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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ALBERTO was great. I didn't think my carpet could look so good. He is a miracle worker. Very nice and polite. He took the time to make sure he gave 100% to the job. I hope all of your staff has his work ethic. I will be a customer for life as long as I can request ALBERTO.
It was easy to schedule. They called ahead and did a great job cleaning the carpets. Even though they were behind, they did a great job.
Technician was on time, courteous, professional and did a great job. I've used zerorez in the past and will continue to do so in the futher.
The cost was not apparent from online quote to actual for services requested.
Techs need to wear covers on shoes when carpet cleaning. Cleaning rooms but wearing street shoes and walking on carpet not being cleaned. Timing of arrival window needs improving. Both times outside of window. More respectful of property and belongings in house when cleaning not just throwing equipment down marking up walls and other belongings that were unable to be moved. Also, doing the job right the first time to eliminate a return cleaning.
Special pricing on offers is good.
Good job cleaning carpet.
Man that cleaned carpet was professional.
Was happy with service.
Great process, professional and hardworking staff, good prices.
Product is great so are your personal.
Scheduler didn’t tell me over the phone I had to pay in advance due to it being a vacant home. Kept requesting the link to make payment and eventually had to call and do it over the phone. Tech turn the AC FROM 78 down to 72 and never changed it back running up the electric bill. Didn’t get stains out of living room or bedroom on front corner of house. It smells clean it just looks bad in those two rooms. The tech was very polite so I was very appreciative of that.
Pricing for service charges and other charges, not for actual cleaning, took my bill from $109 to over $200. That’s ridiculous.
Service was great! Fred was amazing, super nice and really helpful. He explained everything he was doing. Fred deserves a raise for sure. We’ll use your services again.
The service was quick and the technician was able to answer questions and make recommendations.
Buddy got stains out no one has before!
The cost is overly expensive.
We had a competitor of zerorez clean our carpets the last time. They left a bunch of soap residue behind. So glad we made the switch as our carpet has new life again.
I had to hang up to answer another call and they called me.back. The lady I spoke with was helpful and answered all.my questions.Paul was amazing. He answered my questions and was overall cordial. Also, the website is easy to navigate. I only called to make sure there were no slots available the next day due to cancellation. I would definitely use y'all again.
Very professional service. Easy communication. Quick & simple scheduling. Excellent Service man!
Quick and effective
We have used Zerorez for a few years and they always do a great job, provide friendly service and it’s easy to schedule
No water mess.
Very professional! On time and calls before coming with an ETA
Great job!
The technicians were very friendly and professional.
No chemicals used but effective cleaning. Courteous techs
He was very professional. Explained what kind of service I need. Very kind and understanding well. His name is Ceser. I love their service and price 10/10
On time, profession, Courteous, very well qualified. Explained the entire process.
Technician was very professional in his service
I like how successful they were in cleaning our carpet. It looked AMAZING when George was done with it and we can't thank you enough. We also appreciated how thorough he was in not only telling us what we need to do in order to ensure the carpets dry and don't mold/mildew, but also in giving advice on what to use on the carpet so we don't ruin the fibers. Fantastic, A+ service all around. We would ask for him again in the future, specifically - that's how much of a positive impact he had on me and my family. A great representative of the company - thank you!
I would also say the same of the kind phone representative I spoke to - Edward Sancho! He was incredibly kind during our chat and went out of his way to send a list of videos giving a head's up on what to expect. Couldn't have asked for better phone service!
Good service!
We
were pleased with the cleanliness of the floors and the effort Julian put into his work.