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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Deep cleaning brought up stains and looked way worse than before. Smell is horrible.
My technician was very professional, courteous, and answered all of my questions. He was very careful when cleaning the carpets and area rugs in my home. I will definitely use this company again. I highly recommend them.
Technician was amazing. Finished carpets look brand new!
Very fast and removed the carpet stains. Great value!
Our guy was awesome. I can’t remember his name
Professionalism. Clean and healthy house better than before.
Fast drying.Fresh smell
Very friendly & nice young man CJ! He was knowledgeable on all products. Finished in a timely fashion. And my house smells clean! I will call again.
Quick service
Nelson, who cleaned our 5 rooms and hallway did an excellent job. Very pleased with his work.
I was disappointed that some of the dirt did not pick up from my carpet like it did the last time. My service technician told me that it was the carpet was worn. But I put some white vinegar in a spray bottle and use my steam cleaner and some more of the dirt picked up. I paid for a cleaning service that I am not fully satisfied with . I will not be using you in the future. I have used you several times in the past and have always been happy.
Agent called before appt, said could come early. While I was in another appt, having my nails done. That appt ran over. That
One alteration in my schedule wreaked havoc way into the evening. I’m quite upset with zerotrz
On time and above and beyond
They always do a great job and are on time. Javier and Tracy did an outstanding job.
ZeroRez always does a great job. Very happy with the level of professional service and the results.
We had spots in the carpet that were not removed. The technician had to be reminded to do things that we wanted done. He seemed to use excessive water. He barely spent any time. It felt like the technician was trying to get away with doing as little work as possible.
Very friendly, easy to work with. Explained everything well and did a great job on the carpets.
Completely satisfied with the carpet cleaning.
Dee did a great job - very friendly and professional
Kevin was fantastic
The tech did a great job evaluating exactly what kind of cleaning was needing. Knew exactly how to treat the pet stains and the food stains. Appreciated his recommendations on what kinds of cleaning services might be needed. He did a thorough cleaning and left great instructions on how to let it dry. Great job!
Nelson was able to get rid of some pretty ugly stains in our carpet. When finished, the carpet looks brand new and smells so fresh. I love the way there is never any slick soapy residue left. Also love that it is safe for our pets
The technician explained everything about the cleaning of the carpet and how long before it dry.
Very great and fast service!!
Brandon was very professional and did a magnificent job on my carpet.
Great service!
Brandon did a great job. Thank you!
Didn’t like asking to add a tip to the bill.
Very friendly service technician. He explained the service options and was clear about the condition of the carpets. The carpets turned out great.
Marvin did a great job! Zerorez is expensive but worth every penny! They did a great job cleaning carpets as well as throw rugs. Quite the up sale on additional treatment options. But I jumped on it. Three bedrooms, carpeted stairwell and up-stairs bedroom / living area base charge was $500. Added pet / carpet protection treatment increased the price to $800 and two throw rugs added about an additional $250. Marvin arrived on time and was less than four hours getting it done. A realtor in our neighborhood highly recommended Zerorez and so do we!