! I certainly recommend using Zerorez and will call them next time I have a need.
GREAT SERVICE!
The service was top notch and the results exactly what we wanted.
Like that steam in used and carpet is not saturated with water
Unless I pointed out a stain, he didn't bother cleaning it. He tried to cancel twice (due to the weather earlier that day) even though it wasn't raining during his appointment time. My carpets don't look like they have been cleaned.
The guy was a real scammer and a liar. He said things that didn't even make sense. One being if I left a bad review it would affect his pay. He showed me all the pet urine stains with a black light and said I have to do the pet treatment to get the stains out. I was very annoyed considering it is $70 a room on top of a $58 standard treatment. So after I agreed to it and after the work was done, the pet stains were still there. When I complained he said that the treatment was for pet stain odor. I didn't have an odor problem and definitely wouldn't have agreed to the additional treatment to remove an odor that didn't exist. Also all odors go away even if it did bring out smells. I told him he lied and told me it would get the stains out and I told him I will not pay for the pet treatment but will pay for the rest. He said he had to call his boss and I said fine. He came back and said his boss said to call the police since I wouldn't pay. I told him to call his boss and let me talked to him. Bo was very rude on the phone and told me the cops would be called and I said to go ahead and call them. I didn't do anything wrong and that I will pay for the original treatment but not the scam of the pet treatment. I have never had such a terrible experience and been treated so disrespectfully.
Great service at a reasonable price.
Excellent customer service and super fast response and professional
Cleaned most everything I needed.
No chemicals
The results are awesome. No chemicals, good for the environment. All the rugs dried quickly. John explained everything he was going to do, how it works and what to do to about drying the carpets. Check out process was easy. John was prompt, polite and appreciated our business. Highly recommend and will tell everyone to use y’all’s service.
Very knowledgeable technician and great services. No odor on carpets, only fresh and clean. Quick appointment!
I think the man did a great job, worked hard, protected the corners. Very nice and professional. I am not sure that zero Rez cleans as good as some of the other carpet products however, I like zero rez because there is less residue left in the carpet. So what I do is rotate dalworth with Zerorez.
The service was very good, the guy was very nice and kind.
Not using any chemicals to clean.
Great Services! Staff that cleaned my carpet were great ! Did an excellent job on my floors
Fast and easy!
Responsive service
Product is very effective and the customer service was above and beyond. More than excellent. Thank you, zerorez.
No disappointment at all. I just don't know many people with carpet like me. Thanks
Courteous techs. Fast and competent. I recommend!!
Carpet and everything looks amazing!
No residue in the carpets and the reps are always awesome. Brandon yesterday was exceptional!!
Quick and efficient - great pricing options too
There was a lot of pressure to purchase the bio treatment because we have a dog. The technician kept telling me how there might be a dog smell after he cleans and that he isn’t responsible if that is the case. It was a lot of fear and pressure to get me to purchase this add on. He said it was the company that wants him to make sure I understood the possible outcome of if I didn’t purchase it. It was a long conversation about this even after I told him I understood.
I've already spoke to several people about this situation. The fact that I had told them to stop 30 minutes before they stopped. And they didn't do it only to charge me the full. Amount customer service was c*** I just kept getting the same answer. I didn't even get a real discount. Because of the inconvenience
I didn't get any rewards back or any kind of discounts for the future. All I got was sorry. They had already gotten started. We can't give you a refund. And the guy had literally just showed up. He was there waiting for me to sign. And pay for everything for 15 minutes. I literally called back 20 minutes later to stop it. And they told me that he was already finished. And that makes no sense when the it was a four bedroom home with two staircases, three walking closets and a regular closet.I'm very upset.I feel I was taking advantage of
CJ does a great job and very professional
Professionalism
Dee was very thorough and friendly too. Carpets and tiles look great!